Software Alternatives, Accelerators & Startups

LiveChat VS Threadly

Compare LiveChat VS Threadly and see what are their differences

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Threadly logo Threadly

Supercharge Slack with multi-channel sending, CTAs, and more
  • LiveChat Landing page
    Landing page //
    2023-06-16
  • Threadly Broadcast Messages Across Slack
    Broadcast Messages Across Slack //
    2025-01-06
  • Threadly Advanced Analytics
    Advanced Analytics //
    2025-01-06
  • Threadly Integrated into Slack
    Integrated into Slack //
    2025-01-06
  • Threadly Engaging CTAs and Forms
    Engaging CTAs and Forms //
    2025-01-06

Slack is made up of channels. Sometimes you want to share the same message in different channels, often including an external link. But let's agree that while copying and pasting might be simple, it's also work (read: annoying!) to find the channel, paste the message, send it, and then repeat the process 18 times.

This is where Threadly steps in, with its fully customizable suite of features:

๐Ÿ’ฅ Channel Groups: Easily group channels together. Create groups for your partners, prospects, or internal social channels. Or, send one-offs if you'd like!

๐Ÿ’ฅ Customizable Profiles: Change the profile icon and name so your message feels personal. Switch it up each time to keep your channels engaged. Be the Product Team, Sarah from Acme, or the Silly App โ€” you name it. Literally.

๐Ÿ’ฅ Markdown Support: Threadly's editor fully supports markdown, allowing you to quickly format your message the way you want them to look.

๐Ÿ’ฅ Message Templates: Find yourself sharing the same note each week? Save it as a template and easily tweak it when you need to send it.

๐Ÿ’ฅ CTAs: Build call-to-actions (CTAs) that link to any external website. Hyperlinks are cool, but don't we all agree a green shiny button catches the eye a bit more?

๐Ÿ’ฅ Advanced Analytics: Easily analyze and get notified about whoโ€™s engaging with your CTAs.

Threadly users have shared some really cool use cases: sales reps hopping on hot leads as soon as they click on the "Learn more" CTA, HR teams sharing the latest employee survey, and product marketing teams highlighting new features. With Threadly, it's easy to reach your users where they are, and with Slack's high open rates, your message is sure to be seen!

LiveChat

$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Startup details
Country
Poland

Threadly

$ Details
free $29.0 / Monthly
Platforms
-
Release Date
-
Startup details
Country
United States
State
New Jersey
Founder(s)
Zev Zoldan

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Threadly features and specs

  • Multi-Channel Sending
    Blast your message to multiple channels at once
  • Custom Call-to-Action Buttons
    Drive your audience wherever with advanced but customizable CTA buttons
  • Advanced Analytics
    Easily view clicks, reactions, and engagement on your blasts sent from Threadly

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

LiveChat videos

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Threadly videos

Needle & Threadly Vs Cthulhu - Arkham Horror The Card Game Chaos Bag - Arkham Chronicle

More videos:

  • Review - Maker Stories - Anjori Halder of Bee Threadly

Category Popularity

0-100% (relative to LiveChat and Threadly)
Customer Support
100 100%
0% 0
Slack
0 0%
100% 100
Live Chat
100 100%
0% 0
SlackBot
0 0%
100% 100

Questions & Answers

As answered by people managing LiveChat and Threadly.

Which are the primary technologies used for building your product?

Threadly's answer:

We're built in Python!

Who are some of the biggest customers of your product?

Threadly's answer:

  • Fermat
  • Social Snowball
  • Heatmap.com
  • Triple Whale
  • LiveRecover

How would you describe the primary audience of your product?

Threadly's answer:

  • Sales teams looking to share info and releases; and get notified when users click on action buttons to engage with hot leads
  • HR teams looking to share news or company updates
  • Product teams introducing new features
  • Customer support teams looking to introduce new features, updates, and more

What makes your product unique?

Threadly's answer:

We're built end-to-end in Slack!

Why should a person choose your product over its competitors?

Threadly's answer:

We're free, and our mission is to supercharge Slack for all. We're not a customer support platform, and we're here simply to help with improving communication and engagement.

User comments

Share your experience with using LiveChat and Threadly. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChat and Threadly

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether youโ€™re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With Helpะกrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Threadly Reviews

We have no reviews of Threadly yet.
Be the first one to post

Social recommendations and mentions

Based on our record, LiveChat seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 4 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: over 5 years ago

Threadly mentions (0)

We have not tracked any mentions of Threadly yet. Tracking of Threadly recommendations started around Jun 2024.

What are some alternatives?

When comparing LiveChat and Threadly, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Suptask - Ticketing helpdesk system for Slack

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Matter - Create a feedback-focused culture in Slack with Matter!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Linkedin Profile Optimizer - Optimise your Linkedin Profile in just few minutes and click