Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Freshdesk might be a bit more popular than Mailtrack.io. We know about 12 links to it since March 2021 and only 10 links to Mailtrack.io. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
If you ar eusing GMAIL, install this https://mailtrack.io/en/ it will send you notifications if your prospect is reading your emails. Hence it will be a basis on how will you make your followups. Also it is sending you notifications on hw many times they viewed your email. Source: 11 months ago
Somebody didn't inform these guys or their millions of users that their email tracking program for Gmail isn't actually working then. Source: over 1 year ago
We use https://mailtrack.io/en/ it works beautifully. Source: over 1 year ago
MailTrack.io for Gmail to see if they opened and read it so I can tailor my follow-ups. Source: almost 2 years ago
Anyone here using pro/advanced Mailtrack ? Is it worth it? I wanna know if you can actually monitor which recipient/s na ang nagopen ng email. 😓. Source: almost 2 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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