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ManageEngine Patch Manager Plus VS Ticketping

Compare ManageEngine Patch Manager Plus VS Ticketping and see what are their differences

ManageEngine Patch Manager Plus

Patch Manager Plus, an all-round patching solution, offers automated patch deployment for Windows, macOS, and Linux endpoints, plus patching support for 350+ third-party applications You can use it to patch computers within LAN and WAN.

ManageEngine Patch Manager Plus Landing page
Rating
0 reviews
Pricing
Paid Free trial $245 / Annually (50 computers and single user license)
Alternatives Is it good?
Ticketping

Chat with your visitors without leaving Slack. Ticketping is an AI-powered helpdesk with instant answers and seamless human handoff - perfect for lean teams.

Ticketping Admin dashboard
Rating
0 reviews
Pricing
Paid Free trial $29 / Monthly (Unlimited seats)
Alternatives Is it good?
Netumo
Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues. sponsored
Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Which is more popular?

Patch Management popularity
100% vs 0%
alternatives listed
100 vs 12

Base details

Website, pricing, platforms and company facts side by side.

ManageEngine Patch Manager Plus
Ticketping
Website manageengine.com ticketping.com
Pricing
Paid Free trial $245 / Annually (50 computers and single user license) Official pricing
Paid Free trial $29 / Monthly (Unlimited seats) Official pricing
Platforms
Android iOS Cross Platform Windows Mac OSX Linux +3
Slack
Company — Startup from India · 1 - 9 employees · 2026
Listed in
Patch Management IT Asset Management Cyber Security Network Security Third-party Patch Management +2
Customer Support Help Desk And Ticketing Help Desk Ticketing System Slack Slack App Customer Service Live Chat Support Automation AI Chatbots +7

About ManageEngine Patch Manager Plus and Ticketping

In their own words, as submitted to SaaSHub.

ManageEngine Patch Manager Plus
Ticketping

Patch Manager Plus is an all round solution for your enterprise that enables you to manage and distribute patches to endpoints across the IT network. These endpoints consist of laptops, servers and workstations. Regularly updating applications across these systems, heightens the over all security...

Read more about ManageEngine Patch Manager Plus

Ticketping is an AI-powered customer support helpdesk that works natively inside Slack. It brings conversations from your website chat and email into Slack, automatically answers common questions with AI, and lets your team step in whenever human support is needed. Connect your Slack workspace...

Read more about Ticketping

Features and specs

What each product offers, as listed by its team.

ManageEngine Patch Manager Plus 6 features
Ticketping 5 features
  • Automate patch management
  • Cross-platform support
  • Third party applications patching
  • Flexible deployment policies
  • Test & approve patches
  • Windows 10 feature update deployment
  • Slack-native Helpdesk
    Manage, discuss, assign and reply to support tickets directly from Slack threads.
  • Website Chat Widget
    Let customers message your team from your website and receive those conversations directly in Slack.
  • Email-to-Slack Support
    Route support emails into Slack threads and reply to customers without leaving Slack.
  • Internal Slack Ticketing
    Monitor internal Slack channels and turn employee requests into structured IT, operations or internal support tickets.
  • No Per-seat Pricing
    Invite engineering, product, operations and other teammates to collaborate on support without additional agent fees.

Analysis

An editorial look at what each product does well and who it suits.

ManageEngine Patch Manager Plus
Ticketping

Overall verdict

  • ManageEngine Patch Manager Plus is a robust and effective solution for organizations seeking to improve their patch management processes. Its comprehensive feature set, combined with ease of use and reliable performance, makes it a strong choice for businesses of all sizes.

Why this product is good

  • ManageEngine Patch Manager Plus is well-regarded for its user-friendly interface, extensive patch management capabilities, and automation features. It supports a wide range of operating systems and third-party applications, making it a versatile solution for various IT environments. Users appreciate its ability to streamline the patching process, reduce vulnerabilities, and ensure compliance with security standards.

Recommended for

    This solution is recommended for IT administrators and organizations that require a reliable way to manage the patching of multiple systems and applications, especially those with diverse IT environments or limited resources to dedicate to manual patch management. It’s particularly suitable for medium to large enterprises looking to enhance their security posture and compliance efforts.

No analysis of Ticketping yet.

Videos

Walkthroughs and reviews on video.

ManageEngine Patch Manager Plus 1 video + Add
Ticketping 0 videos + Add

Patch management free training

No Ticketping videos yet. You could help us improve this page by suggesting one.

Category popularity

How often each product is chosen within a category, 0–100% relative to the other.

Score bands 0–20 21–40 41–50 51–60 61–100
ManageEngine Patch Manager Plus
Ticketping
100% 100%
Patch Management
0% 0%
0% 0%
Ticketing System
100% 100%
100% 100%
Monitoring Tools
0% 0%
0% 0%
Help Desk And Ticketing
100% 100%

Questions & Answers

As answered by people managing ManageEngine Patch Manager Plus and Ticketping.

Which are the primary technologies used for building your product?

Ticketping's answer:

Python, Django, PostgreSQL, Svelte, TypeScript, Slack API, AWS and Vercel.

Who are some of the biggest customers of your product?

Ticketping's answer:

Peerlist, SpendCrypto, FrameworkLA, CatchIntent

What makes your product unique?

Ticketping's answer:

Ticketping turns Slack into the actual helpdesk, rather than simply sending helpdesk notifications into Slack.

For customer support, conversations from website chat, email, forms and Slack Connect become structured Slack threads where the whole team can collaborate and reply. For internal support, Ticketping can monitor designated Slack channels and turn employee requests into trackable IT or operations tickets.

AI handles repetitive questions, while humans can take over the same conversation instantly. Ticketping also avoids per-seat pricing, so support, engineering, product and operations teams can collaborate without paying for every teammate who joins a ticket.

Why should a person choose your product over its competitors?

Ticketping's answer:

Choose Ticketping if your team already works in Slack and wants support to stay there.

Traditional helpdesks such as Zendesk and Intercom require agents to work from another inbox, while many Slack integrations mainly push notifications into Slack. Ticketping lets teams receive, discuss, assign and reply to tickets directly from Slack threads.

Compared with larger Slack-focused platforms, Ticketping is intentionally simpler and priced for lean teams. There are no per-agent fees, AI is optional, and teammates from engineering, product or operations can jump into a ticket without needing another paid seat.

It works for both external customer support through chat, email, forms and Slack Connect, and internal support such as IT requests submitted through existing Slack channels. Ticketping starts at $29/month.

How would you describe the primary audience of your product?

Ticketping's answer:

Ticketping is built for Slack-first startups and technology companies that want customer or internal support to happen where their team already works.

The primary users are lean SaaS and B2B teams where founders, support, engineering and product frequently collaborate on customer issues. Ticketping also works well for internal IT, operations and engineering support teams that receive employee requests through Slack channels and need to turn those conversations into organized, trackable tickets.

What's the story behind your product?

Ticketping's answer:

Ticketping came from a problem I kept running into myself.

At work, we handle around 150 support tickets every day across our products. The tickets might live in a helpdesk or email, but resolving them often means pulling developers, product people or other teammates into Slack. We constantly ended up switching between Slack, Zendesk and email just to resolve a customer issue.

I wanted the workflow to work the other way around: bring the ticket to the team instead of making the team go to the ticket.

That's why I built Ticketping. Customer conversations arrive in Slack, the right teammates can jump into the thread, AI can handle repetitive questions, and responses are synced back to the customer automatically.

User comments

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Alternatives to ManageEngine Patch Manager Plus and Ticketping

When comparing ManageEngine Patch Manager Plus and Ticketping, you can also consider the following products.

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