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Mandrill VS Freshdesk

Compare Mandrill VS Freshdesk and see what are their differences

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Mandrill logo Mandrill

Mandrill is a new way for apps to send transactional email. It runs on the delivery infrastructure that powers MailChimp.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Mandrill Landing page
    Landing page //
    2023-07-12
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Mandrill videos

+ Add

93 Brand Mandrill To Win Gi Review

More videos:

  • Review - Mandrill SMTP alternatives : 7 Best Email Marketing Substitutes of Mandrill For Transactional Emails

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Mandrill and Freshdesk)

Mandrill

Freshdesk

Email Marketing
100 100%
Email Marketing
0% 0
Customer Support
0 0%
Customer Support
100% 100
Email Delivery
100 100%
Email Delivery
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Mandrill and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mandrill and Freshdesk

Mandrill Reviews

11 Sendgrid Alternatives For Your Business Email
Launched by MailChimp, Mandrill is a popular SMTP transactional email service. With this powerful Sendgrid alternative, you can send highly targeted, data-driven, customized emails for eCommerce platforms. Besides, it comes with an advanced tracking feature. This enables enterprises to monitor the click rate, bounce rate, and open rates of the emails. Mandrill also adds...
Source: www.duocircle.com
Transactional email providers for indie businesses 2020
Mandrill is a transactional email service from Mailchimp. Transactional email is available as an add-on to Standard ($14.99) and Premium plans. I included the Standard plan for keeping 500 contacts). Charges extra for a dedicated IP address ($29.95) for any volume.
Source: nts.strzibny.name
The 36 Best Marketing Automation Tools to Use in 2020
Mandrill is the transactional email API for Mailchimp. It has a user-friendly interface and an HTML editor that’s easy to work with. A non-technical user can also operate it effortlessly to create and send data-driven emails, including targeted e-commerce and personalized one-to-one messages.
Source: encharge.io
8 Most Reliable Mandrill Alternative SMTP Relays
In short, this decision of merging Mandrill services with MailChimp is a strategic move to weed out bad accounts and to improve the revenues for MailChimp. Some users utilized the Mandrill free service for unlawful activities like sending spams. Also, this strategic decision was taken consciously to make sure that small businesses and users who could not afford to pay for a...
Source: easysendy.com
7 Best Transactional Email Services: Sendgrid vs. Mandrill & More
We used Mandrill for our transactional E-Mails. We are now rebuilding the strategy and we are now experiencing issues in the reporting of Mandrill. Mandrill is not able to categorize different E-Mails for different categories or products. For everyone who has several products this is essential. Another problem is that Mandrill just saves their analytics for max. 90 day (if...
Source: www.ventureharbour.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Freshdesk is another leading customer service software provider with robust features such as omnichannel service, shared inbox, and chatbots. Launched in 2010, Freshdesk now has more than 50,000 customers, including 7-Eleven, The University of Sydney, and Bridgestone.
Source: krisp.ai
10 Best Call Center Software (December 2022)
Freshdesk’s Contact Center (formerly known as Freshcaller) is built especially for smaller businesses, and it shows in its pricing structure but also in its limitations. To be fair, Freshdesk offers a lot of features even in its low-tier plans. We focused on Freshdesk Omnichannel plans, and the lowest tier gives you all the features in the basic Growth plan, such as voice...
Source: www.forbes.com
Top IT Management Software 2021
Additionally, Freshdesk offers an AI chat option, so your customers and employees help themselves and reduce the time your agents have to spend with them. Their Freddy AI solution delivers automatic and precise answers to questions for faster resolutions. In the knowledge base, Freshdesk provides automatic suggestions to help clients and team members find answers faster.
Source: www.itbusinessedge.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mandrill mentions (0)

We have not tracked any mentions of Mandrill yet. Tracking of Mandrill recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Mandrill and Freshdesk, you can also consider the following products

SendGrid - Learn why more developers choose SendGrid for their email deliverability service to send transactional emails triggered by web apps. Get started for free

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Mailgun - A set of powerful APIs that enable you to send, receive and track email from your app effortlessly whether you use Python, Ruby, PHP, C#, Node.js or Java.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Brevo - Innovative online Email Marketing solution to manage your contacts, create & send your newsletters and track your results. More than 80 000 clients. Best prices and attractive features.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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