ManageEngine NetFlow Analyzer
Zabbix
Progress WhatsUp Gold
insightIDR
Flowmon
Nfsen
FireEye Network Security and Forensics
Nagios
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
NetFlow Analyzer is a flow-based bandwidth monitoring and traffic analysis tool that helps you monitor the devices, interfaces, applications, and users in your network. It helps you keep track of the network traffic activity and diagnose and troubleshoot network anomalies and bandwidth hogs in real-time. NetFlow Analyzer supports all major devices and flow types including NetFlow, sFlow, cflow, J-Flow, FNF, IPFIX, NetStream, and Appflow. It collects and analyzes this data to generate detailed reports on network traffic patterns and bandwidth usage trends to offer a holistic view of who or what is using your bandwidth, how much, and when it's being used.
ManageEngine NetFlow Analyzer FreshdeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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