Software Alternatives, Accelerators & Startups

LiveAgent VS SnapShooter

Compare LiveAgent VS SnapShooter and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SnapShooter logo SnapShooter

Backups for servers, databases and applications. Leading backup provider for DigitalOcean Snapshots, as well providing backups for databases like MySQL, PostgreSQL and MongoDB. Used my thousands of businesses backuping Petabytes worth of data.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • SnapShooter Landing page
    Landing page //
    2022-08-18

Key Features

We have a free account for daily backups of one droplet!

  • Snapshot replication (We will copy your snapshots to a second region)
  • Timezone and schedule support
  • Hourly, Daily, Weekly and Monthly retention policies
  • Volume Backups (not offered by DigitalOcean)
  • Manage Multiple DigitalOcean accounts

If you use this link, you can get 10% off https://snapshooter.io?ref=5yc1u

SnapShooter

$ Details
freemium $14.0 / Monthly (3 Daily Backups)
Platforms
-
Release Date
2017 February

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SnapShooter features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SnapShooter videos

SnapShooter Introduction

Category Popularity

0-100% (relative to LiveAgent and SnapShooter)
Customer Support
100 100%
0% 0
Backup And Disaster Recovery
Help Desk
100 100%
0% 0
Backup Automation
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and SnapShooter.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SnapShooter. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and SnapShooter

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

SnapShooter Reviews

  1. Excellent backup service

    By far the best backup service I've used. Reasonably simple to use but also extremely powerful. Support is excellent and the Snapshooter team have been highly responsive and are pro-active in adding new features and backup "recipes" for common scenarios. Once you're comfortable with the process, setting up a new server connection and backup jobs takes just a few minutes.

    🏁 Competitors: dropmysite, BackupSheep
    πŸ‘ Pros:    Good UI|Great customer support|Supports many cloud storage|Easy to use
    πŸ‘Ž Cons:    Long lists of jobs unwieldy
  2. Backup with clarity

    Backups, done.

    A good range of options for backups of files to config and previous databases and much more. Only use a handful of integrations. Lots of options around scheduling.

    All administered from an easy to use web interface.

    Use their storage or your own is flexible to ensure multiple copies reside.

    Restore is good too, that’s quite important I’m told ;) clear to see steps needed.

    The support is great and responsive too.

    My con is in the context of wanting certain integrations without the rest of the higher plan features. It’s a minor niggle really :)

    πŸ‘ Pros:    Ease of use|Clean ui|Support team always ready|Reliable|Reports
    πŸ‘Ž Cons:    Costly pro plan
  3. Great Product for all types of Backups!

    I've had Snapshooter for a year and backup all kinds of data from different platforms. Simple to set up, multiple backup destinations, and simple alerting. The founder listens to his users and implements most feature requests!

    🏁 Competitors: CloudBerry Backup
    πŸ‘ Pros:    Easy to use|Can create teams|Multiple storage providers|Email notifications|Support community
    πŸ‘Ž Cons:    Can't backup everything

Social recommendations and mentions

Based on our record, SnapShooter seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

SnapShooter mentions (7)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    SnapShooter β€” Backup solution for DigitalOcean, AWS, LightSail, Hetzner, and Exoscale, with support for direct database, file system and application backups to s3 based storage. Provides a free plan with daily backups for one resource. - Source: dev.to / 4 months ago
  • Automating Backups and other Maintenance Tasks
    For backups I really really like https://snapshooter.com. Source: about 1 year ago
  • Sometimes my MariaDB server gets stuck (stops inserting) after snapshotting, any idea what's going on?
    I run daily snapshots on my Hetzner VPS with https://snapshooter.com (it just triggers a shapshot daily via Hetzner API, I do it while the server is running), and sometimes the snapshotting absolutely wrecks my server:. Source: almost 2 years ago
  • How are you managing database backups? Do you use any service for it?
    You should have a look at SnapShooter (https://snapshooter.com). I wouldn't risk losing my customer's data! Source: about 2 years ago
  • What backup solution do you use?
    Https://snapshooter.com/ is a reasonably priced backup solution which might be worth checking out. Source: over 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and SnapShooter, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SimpleBackups - Remove backups from your to-do list in 2 minutes. Automate all your server, database, website, snapshot, and cloud storage backups. Works with any Provider including DigitalOcean, AWS, Google Cloud, Azure, Dropbox, Vultr, Exoscale, OVH, and more.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Weap.io - Hourly to daily backups for your DigitalOcean Droplets and Volumes. Simple, secure and inexpensive.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Datashelter - Automate backups for your files and databases(MySQL, PostgreSQL, MongoDB) in just a few clicks