Software Alternatives, Accelerators & Startups

Playwright VS LiveAgent

Compare Playwright VS LiveAgent and see what are their differences

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Playwright logo Playwright

Playwright is automation software for Chromium, Firefox, Webkit using the Node.js library having a single API in place.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Playwright Landing page
    Landing page //
    2023-06-22
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Playwright features and specs

  • Cross-Browser Testing
    Playwright supports testing on Chromium, Firefox, and WebKit, providing comprehensive coverage across different browsers, thus ensuring greater compatibility and a wider test reach.
  • Auto-Wait Mechanism
    Playwright automatically waits for elements to be actionable before performing interactions, reducing the need for explicit wait commands and helping to make tests more reliable and less flaky.
  • Headless Testing
    Playwright supports headless mode for all browsers, which allows for faster test execution and reduced resource consumption, making it ideal for continuous integration systems.
  • Context Isolation
    Playwright introduces the concept of browser contexts, which allows for isolated execution environments within a single browser instance. This enables parallel testing with reduced overhead.
  • Extensive API
    Playwright offers a wide range of APIs that cover user interactions, network interception, and browser automation, providing developers with powerful tools to create robust tests.
  • Network Interception
    Playwright can intercept and modify network requests and responses, allowing for advanced testing scenarios such as mocking APIs and simulating different network conditions.
  • Strong Documentation
    Playwright provides thorough and detailed documentation, making it easier for developers to learn and effectively utilize the framework.
  • Rich Debugging Features
    The framework includes features like verbose logging and debugging capabilities, which facilitate easier troubleshooting and quicker resolution of issues.
  • Support for Multiple Languages
    Playwright supports multiple programming languages, including JavaScript, TypeScript, Python, C#, and Java, offering flexibility to developers based on their preference.
  • Community and Support
    The Playwright project has an active community and regular updates, ensuring continuous improvement and access to support from both the community and the development team.

Possible disadvantages of Playwright

  • Steeper Learning Curve
    Due to its extensive capabilities and API, Playwright might have a steeper learning curve for beginners compared to some simpler testing tools.
  • Performance Overhead
    While Playwright aims to be efficient, its feature-rich nature can sometimes introduce performance overhead, particularly for complex test suites.
  • Evolving Ecosystem
    The relatively rapid development and updates can occasionally lead to breaking changes, requiring teams to frequently update their test scripts.
  • Less Mature Ecosystem
    Compared to more established tools like Selenium, Playwright's ecosystem is still maturing, which may result in fewer third-party plugins and integrations.
  • Limited Browser Versions
    Playwright's focus on modern browsers and web standards might make it difficult to test older browser versions or niche browsers, potentially limiting test coverage for legacy systems.
  • Resource Intensive
    Running multiple browser contexts and handling extensive network interception can be resource-intensive, requiring more powerful hardware or cloud resources for large test suites.

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

Analysis of Playwright

Overall verdict

  • Playwright is a strong choice for browser automation and end-to-end testing due to its reliability, cross-browser support, and extensive features designed to improve test effectiveness and developer productivity.

Why this product is good

  • Playwright is considered good because it provides end-to-end testing capabilities across multiple browsers (Chromium, Firefox, and WebKit) with a single API. It supports multiple languages including JavaScript, TypeScript, Python, C#, and Java, making it versatile for different developer preferences. It offers headless and headed execution, robust automation capabilities, and improved speed and reliability over other testing frameworks. Additionally, Playwright's features like auto-wait, tracing, and capturing screenshots/videos of test runs make debugging easier.

Recommended for

  • Developers seeking cross-browser automated testing solutions
  • Teams working with multiple programming languages who require versatile testing tools
  • Projects requiring reliable, end-to-end testing capabilities
  • Organizations looking to integrate testing with CI/CD pipelines
  • Developers needing advanced debugging and tracing tools for tests

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Playwright videos

Generate tests in VS Code

More videos:

  • Review - Playwright Brittany K. Allen wins 2021 Georgia Engel Comedy Playwriting Prize

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Playwright and LiveAgent)
Development
100 100%
0% 0
Customer Support
0 0%
100% 100
Automated Testing
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Playwright and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Playwright and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Playwright and LiveAgent

Playwright Reviews

Top Selenium Alternatives
Playwright offers a modern approach with auto-wait APIs and more native support for modern web features compared to Selenium's more manual and broad approach. While Selenium requires explicit waits and has a broader language support, Playwright focuses on simplifying cross-browser testing with its unified API and auto-wait features, which might reduce setup and test...
Source: bugbug.io
Top 5 Selenium Alternatives for Less Maintenance
Appium and Playwright closely resemble Selenium in terms of functionality but offer unique features and advantages. Both of these solutions require coding experience. Leapwork, a commercial vendor, uses Selenium under the hood to power their visual automation approach.
20 Best JavaScript Frameworks For 2023
Playwright, a Node.js library created by Microsoft, is considered one of the best JavaScript frameworks for testing. It automates Chromium, Firefox, and WebKit with a single API. Developers building JavaScript code can use these APIs to build new browser pages, go to URLs, and interact with page elements. Additionally, Playwright can automate Microsoft Edge since it is based...

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Playwright seems to be more popular. It has been mentiond 282 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Playwright mentions (282)

  • Show HN: Quell – AI QA Agent Working Across Linear, Vercel, Jira, Netlify, Figma
    This is pretty cool - the Jira/Linear integration could save a ton of manual work. How do you handle test data setup and teardown? That's usually where these workflows get messy. For alternatives in this space, there's qawolf (https://qawolf.com) for similar automated testing workflows, or I'm actually building bug0 (https://bug0.com) which also does AI-powered test automation, still in beta. For the more... - Source: Hacker News / 14 days ago
  • Data Broken - Opt out of the data broker nightmare with Privotron and Amazon Q Developer
    Privotron is built on a modern Python stack that leverages several powerful libraries for browser automation and configuration management. At its core, the application uses Playwright, a robust browser automation framework that provides cross-browser support and reliable DOM interaction capabilities. The command-line interface is implemented using Click, which enables sophisticated argument parsing and validation... - Source: dev.to / 27 days ago
  • CI/CD guide: store Playwright test results in AWS S3
    In my job, I've encountered a tool called Playwright for this purpose and was greatly impressed by its capabilities. You can program it to do all the things you do manually -- and run them automatically without needing to open a browser. It's no wonder someone took the time to transform such bloatware as a modern browser into something more automation-friendly. Amazing! - Source: dev.to / about 1 month ago
  • Design Pattern for Playwright End-to-End Testing
    This article introduces a design pattern for end-to-end testing using Playwright. This pattern is an extension of the Page Object Model, aimed at improving test code readability and reducing the increase in code volume when adding more test scenarios or test data variations. This pattern is adopted by SVQK. A working implementation example and its test results are available in the following repositories:. - Source: dev.to / about 1 month ago
  • Why the Python Standard Library Needs a run_sync()
    I recently updated a small script I wrote to automate file uploads to a website with no API. It uses the excellent Playwright project to drive a browser - making the tedious task of filling out forms painless. - Source: dev.to / about 1 month ago
View more

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Playwright and LiveAgent, you can also consider the following products

puppeteer - Puppeteer is a Node library which provides a high-level API to control headless Chrome or Chromium...

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BrowserCat - Easy, fast, and reliable browser automation and headless browser APIs. The web is messy, but your code shouldn't be.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.