Software Alternatives & Reviews

mention VS Intercom

Compare mention VS Intercom and see what are their differences

mention logo mention

Media monitoring made easy with Mention. Create alerts on your name, brand, competitors and be informed in real-time of any mention on the web and social networks

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
  • mention Landing page
    Landing page //
    2023-10-14
  • Intercom Landing page
    Landing page //
    2023-07-05

mention videos

MENTION - Social Media Monitoring Tool Review

More videos:

  • Review - BrandMentions - Social Media & Web Monitoring Tool [AppSumo 2020]

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Category Popularity

0-100% (relative to mention and Intercom)
Reputation Management
100 100%
0% 0
Customer Support
0 0%
100% 100
Social Media Marketing
100 100%
0% 0
CRM
0 0%
100% 100

User comments

Share your experience with using mention and Intercom. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare mention and Intercom

mention Reviews

10 Affordable News Monitoring Tools to Keep You in the Know
News monitoring tools track keywords connected to the topics that matter for you and aggregate in one place all public online content that mentions your keywords. They find these pieces of content in real time.
Source: brand24.com
22 PR Tools for Monitoring & Managing Media Relations in 2020
Anewstip is a search engine for finding journalists, influencers and media outlets that have recently mentioned a topic on Twitter. You can filter by journalists' profiles only, topic, and language, and then sort by influence, number of tweets, or how many times the person has mentioned your keyword. With this information, you can then create media lists and export these for...
7 Great Google Analytics Alternatives
Mention is a comprehensive media monitoring tool that will tell you when, where and how your brand is mentioned online. It will also show you positive and negative mentions of your brand and competitors with sentiment analysis and give you a comprehensive analysis of your market.
Source: mention.com
The best free and paid online monitoring tools for PR right now
Buzzsumo was built to look at how engaging your content is but I use my Buzzsumo account for monitoring coverage. You can track your own mentions by setting up an alert for your brand(s) and you’ll be emailed when the term is mentioned. It’s easy to share and amplify coverage from within the app. I also really like how in addition to being alerted to coverage, you can see...
Compare 31 of the Best Online Reputation Management Software Services
Brand mention tools alert you whenever someone mentions your brand name online, categorizes these mentions as positive or negative, and alerts you to how often certain individuals talk about your brand. That way, you can immediately take the needed actions to manage your reputation: promote the positive, and act to stop the negative before it spreads. Considering that, this...

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Social recommendations and mentions

Based on our record, Intercom should be more popular than mention. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

mention mentions (2)

  • [Demo] YouTube Mentions Tracker
    I've created a demo app that inherits the idea from a tool called Mention for tracking target keywords across the web but for YouTube videos only. Source: over 1 year ago
  • Bugs‌ ‌found‌ ‌in‌ Mention for Android. ‌Bug‌ ‌Crawl‌
    Mention is a social media marketing tool that monitors your company’s online mentions. The app tracks your company’s social media buzz based on specific parameters. You can also get instant or periodic updates about the company. Source: about 3 years ago

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
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What are some alternatives?

When comparing mention and Intercom, you can also consider the following products

HootSuite - Enhance your social media management with Hootsuite, the leading social media dashboard. Manage multiple networks and profiles and measure your campaign results.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SproutSocial - Sprout Social is a social media management tool created to help businesses find new customers & grow their social media presence. Try it for free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Meltwater - Media monitoring, social media monitoring & media Intelligence products & tools help companies grow and build brands by listening, understanding, engaging and benchmarking their customers, markets and social business communities.

Drift - A messaging app that helps you grow your business.