Mail Blaze is an email marketing platform that helps numerous companies improve their email marketing ROI.
At Mail Blaze, we believe that emails have the power to connect people in a personal way and that they are a key to fostering long-lasting relationships with your audience.
We’ve built a product we’re proud of. A product where clients are able to create functional, curated emails to speak to their audience in a way that matters. We’re invested in our client’s success and have built our platform with robust functionality based on what they need while always looking at functional opportunities that can help them grow.
Our vision is to empower our clients to deliver professional engaging communication exchanges with their customers through an exceptional product and a guided approach to promote growth and ongoing performance.
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Mail Blaze's answer
Mail Blaze offers all inclusive pricing and very comprehensive, world-class support - no matter what package you are on.
Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be a lot more popular than Mail Blaze. While we know about 12 links to Freshdesk, we've tracked only 1 mention of Mail Blaze. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Hi, why not check out mailblaze.com there is no branding in the emailers and you get access to all our features no matter what package you are on. Source: almost 3 years ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
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