LOGINventory
Lansweeper
GLPI
Zendesk
Spiceworks Help Desk
Open-AudIT
Action1 Endpoint Security Platform
Snipe-IT
Freshdesk
Zendesk
LiveAgent
Intercom
HelpScout
Zoho Desk
Salesforce Service Cloud
Front
Based on the comprehensive inventory of your network, LOGINventory provides you as administrator with an automated and detailed overview of all assets you need for the management of individual server systems, complex IT infrastructures or entire data centers. Our network inventory accompanies you optimally in the procurement, installation, configuration, operation, maintenance, and servicing of your network components and is the basis for a reliable IT documentation and license management for your company.
The network inventory of LOGINventory is agentless and covers Windows computers, Macs, Linux and mobile devices as well as all SNMP-enabled devices such as printers and switches. This gives you a complete overview of the entire hardware and software in your network.
LOGINventory FreshdeskFreshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, Freshdesk seems to be more popular. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 5 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 5 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Lansweeper - Lansweeper discovers Windows, Linux and Mac machines in your network.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
GLPI - GLPI is the Information Resource-Manager with an additional Administration- Interface.
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Spiceworks Help Desk - Help desk software features that work for IT