Software Alternatives, Accelerators & Startups

LiveAgent VS Open GApps

Compare LiveAgent VS Open GApps and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Open GApps logo Open GApps

Open GApps is an open-source Google Apps package for rooted devices that is developed by writing...
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Open GApps Landing page
    Landing page //
    2019-08-27

Open GApps

Pricing URL
-
$ Details
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Open GApps features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Open GApps videos

Open Gapps Official App Walkthrough & Review | AndroGuider

More videos:

  • Review - Gapps for Android 10 powered by Open Gapps Arm & Arm64 Dec 2019

Category Popularity

0-100% (relative to LiveAgent and Open GApps)
Customer Support
100 100%
0% 0
Mobile OS
0 0%
100% 100
Help Desk
100 100%
0% 0
File Manager
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Open GApps.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Open GApps

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Open GApps Reviews

We have no reviews of Open GApps yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Open GApps seems to be more popular. It has been mentiond 62 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Open GApps mentions (62)

  • Any possibility of installing Open GApps on Xreal Beam for Google Play Services??
    I've used the Open GApps project to install Google Play Services on incompatible devices like Android Fire tablets in the past, though I think to install them I had to use a custom recovery like TWRP. Source: 6 months ago
  • Old, Bricked HTC M7 Tmobile
    Do you have any pc set up with adb and fastboot tools? If not, please do so. Otherwise go to xda-developers.com and pick any ROM you may find interesting or just go with this You'll probably also want to install gapps, so download the following from here ARM/11.0/pico. Source: 11 months ago
  • Opengapps pico
    For older versions of Lineage, there was a download at https://opengapps.org/ to choose f.e the pico package. Also, the OpenGapp package for Lineage 18 did not contain many Google tools. The help pages of lineage/openGapps is pointing to https://wiki.lineageos.org/gapps where a download for any unknown version is available. Choosing this package for Lineage 19, I got the whole advertisement for Google back. :-(. Source: about 1 year ago
  • Installing LineageOS on Galaxy A5 (2017) Heimdall libusb: error
    For GAPPS it did not work with the suggested GAPPS since I got an error, so I used OpenGAPPS based on this form, install GAPPS error. I downloaded and installed gapps from https://opengapps.org/ with the settings ARM64, 11.0, nano. Source: over 1 year ago
  • What Gapp should I download if I want to install LOS 19.1?
    LOS 19.1 is based on Android 12 but there's only up to Android 11 on here https://opengapps.org/. So like do I just install the 11 one? Source: over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Open GApps, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

microG - A free-as-in-freedom re-implementation of Google’s proprietary Android user space apps and...

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MindTheGapps - A replacement for OpenGapps as a source of the standard Google Android apps.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

NikGApps - A Custom Google Apps Package built for users who want to customize the availability of GApps in their Custom ROMS.