Software Alternatives, Accelerators & Startups

LiveAgent VS Localazy

Compare LiveAgent VS Localazy and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Localazy logo Localazy

Forget all the hassle and make your app available in 80+ languages with the translation platform built for app developers.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Localazy Landing page
    Landing page //
    2021-09-13

Integrate +in minutes using CLI or available SDK +No changes to the source code +Get Rid of uploading and downloading strings files manually

Translate + Up to 50% of your app to 80 languages with shared translations for free. + Use shared translation memory to speed up. + Deliver updated translations over-the-air.

Review + Translations from your contributors and never get lost in changes. + Review & approve when you have time + Ensure high-quality with pro-active review

Localazy

$ Details
freemium $19.0 / Monthly (Professional)
Platforms
Android Cloud Web Browser iOS JavaScript Swift React Native TypeScript Vue.js Windows Mac OSX Linux Node JS Cross Platform Ruby Java ReactJS Go PHP Wordpress Python Laravel Docker
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Localazy features and specs

  • Always Up-To-Date!: Deliver new translations and languages to your users online. We collect anonymous stats and use them to optimize the translation process.
  • Share Translations: Share your code on Github (or elsewhere) and your translations on Localazy. Get your app translated to 80 languages with shared translations for free.
  • Flavors & Build Types 🍦: Localazy understands your project structure and correctly translates product flavors and build types.
  • App Bundles & Libraries πŸ“–: Translate your app including dynamic app modules and libraries. App Bundles are fully supported too.
  • Array-lists & Plurals πŸ‘: No compromises. Localazy supports all types of Android's resources, so you don't need to take care of it manually.
  • App versions πŸ”€: Localazy handles deprecated phrases and keeps them available for older versions of your app. No need to handle that on your side.
  • Optimized Translations πŸ“ˆ: Localazy collects anonymous stats and prioritizes the translation and review process based on phrase importance.
  • Easy to Set-up and use: Setup & Forget configuration.
  • Clean UI: User friendly UI, easy to use on mobile devices as well.
  • Analytics and Reporting: Yes
  • Integrations: 50+ integrations and growing

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Localazy videos

How to Create Multilingual Apps with Localazy - Platform Agnostic Continuous Localization

More videos:

  • Demo - Automated SW localization using Localazy CLI
  • Tutorial - Sync translations across your tech stack
  • Review - Going Walkabout - iOS localization workflow

Category Popularity

0-100% (relative to LiveAgent and Localazy)
Customer Support
100 100%
0% 0
Localization
0 0%
100% 100
Help Desk
100 100%
0% 0
App Localization
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Localazy.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Localazy. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Localazy

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    πŸ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    πŸ‘Ž Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Localazy Reviews

  1. A great automated translation tool for even a non-developer

    I got to know about this product from a friend. They told me that it provides OTA translations, I was in total denial first. But when I first checked it out I was totally in awe. It removes the hassle of adding new languages via each app update. Their prices are also really low.

    πŸ‘ Pros:    Automated ota translations are fixed. no need to update the app every time you need to add new language translation to app.
    πŸ‘Ž Cons:    I haven't found any cons till now. but i am in close connections with developers, so if anything is broken i can ask them to fix it immediately
  2. Amazing translation platform to localize my apps!

    I am super impressed by the translation platform provided by Localazy – I didn’t even know that something like this would be possible when I first started looking for localization solutions for my app; but once I’d seen it, I knew that it was something that I definitely had to have.

    Localazy has made it easy for my apps to add translations, helping me provide a more global audience reach. And the Localazy support team is awesome!

  3. Translate an app quickly and easily

    I was looking for a simple and cheap service to translate my app and I came across Localazy almost by chance. it was a pleasant discovery, I have been using it for months and I find it fantastic! The translations are published in real time without the need to update the app every time and this has allowed me to enlarge my audience. The integration is simple and fast but it can be customized according to the needs of each app or developer

    πŸ‘ Pros:    Ota|Cheap|Super simple|Great customer support

Best Localization Software in 2022
Another excellent option for your localization purposes is Localazy. You can simply localize your mobile, web, or desktop software using their user-friendly interface. Localazy facilitates communication and provides a complete picture of your localization project. You'll have complete control over your team members if you use contributor control. The strength of their...
Source: tolgee.io

Social recommendations and mentions

Based on our record, Localazy seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Localazy mentions (19)

  • The developer mistake that makes most localisations to my language (and likely many others) very low quality and how to avoid it
    I would rather go with tools like Localazy and provide context (screenshots, glossary, message for translators, etc.). Source: 12 months ago
  • How do you export strings for the translations team?
    You should use dedicated software that understands placeholders and formatting parameters correctly. E.g. https://localazy.com/. Source: about 1 year ago
  • free-for.dev
    Localazy.com - Free for 1000 source language strings, unlimited languages, unlimited contributors, startup and open source deals. - Source: dev.to / over 1 year ago
  • Strapi Localization made easy with Localazy Plugin
    Localazy is a next-gen localization platform enabling everyone to translate their project easily. And just like Strapi, Localazy can save developers a lot of time while giving them the freedom to use their favorite tools and frameworks. Localazy supports over 60 different integrations and is praised for its user-friendly interface and stellar customer support. You can learn more about the platform on the Localazy... - Source: dev.to / over 1 year ago
  • Top 10 Affiliate Programs for Digital Product Makers To Boost Your Online Income
    We know that overly promotional content does not work at all. So you can stay assured that our content will be focused on added value, not overselling anything to your visitors. Localazy will be mentioned as a resource of the information included in the article. Plus, the content will be republished with a canonical link to your domain from localazy.com - a domain with AHREFS DR 50 and growing. - Source: dev.to / over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Localazy, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

POEditor - The translation and localization management platform that's easy to use *and* affordable!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Lokalise - Localization tool for software developers. Web-based collaborative multi-platform editor, API/CLI, numerous plugins, iOS and Android SDK.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Phrase - A platform offering AI-powered translation tools for localization at scale.