Software Alternatives, Accelerators & Startups

LiveAgent VS Paco

Compare LiveAgent VS Paco and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Paco logo Paco

Never miss a thing on Slack — be more calm and productive
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Paco Landing page
    Landing page //
    2022-05-19

Paco🐶 is a Slack app that sniffs out important asks hidden beneath heaps of Slack conversations and reminds you about them at an appropriate time. It follows up with your colleagues automatically, freeing you up to tackle things that need your undivided attention.

Add Paco to your Slack for deeper concentration, zero task slippages and happier remote culture

Supercharge your Slack productivity with Paco. Perfect for Developers, Designers, Data Scientists, Managers, Product Managers, CEOs, WFH remote workers or anyone else who needs to do deep work. Suited both for onsite and remote distributed teams!

📢 Paco was recently the #3 Product of the Day on ProductHunt, and is featured as a New & Noteworthy app on Slack.

https://pacohq.com/?ref=saashub

Paco

Website
pacohq.com
Pricing URL
-
$ Details
freemium
Platforms
Browser Windows iOS Android Slack Mac OSX Web
Release Date
2021 April

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Paco features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Paco videos

Paco by Paco Rabanne (1995) Review

More videos:

  • Review - Paco Rabbane Olympea vs Olympea Aqua Perfume Review and Comparison
  • Review - Paco Unisex Cologne by Paco Rabanne Review

Category Popularity

0-100% (relative to LiveAgent and Paco)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
Help Desk
100 100%
0% 0
Slack
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Paco.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Paco. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Paco

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Paco Reviews

We have no reviews of Paco yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Paco seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Paco mentions (6)

  • Promote your business, week of June 14, 2021
    I built the Slack productivity app Paco to deal with this. Paco sniffs out important asks hidden beneath heaps of Slack conversations and reminds you about them at an appropriate time. It follows up with your colleagues automatically, freeing you up to tackle things that need your undivided attention. Source: almost 3 years ago
  • Promote your business, week of June 7, 2021
    I want to introduce you to Paco| www.pacohq.com - the new Slack productivity app. Source: about 3 years ago
  • How to tame the chaos and make Slack calm and productive
    A bit of shameless self-promotion: we recommend checking out Paco, the new trending 🔥 Slack productivity app that helps you control the Slack chaos and be more calm and productive. - Source: dev.to / about 3 years ago
  • Slack Reminders Management?
    As you asked about third-party Slack integrations: I would like to invite you to try out Paco, a Slack app that helps track and remind important asks in Slack and follow-up on them. Happy to receive your feedback! Source: about 3 years ago
  • Product Hunt: Did we do it right?
    I tried several solutions and apps and nothing really stuck. And that germinated the seeds for Paco - to bring some calm focus back into our lovely Slack lives. Source: about 3 years ago
View more

What are some alternatives?

When comparing LiveAgent and Paco, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Scrumbot - A summary of all team data in Slack before your daily scrum

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Odown - Simple and reliable uptime monitoring service + public status pages

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

awesome - A dynamic window manager for the X Window System developed in the C and Lua programming languages.