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Macrium Reflect VS Freshdesk

Compare Macrium Reflect VS Freshdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Macrium Reflect logo Macrium Reflect

Macrium Software - the creators of Macrium Reflect backup, imaging and cloning software.

Freshdesk logo Freshdesk

Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
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  • Macrium Reflect Landing page
    Landing page //
    2023-09-16
  • Freshdesk Landing page
    Landing page //
    2022-01-28

Macrium Reflect videos

+ Add

Product Review - Macrium Reflect 7

More videos:

  • Tutorial - How to Clone Windows With Macrium Reflect 7 Free | 2020 Working Tutorial
  • Tutorial - Webinar: How to image a disk with Macrium Reflect - Part 1 The Basics
  • Review - Macrium Reflect Review

Freshdesk videos

+ Add

Best Free Helpdesk Ticket System - Freshdesk Setup Tutorial, How I Use It, Why You Should....

More videos:

  • Demo - Freshdesk Mint Demo: Understanding the basics of the helpdesk
  • Review - Freshdesk Mint Overview
  • Review - Freshdesk Review: Is It Good?
  • Review - Freshdesk vs Zendesk: Choosing Between the Leaders on the Market
  • Review - Freshdesk Review: Client Friendly Ticketing System
  • Review - Freshdesk Review 2022 | Best Customer Service Software
  • Review - Freshdesk Review

Category Popularity

0-100% (relative to Macrium Reflect and Freshdesk)

Macrium Reflect

Freshdesk

Backup & Restore
100 100%
Backup & Restore
0% 0
Customer Support
0 0%
Customer Support
100% 100
Cyber Security
100 100%
Cyber Security
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Macrium Reflect and Freshdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Macrium Reflect and Freshdesk

Macrium Reflect Reviews

Non-Subscription Alternatives to Acronis Cyber Protect Home Office
Macrium Reflect is a leading piece of disk imaging software which features many of the image-based backup and recovery functionalities found within Acronis Cyber Protect Home Office, minus the need to buy the software on a subscription basis. This excellent set of imaging features includes tools for both backup and cloning of disks as well as tools for more specialist tasks...
Source: www.bestbackupreviews.com
The Best Free Backup Software and Why it is Difficult to Find One
Macrium Reflect 8 and its free version are not the most conventional backup solutions out there, with the ability of imaging and cloning being the main capability of the software and the inability to backup anything smaller than a disk partition. However, it is still considered a personal backup solution that offer backup scheduling, different backup storage locations, and...
Source: www.bacula.org
15 Best Acronis Alternatives 2022
With Macrium, you also get several scheduling settings and retention preferences (about how long you’d like to keep some files and what to remove when the space is insufficient). With the paid version, you also get notifications for email and password protection.
Source: rigorousthemes.com
Windows 11 Recovery USB Software - Create Recovery USB in Easy Way
Rescue Media Builder is a part of Macrium Reflect free, a top-notch disk backup and restore software. This feature allows you to create a Windows recovery USB for data backup and restore. This could be an ideal solution if there were very important data sitting on the problematic device.
Source: www.uubyte.com

Freshdesk Reviews

  1. Does what it says on the box

    Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

    My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

    🏁 Competitors: HelpScout, Zendesk
    👍 Pros:    Straightforward|Free basic plan
    👎 Cons:    Missing a feature
10 Best Freshdesk Alternatives for Businesses in 2024
Certainly, Freshdesk can prove beneficial for specific businesses, but it may not be suitable for everyone. The extensive list of features, while initially appealing, presents a major challenge, as most teams only utilize a handful of specialized capabilities, rendering the rest unnecessary.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If you’re in the market for help desk software, you’ve probably heard of Freshdesk — or maybe you’re already using it. Whatever the case, you might not be aware of how Freshdesk’s competitors compare.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
Freshworks offers a suite of cloud-based tools that includes Freshdesk, its customer support software. Freshdesk allows businesses to manage customer requests and handle issues with its ticketing system. It supports multiple channels, like email, phone, and chat. Teams can automate ticket assignments and set automatic email notifications to notify customers of changes to...
Source: www.zendesk.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Freshdesk is a powerful customer service software that offers Freshchat. It is among the best alternatives to Tawk.to, which provides other tools too, and indeed it is an all-inclusive tool in the customer service industry. Like Tawk.to, it doesn’t support on-premise and is not open-source, but it supports automation and many helpful integrations like WhatsApp and Facebook...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Some features offered by Freshdesk include automated workflows and field service management. It’s also a metric-rich platform that provides useful reports. Of course, it offers live chat but also ticketing, email, and phone support. The AI-powered chatbot is well-regarded by customers, but some of its other features are even more widely appreciated.
Source: www.tidio.com

Social recommendations and mentions

Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Macrium Reflect mentions (0)

We have not tracked any mentions of Macrium Reflect yet. Tracking of Macrium Reflect recommendations started around Mar 2021.

Freshdesk mentions (12)

  • Moog support?
    When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
  • CMS with ticketing support
    What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago
  • Need help picking a ticketing system
    Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
  • Beware, read carefully and make conclusions
    Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
  • What Ticket Systems do ya'll use?
    We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Macrium Reflect and Freshdesk, you can also consider the following products

Acronis Cyber Protect Home Office - (Formerly Acronis True Image) Complete protection for your digital life

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Clonezilla - Clonezilla is a suite of software that's designed to allow you to back-up and image new hard drives with your data.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

AOMEI Backupper - AOMEI Backupper is a software created to help a person backup, restore, clone, and sync their entire Windows system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

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