Software Alternatives, Accelerators & Startups

LiveAgent VS TestComplete

Compare LiveAgent VS TestComplete and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TestComplete logo TestComplete

TestComplete Desktop, Web, and Mobile helps you create repeatable and accurate automated tests across multiple devices, platforms, and environments easily and quickly.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • TestComplete Landing page
    Landing page //
    2023-09-20

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

TestComplete features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

TestComplete videos

TestComplete: The Easiest-to-Use Automated UI Testing Tool

Category Popularity

0-100% (relative to LiveAgent and TestComplete)
Customer Support
100 100%
0% 0
Automated Testing
0 0%
100% 100
Help Desk
100 100%
0% 0
Website Testing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and TestComplete.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and TestComplete. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and TestComplete

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

TestComplete Reviews

Best Automation Testing Tools (Free and Paid) | July 2022
TestComplete is a commercial testing tool and it allows you to create reusable tests for all web applications including modern JavaScript frameworks like React and Angular on 2050+ browser and platform configurations.
Top 10 Best Selenium Alternatives You Should Try
TestComplete is an influential and tough automated tool for testing mobile, desktop and web applications. It can be integrated with open source tools like Selenium, Jenkins etc. TestComplete supports few name mapping functions and GUI features that are not available with Selenium.
Top 6 Complete Automation Testing Solutions
TestComplete is an automation testing tool developed by SmartBear and used for web, mobile and desktop applications. The main feature of this tool is the object recognition engine that can detect dynamic elements from a UI.
Source: dzone.com
Top 20 Best Automation Testing Tools in 2019 (Comprehensive List)
TestComplete is the top automation testing tool for desktop, mobile and web applications. With TestComplete, you can build and run functional UI tests via robust record & replay capabilities or by scripting in your favorite languages, including Python, JavaScript, VBScript and more.
Top 20 Best Automation Testing Tools in 2018 (Comprehensive List)
TestComplete is the top automation testing tool for desktop, mobile and web applications. With TestComplete, you can build and run functional UI tests via robust record & replay capabilities or by scripting in your favorite languages, including Python, JavaScript, VBScript and more.

Social recommendations and mentions

Based on our record, TestComplete seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

TestComplete mentions (2)

  • How to create step recording program like testcomplete?
    I've been working with Selenium and Python for the past two years and I can say I've good enough experience with them about now. One thing that has always bothered me is how much manual work I have to do in order to implement the steps I need my program to make. So I've been thinking of making my own "step recorder", something in the vein of TestComplete. I've been using PyAutoGui too and the thought of crossing... Source: over 1 year ago
  • Looking for OS automation software
    SmartBear TestComplete and Ranorex both offer 30-day free trials to try them out. Their suites make it easy to automate desktop apps, but licensing is expensive. Part of what you pay for is being able to write "codeless" tests by recording your mouse and keyboard activity and validating whatever you want on the app. Source: over 2 years ago

What are some alternatives?

When comparing LiveAgent and TestComplete, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ranorex Studio - Accelerate testing with Ranorex Studio, the all-in-one tool for test automation. For desktop, web, or mobile app testing, with easy codeless automation tools, a full IDE, robust object recognition, flexible reporting and built-in Selenium WebDriver.