What is Merren? Collect customer feedback close to the time and place of customer interaction. Leverage the reach and familiarity of modern communication platforms to improve the response rate Automate the customer journey mapping by integrating it with the CRM. Visualize real-time data Merren is a consumer survey solution that uses popular messaging apps that customers are already comfortable with, to run fully-automated surveys that get live-time feedback. Best For Companies that want to do a research before entering the market. Companies that are looking for customer feedback after the product or service is sold, so that they can work on it to improve.