Software Alternatives, Accelerators & Startups

LiveAgent VS SiteSpeakAI

Compare LiveAgent VS SiteSpeakAI and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

SiteSpeakAI logo SiteSpeakAI

Automate your customer support with ChatGPT.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • SiteSpeakAI Landing page
    Landing page //
    2023-10-09

SiteSpeakAI helps you to automate your customer support using AI by creating a custom trained and embeddable GPT support chatbot that can answer questions about your products and services in real-time and reduce your support tickets.

Features: * Custom train AI on your content * Smart responses that guides your visitors to the correct information * Live chat support / human-in-the-loop * Fully customizable chatbot that includes dark mode * Chat history * Chatbot analytics * Integrates with 6000+ apps via Zapier * API access

Benefits: * Reduces your support time and cost * Provide 24/7 customer support * Capture more leads * Train and support staff

Use cases: * Customer support bot * AI Tutor * Sales chatbot

SiteSpeakAI

$ Details
freemium $30.0 / Monthly
Platforms
-
Release Date
2023 June

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

SiteSpeakAI features and specs

  • Chat with PDFs: Yes
  • Chat with your APIs: Yes
  • Chat with your Database: Yes
  • Escalate to human support: Yes
  • Live chat: Yes
  • API Access: Yes
  • Custom ChatGPT Model Training: Yes
  • Zapier integration: Yes
  • Slack integration: Yes
  • Chat history: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

SiteSpeakAI videos

SiteSpeakAI - Train ChatGPT With Your Own Data

Category Popularity

0-100% (relative to LiveAgent and SiteSpeakAI)
Customer Support
97 97%
3% 3
AI Assistant
0 0%
100% 100
Help Desk
100 100%
0% 0
Customer Service
100 100%
0% 0

Questions and Answers

As answered by people managing LiveAgent and SiteSpeakAI.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and SiteSpeakAI. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and SiteSpeakAI

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

SiteSpeakAI Reviews

We have no reviews of SiteSpeakAI yet.
Be the first one to post

Social recommendations and mentions

Based on our record, SiteSpeakAI seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

SiteSpeakAI mentions (2)

  • Show HN: AI Score My Site
    Hi, I created AI Score My Site as a small tool to verify that I could crawl, index and formulate questions and answers for my customer sites on https://sitespeak.ai. I've been using it internally, but decided to launch it as a free tool to let anyone see how easily AI would be able to extract information from their website and hopefully help them prepare for the future of SEO? Would love hear your feedback and... - Source: Hacker News / 9 months ago
  • Show HN: Dataherald AI โ€“ Natural Language to SQL Engine
    Very nice! I added a similar feature to https://sitespeak.ai recently that allows my users to connect their virtual assistant to a Sqlite database to retrieve data to answer visitor questions. Initially this was just a way around the difficulty of "chatting to a CSV" so the solution was to convert any CSV to a Sqlite database and using that, but it's proved very useful. Will definitely look at using Dataherald for... - Source: Hacker News / 10 months ago

What are some alternatives?

When comparing LiveAgent and SiteSpeakAI, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

WebAgent AI - Your website's personal AI Assistant

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Dialogflow - Conversational UX Platform. (ex API.ai)

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support