Software Alternatives & Reviews

Microsoft Outlook VS LiveAgent

Compare Microsoft Outlook VS LiveAgent and see what are their differences

Microsoft Outlook logo Microsoft Outlook

Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Microsoft Outlook Landing page
    Landing page //
    2023-04-16
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Microsoft Outlook

Pricing URL
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$ Details
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Platforms
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Release Date
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Microsoft Outlook features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Microsoft Outlook videos

Microsoft Outlook 2019 - Full Tutorial for Beginners [+General Overview]

More videos:

  • Review - Quick News: Outlook for iOS new look 📬
  • Review - Outlook 1080P HD Dash Cam Unboxing & Review

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Microsoft Outlook and LiveAgent)
Email
100 100%
0% 0
Customer Support
0 0%
100% 100
Email Clients
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Microsoft Outlook and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Microsoft Outlook and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Outlook and LiveAgent

Microsoft Outlook Reviews

10 Best Alternatives to Microsoft Outlook to Try in 2023
Security Issues. Even though Microsoft takes security seriously, there have been significant issues that have left Outlook users vulnerable. For example, a recent critical Microsoft Outlook security vulnerability allowed hackers to remotely steal passwords by simply receiving an email. These situations can cause many users to consider whether they want an email service...
Source: mysignature.io
11 Top Outlook Alternatives to Try
Also, in 1997, Microsoft acquired Hotmail, one of the first free, web-based email services. Hotmail became MSN Hotmail, then Windows Live Hotmail, and finally Outlook.com. Outlook.com is not a desktop email client but a free email service.
Source: kinsta.com
10 BEST Outlook Alternatives in 2023
However, Microsoft Outlook has some limitations, like it has a complex password recovery process, lacking task management features, calendar overload. It gives precedence to exchange accounts over other email accounts that might interrupt your workflow.
Source: www.guru99.com
10 Alternatives to Thunderbird Reddit – Ease Your Email Life!
Unlike Thunderbird, Microsoft Outlook has a mobile app while Thunderbird lacks a mobile device option. In contrast to Thunderbird, Microsoft Outlook looks and feels like Microsoft Office applications such as Word and Excel. Users can enable many features by simply pressing a button.
Source: droidpile.com
Best Alternatives to Thunderbird
Microsoft Outlook, owned by Microsoft, is an incredible email client. It is available as a part of MS Office suite. Configuring this email client does not require much technical expertise. You can begin using it quickly right after installation. Furthermore, you can configure MS Outlook with the IMAP and POP3 accounts. The default file size of Outlook data file is 50 GB...

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Social recommendations and mentions

Based on our record, Microsoft Outlook seems to be more popular. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Microsoft Outlook mentions (11)

  • Gryphmail completely gone???
    It seems like there might be an issue for the UofG site that had the direct link to GryphMail. However, this is not the only way to access your school email. You can go to Outlook and sign in through there with you @uoguelph.ca address — this method works and I was able to access my GryphMail today. Source: about 1 year ago
  • Email activation
    If you've paid your confirmation deposit your email should be created (it can sometimes take 2-3 days). If you've activated your identikey you should be able to log in at https://outlook.live.com/owa/. Source: about 1 year ago
  • Whats your favourite app that can work as a calendar and also effectively time-block out tasks?
    In** 2013** the company I worked for decided that everyone needed to move to Microsoft. We all started to use Outlook and the rest of the Office suite. I really liked the Outlook calendar on the desktop as I could schedule tasks and calendar items (with a little tweaking). Unfortunately, that did not translate to mobile. So I began using paper printouts of my day to stay on task whenever I was away from my PC. Source: over 1 year ago
  • Power BI Training
    You also need a Power BI subscription for some of the labs. You can setup a free Microsoft 365 E5 trial here. Pro Tip: Don't use your real email address when setting up the trial. Create a free dummy email here. That way you can setup another free trial using a different dummy email address once the free trial runs out. Source: almost 2 years ago
  • is there a way to get just excel and not get 365??
    It’s free with the free version of Outlook. Kinda bare bones but works for most functions. Https://outlook.live.com/owa/. Source: almost 2 years ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Microsoft Outlook and LiveAgent, you can also consider the following products

Thunderbird - Thunderbird is a free email application that's easy to set up and customize - and it's loaded with great features!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ProtonMail - Secure email with absolutely no compromises. Get your free encrypted email account today.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.