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LiveAgent VS puppeteer

Compare LiveAgent VS puppeteer and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

puppeteer logo puppeteer

Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • puppeteer Landing page
    Landing page //
    2023-08-02

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

puppeteer features and specs

  • Headless Browsing
    Puppeteer allows headless browsing, which means you can automate and test web applications without opening a browser user interface, resulting in faster execution and lower resource usage.
  • Full Browser Control
    Enables full control over Chrome or Chromium browsers, allowing for comprehensive browser testing and automation, including taking screenshots, generating PDFs, and capturing web pages.
  • Rich API
    Offers a rich set of APIs that can control browsers, manage cookies, intercept network requests, and handle various browser events, making it versatile for different use cases.
  • Active Community
    Highly active open-source community with regular updates and a plethora of plugins and extensions, providing robust support and continuous improvements.
  • Compatibility
    Supports the latest JavaScript features and works seamlessly with popular libraries and frameworks, providing a modern development experience.

Possible disadvantages of puppeteer

  • Restricted to Chrome/Chromium
    Puppeteer is primarily designed to work with Chrome and Chromium browsers, limiting cross-browser testing capabilities compared to other tools that support multiple browsers.
  • Resource Intensive
    Running multiple instances of headless browsers can be resource-intensive in terms of CPU and memory usage, potentially affecting performance on limited hardware.
  • Learning Curve
    Requires some learning curve for developers unfamiliar with browser automation or the Puppeteer API, making initial setup and usage potentially time-consuming.
  • Lacks JavaScript Redaction
    Unlike some other tools, Puppeteer does not natively support JavaScript error redaction, which means developers must manage error handling and debugging themselves.
  • Not Ideal for GUI Tests
    Since Puppeteer is headless by default, it might not be ideal for GUI end-to-end tests that require visual validation, requiring additional tools or configurations to enable full browser displays.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of puppeteer

Overall verdict

  • Puppeteer is considered a strong choice for developers seeking a robust and efficient way to automate browser tasks. It is particularly favored in situations where headless browser actions are required due to its rich feature set and its solid support from both the community and its active development team. However, it may not be the best choice for those looking for cross-browser testing since it focuses specifically on Chrome or Chromium.

Why this product is good

  • Puppeteer is a Node.js library that provides a high-level API to control headless Chrome or Chromium browsers. It is widely appreciated for its speed, reliability, and comprehensive feature set that makes it easy to automate tasks like web scraping, automated testing, and taking screenshots. Users benefit from the ability to programmatically control browser actions, which can be useful for testing user interactions and rendering dynamic content.

Recommended for

  • Web scraping projects that need to render dynamic web pages or deal with JavaScript-heavy sites.
  • Automated testing scenarios that involve simulating user interactions and verifying UI changes.
  • Performance analysis and monitoring of JavaScript execution in a controlled environment.
  • Developers who need to generate PDFs or capture screenshots from web pages programmatically.

LiveAgent videos

+ Add

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

puppeteer videos

+ Add

Puppeteer - Video Review

More videos:

  • Review - GameSpot Reviews - Puppeteer
  • Review - CGR Undertow - PUPPETEER review for PlayStation 3

Category Popularity

0-100% (relative to LiveAgent and puppeteer)

LiveAgent

puppeteer

Customer Support
100 100%
Customer Support
0% 0
Automated Testing
0 0%
Automated Testing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Browser Testing
0 0%
Browser Testing
100% 100

Questions and Answers

As answered by people managing LiveAgent and puppeteer.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and puppeteer. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and puppeteer

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far
10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Source: www.bolddesk.com
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Source: www.helpscout.com
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
Source: blog.hubspot.com
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

puppeteer Reviews

Top Selenium Alternatives
Puppeteer offers more direct and tighter integration with Chrome or Chromium through the DevTools Protocol, unlike Selenium which abstracts the browser interaction through WebDriver, making it more versatile across different browsers but potentially less optimized for specific browser internals like those Puppeteer accesses in Chrome.
Source: bugbug.io
Best Data Scraping Tools
It is completely free. Puppeteer is well backed and supported by Google Chrome and hence replacing Selenium and PhantomJS. It automatically installs an efficient, compatible Chromium binary in its setup, therefore reducing the burden of keeping track on your browser.
Source: pamelaewallaceu.medium.com
Puppeteer vs Selenium
If you're looking for a better alternative, try Endtest. It has Puppeteer's speed, it supports Selenium's browsers AND it has all the features that they're missing.
Source: dev.to
Introduction to Headless Browser Testing
The Puppeteer API can be used to take screenshots, create PDFs, navigate pages, and fetch information from pages. We’ll write some example code to see Puppeteer in action.
Source: blog.logrocket.com

Social recommendations and mentions

Based on our record, puppeteer seems to be more popular. It has been mentiond 106 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

puppeteer mentions (106)

  • Top React Testing Libraries in 2025
    Puppeteer is a headless browser automation tool built on Chromium. It allows developers to simulate user interactions, capture screenshots, and perform UI tests with a high degree of accuracy. Puppeteer is particularly useful for testing cross-browser compatibility and visual elements in React applications. Its robust API enables precise control over browser actions, making it a valuable tool for UI testing and... - Source: dev.to / 2 months ago
  • End-to-End SEO Testing with Playwright and Lighthouse
    Vitest is a next-generation JavaScript testing framework powered by Vite. It’s an excellent alternative to Jest, offering native TypeScript support, a fast setup, and solid performance. However, while it has an experimental headless browser, it’s not ideal for advanced scenarios like running SEO audits in CI/CD pipelines. Instead, we can pair Vitest with Pupetter, a more mature tool for headless browser automation. - Source: dev.to / 3 months ago
  • The Puppeteer Language Experiment
    This project tests how the browser language can be changed with Puppeteer. It implements multiple options to set the language of Chrome and checks each option against BrowserLeaks to see how it affected the JavaScript proeprties and HTTP headers available by the browser. For more information, see my article The Puppeteer Language Experiment on DEV.to. - Source: dev.to / about 1 year ago
  • Scrapy Vs. Crawlee
    In Crawlee, you can scrape JavaScript rendered websites using the built-in headless Puppeteer and Playwright browsers. It is important to note that, by default, Crawlee scrapes in headless mode. If you don't want headless, then just set headless: false. - Source: dev.to / about 1 year ago
  • Sometimes things simply don't work
    I am not in any way associated with the developers at puppeteer, but if you are looking for a way to contribute, they are open source. - Source: dev.to / about 1 year ago
View more

What are some alternatives?

When comparing LiveAgent and puppeteer, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cypress.io - Slow, difficult and unreliable testing for anything that runs in a browser. Install Cypress in seconds and take the pain out of front-end testing.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Playwright - Playwright is automation software for Chromium, Firefox, Webkit using the Node.js library having a single API in place.

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