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Microsoft Exchange VS ProProfs Help Desk

Compare Microsoft Exchange VS ProProfs Help Desk and see what are their differences

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Microsoft Exchange logo Microsoft Exchange

Secure Email Gateway

ProProfs Help Desk logo ProProfs Help Desk

Help Desk software by ProProfs to help support agents track, prioritize & resolve customer support tickets. ProProfs Helpdesk makes you more productive.
  • Microsoft Exchange Landing page
    Landing page //
    2021-09-22
  • ProProfs Help Desk Landing page
    Landing page //
    2018-10-18

ProProfs Help Desk Software is a customer service tool that enables customer support teams of your organization to track user issues and requests. Only then can they effectively resolve customer-care-related issues. This feature-rich issue tracking software allows online businesses to track all customer issues, queries, requests, and bugs.

The best part about ProProfs Help Desk is its shared inbox feature. With ProProfs Help Desk, your agents can manage all customer-facing inboxes, such as sales@, help@, support@, contact@, and billing@. When an agent has access to customer emails, it becomes easy for them to reassign the message to the right person. Shared inbox makes it possible to gather internal feedback with in-line, internal comments. Agents can also collaborate well with teams. This collaboration leads to faster ticket resolution.

Features:

  • Canned responses and rule-based automated messages
  • Shared inbox
  • Ticket prioritization
  • Collaborative email
  • Issue tracking in one place
  • Timely response to child tickets
  • Tickets surveys
  • Email Integration
  • Instant support
  • Faster ticket resolution
  • Anytime, anywhere access
  • Incident management
  • No spot solution delays
  • Child ticket creation to track internal subtasks
  • Issue resolution progress review

Microsoft Exchange videos

+ Add

Microsoft Exchange vs Outlook

More videos:

  • Review - Exchange Server 2019 - Overview & Introduction of Microsoft Exchange Server 2019 with AD DS - 01

ProProfs Help Desk videos

+ Add

How to Set up Your Help Desk in Under 5 Minutes

Category Popularity

0-100% (relative to Microsoft Exchange and ProProfs Help Desk)

Microsoft Exchange

ProProfs Help Desk

Email
100 100%
Email
0% 0
Help Desk
0 0%
Help Desk
100% 100
Email Clients
100 100%
Email Clients
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Microsoft Exchange and ProProfs Help Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Microsoft Exchange and ProProfs Help Desk

Microsoft Exchange Reviews

6 Contenders for Best Microsoft Exchange Alternative
That said, Exchange isn’t without its drawbacks. As an on-prem email server, it requires a significant amount of storage space and computing resources, which could present a challenge for small and medium-sized businesses (SMBs). Also challenging for SMBs? Exchange’s price tag. In addition to the initial licensing cost, businesses using Microsoft Exchange Server must also...
Source: www.intradyn.com

ProProfs Help Desk Reviews

  1. Love this help desk software!

    I think this tool really is great for managing customer tickets and resolving them easily. I can prioritize tickets and organize them using labels, making it easy for me to resolve customer questions instantly. It’s also great as I can put notes on tickets to let other agents know what they need to do. Makes it really easy for agents to collaborate.

    🏁 Competitors: Freshdesk, Zoho Desk, Vision Helpdesk, HelpDesk, Zendesk
    👍 Pros:    Great customer support|Design|Trusted|Good price
    👎 Cons:    Few integrations
  2. Customers Simply Love Our Quick Resolutions!

    There has been no looking back for us since we started using the ProProfs Help Desk. We have 3 customer-facing email accounts that we could club using their shared-inbox feature. Moreover, with canned responses, we are able to meet customer expectations every single time,

    👍 Pros:    Affordable price, easy to use, easy user interface, advanced features, prioritization framework, data protection and security, best customer support, knowledge base, chat messenger, simple to set up, free basic plan, feature rich
    👎 Cons:    Few integrations

What are some alternatives?

When comparing Microsoft Exchange and ProProfs Help Desk, you can also consider the following products

Microsoft Outlook - Organize your world. Outlook’s email and calendar tools help you communicate, stay on top of what matters, and get things done.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gmail - Gmail is available across all your devices Android, iOS, and desktop devices. Sort, collaborate or call a friend without leaving your inbox.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zoho Mail - Zoho Mail is a secure, encrypted, and enterprise-ready email solution, a suite of apps tailor-made for your organization's needs.

osTicket - osTicket is a widely-used open source support ticket system.

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