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Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Masked Emails by 1Password. We know about 12 links to it since March 2021 and only 9 links to Masked Emails by 1Password. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
I have the same feature using 1Password and Fastmail. https://1password.com/fastmail/ Bonus is that I use a separate subdomain of my custom domain for disposable email addresses which means it never fails email checks (some don't like disposable/temporary email domains). - Source: Hacker News / 11 months ago
I have fastmail configured to accept *@{my name}.{my domain} and then I have a rule for each blocked sender. So it's it opposite of the logic that you want: I'll receive they mail until I explicitly block you. This is still not implicit block like you're after, but when I looked through the settings to see how I had it configured I discovered this integration with 1password: https://1password.com/fastmail/ which,... - Source: Hacker News / about 1 year ago
Would you envision it working like 1Password's Fastmail integration? Source: about 1 year ago
Fastmail have good tools for this but 1Password together with Fastmail is unbeatable - https://1password.com/fastmail/. Source: over 1 year ago
To whoever is reading this: I am not doing IT for the Mafia. ;) To give some examples of how we do use 1Password, in terms of "Online Shopping" (just one of our shared vaults) that has 100's of credentials for everything from Amazon through Walmart and covering whatever we buy online from groceries to ammunition. Tons of more specialist or niche suppliers like Christmas Designers also make you 'Create Account' to... - Source: Hacker News / over 1 year ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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