Software Alternatives, Accelerators & Startups

Mailsuite VS Userback

Compare Mailsuite VS Userback and see what are their differences

Note: These products don't have any matching categories. If you think this is a mistake, please edit the details of one of the products and suggest appropriate categories.

Mailsuite logo Mailsuite

The best email tracking solution I've found. Free

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • Mailsuite Landing page
    Landing page //
    2025-05-07
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

Mailsuite features and specs

  • Email Tracking
    Mailtrack.io provides real-time notifications when an email has been read, allowing users to understand recipient engagement.
  • Easy Integration
    The tool integrates seamlessly with Gmail, which makes it convenient for users who are already using Google's email service.
  • Free Plan
    Mailtrack.io offers a free plan with basic features, allowing users to try out the service without any initial financial commitment.
  • Link Tracking
    Additional functionality includes the ability to track clicks on links within emails, giving deeper insights into recipient actions.
  • User Interface
    The user interface is intuitive and easy to use, making it accessible for users with varying levels of technical expertise.
  • Multi-platform Support
    Mailtrack.io offers support for both desktop and mobile platforms, increasing its versatility.

Possible disadvantages of Mailsuite

  • Privacy Concerns
    Since Mailtrack.io tracks email open rates and link clicks, it might raise privacy issues among recipients who are being tracked.
  • Limited Features on Free Plan
    While a free plan is available, it comes with limitations such as fewer tracking functionalities and a Mailtrack signature at the end of emails.
  • Gmail Dependency
    The service primarily integrates with Gmail, which might not be ideal for users who utilize other email providers.
  • Subscription Costs
    For advanced features, users need to subscribe to a paid plan, which can be a downside for those looking for cost-effective solutions.
  • Email Overload Notifications
    Real-time notifications can sometimes be overwhelming, especially for users who send a large volume of emails daily.
  • Potential for Misuse
    The tracking capabilities can be misused for spam or phishing activities, posing ethical concerns.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

Mailsuite videos

Mailtrack.io

More videos:

  • Review - Getting Started with Mailsuite

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to Mailsuite and Userback)
Email Productivity
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Email
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing Mailsuite and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Mailsuite and Userback

Mailsuite Reviews

The 24 Best Email Marketing Tools
Hi Emmery โ€“ ah, that makes sense! I was thrown off by your reference to Mailtrack. I donโ€™t think there are limits on the A/B Split and Multivariate Test Duration calculator itself, but would recommend double-checking with the vendor to be sure: https://vwo.com/contact-us/
Source: webbiquity.com

Userback Reviews

We have no reviews of Userback yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Mailsuite should be more popular than Userback. It has been mentiond 10 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Mailsuite mentions (10)

  • Experienced remote worker going full freelancer. Any advice for cold outreach?
    If you ar eusing GMAIL, install this https://mailtrack.io/en/ it will send you notifications if your prospect is reading your emails. Hence it will be a basis on how will you make your followups. Also it is sending you notifications on hw many times they viewed your email. Source: about 3 years ago
  • I receive 2-3 emails like this one everyday, is it a phishing attempt? Look at the year at the bottom
    Somebody didn't inform these guys or their millions of users that their email tracking program for Gmail isn't actually working then. Source: over 3 years ago
  • What tools allow you to track scheduled emails?
    We use https://mailtrack.io/en/ it works beautifully. Source: almost 4 years ago
  • Donโ€™t neglect getting PR for your brand. Hereโ€™s how we get free PR.
    MailTrack.io for Gmail to see if they opened and read it so I can tailor my follow-ups. Source: about 4 years ago
  • Afternoon random discussion - Jun 23, 2022
    Anyone here using pro/advanced Mailtrack ? Is it worth it? I wanna know if you can actually monitor which recipient/s na ang nagopen ng email. ๐Ÿ˜“. Source: about 4 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing Mailsuite and Userback, you can also consider the following products

Streak - Manage customers inside Gmail

Marker.io - Visual feedback and bug reporting tool for websites

Yesware - Sell smarter with email tracking and more

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

Saleshandy - Saleshandy is a cold email outreach platform that enables marketing and sales teams to scale their email outreach operations seamlessly.

BugHerd - BugHerd: The Website Feedback Tool for Agencies