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Mercurial SCM VS LiveAgent

Compare Mercurial SCM VS LiveAgent and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Mercurial SCM logo Mercurial SCM

Mercurial is a free, distributed source control management tool.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Mercurial SCM Landing page
    Landing page //
    2021-10-17
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Mercurial SCM features and specs

  • Performance
    Mercurial is known for its speed and performance, especially with large repositories and complex histories. It is designed to be fast and efficient, which makes it suitable for large-scale projects.
  • Simplicity
    Mercurial has a simpler command set compared to other SCMs like Git. The straightforwardness of its commands can make it easier to learn and use, particularly for new users.
  • Cross-platform Support
    Mercurial is a cross-platform tool that works well on a variety of operating systems including Windows, macOS, and Linux. This makes it versatile for development teams using different environments.
  • Strong Documentation
    Mercurial offers comprehensive and well-structured documentation which can be very helpful for both beginners and advanced users. The documentation covers a wide range of topics from basics to more complex usage.
  • Branching Model
    Mercurial uses a simpler and more intuitive branching model compared to Git. This can make branch handling more straightforward, reducing the complexity for developers.

Possible disadvantages of Mercurial SCM

  • Smaller Community
    Mercurial has a smaller user base and community compared to Git. This might result in fewer third-party tools, plugins, and resources available for Mercurial.
  • Market Share
    Git has largely dominated the market share for SCM tools. This might make Mercurial less attractive for enterprises and developers who prefer widely-adopted tools with broad industry support.
  • Tool Integration
    Some software tools and services offer better integration with Git than with Mercurial. This can limit the choices for CI/CD pipelines or other development tools that are often built with Git compatibility first.
  • Complex History Management
    While Mercurial’s simpler commands are an advantage, it can make some complex history management tasks more challenging compared to Git, which has a more powerful set of tools for such purposes.
  • Feature Lag
    New features and updates in source control management tend to appear in Git before they make their way to Mercurial, if at all. This lag can be a disadvantage for teams looking to use the latest advancements in SCM.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Mercurial SCM videos

No Mercurial SCM videos yet. You could help us improve this page by suggesting one.

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LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Mercurial SCM and LiveAgent)

Mercurial SCM

LiveAgent

Git
100 100%
Git
0% 0
Customer Support
0 0%
Customer Support
100% 100
Code Collaboration
100 100%
Code Collaboration
0% 0
Help Desk
0 0%
Help Desk
100% 100

Questions and Answers

As answered by people managing Mercurial SCM and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Mercurial SCM and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mercurial SCM and LiveAgent

Mercurial SCM Reviews

We have no reviews of Mercurial SCM yet.
Be the first one to post

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Mercurial SCM seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mercurial SCM mentions (2)

  • Why so rude?
    Many people have asked me to write a blog post on my preference of Mercurial over Git and so far I've refused and will continue doing so for the foreseeable future. - Source: dev.to / about 1 year ago
  • Mercurial Paris Conference will take place on April 05-07 2023 in Paris France. Call for papers are open!
    Mercurial Paris Conference 2023 is a professional and technical conference around mercurial scm, a free, distributed source control management tool. Source: over 2 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Mercurial SCM and LiveAgent, you can also consider the following products

Git - Git is a free and open source version control system designed to handle everything from small to very large projects with speed and efficiency. It is easy to learn and lightweight with lighting fast performance that outclasses competitors.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Atlassian Bitbucket Server - Atlassian Bitbucket Server is a scalable collaborative Git solution.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GitHub Desktop - GitHub Desktop is a seamless way to contribute to projects on GitHub and GitHub Enterprise.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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