Software Alternatives, Accelerators & Startups

LiveAgent VS ipgeolocation.io

Compare LiveAgent VS ipgeolocation.io and see what are their differences

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LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

ipgeolocation.io logo ipgeolocation.io

Free IP Geolocation API and Accurate GeoIP Lookup Location Database
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • ipgeolocation.io Landing page
    Landing page //
    2022-04-29

ipgeolocation.io's IP API Stack provides country, city, state, province, time zone, current time, local currency, latitude and longitude, company detail, ISP, language, zip code, country calling code, threat intelligence and much more from any IPv4 and IPv6 address in JSON format with https support even in free GeoIP plan.

IP Geolocation API has introduced a new feature of Threat Intelligence that provides IP-Security information on all the paid subscriptions but doesn't respond it by default. IP Geolocation API Threat Intelligence provides information about istor, isproxy, proxytype, isanonymous, isknownattacker, iscloudprovider in its response.

ipgeolocation.io

$ Details
paid Free Trial $15.0 / Monthly (150K Requests per month)
Platforms
JavaScript Java C-Sharp dotNet TypeScript PHP JQuery
Release Date
2018 June

LiveAgent features and specs

  • Ticket management
  • Live Chat & In-App-Messaging
  • Email notifications
  • Email Templates
  • Emailing
  • Live Chat Support
  • Call Forward
  • Call Transfer
  • Call Analytics and Reporting
  • Attachment viewer
  • Spam filter
  • Help desk & requests management
  • Reports
  • Reporting
  • Reports & analytics
  • Knowledge Base
  • Knowledge Management
  • Customer Service
  • Customer Support
  • Customer Feedback Widget
  • Customer Management
  • Mobile Apps
  • White Labeling
  • Chat
  • Chat Support
  • Gamification
  • Social Media Integrations
  • Time Tracking
  • Email Management
  • IVR

ipgeolocation.io features and specs

  • Accuracy
    ipgeolocation.io provides precise and detailed geographic data, which is essential for tailoring user experiences based on location.
  • API Functionality
    The platform offers a robust and feature-rich API, allowing developers to seamlessly integrate geolocation capabilities into their applications.
  • Security Features
    ipgeolocation.io includes security features such as IP threat data, offering insights into potentially malicious IP addresses and enhancing application security.
  • Comprehensive Data
    Beyond basic geolocation information, the service provides extensive data, including local time, currency, and timezone, which can be useful for various applications.
  • Free Tier
    ipgeolocation.io offers a free tier, allowing smaller projects and developers to access essential geolocation features without cost.
  • Ease of Use
    The service is designed to be user-friendly, with clear documentation and examples that help developers get started quickly and efficiently.

Possible disadvantages of ipgeolocation.io

  • Pricing
    For higher levels of usage or advanced features, the service can become expensive, which might be a limitation for startups or small businesses.
  • Data Limitations
    Although extensive, there may still be limitations in the data provided, particularly in less populated or remote regions where geolocation data might be less accurate.
  • Latency
    Depending on the user's geographic location and the server's response times, there might be occasional latency issues that could impact real-time applications.
  • Privacy Concerns
    Using IP-based geolocation can raise privacy issues, as it involves tracking user data. This could be a concern for users and developers focused on privacy.
  • Dependency on Third-Party Services
    Relying on a third-party service for critical application functionality can introduce risks, such as service downtime or changes in the API that might require adaptation.
  • Data Accuracy in Restricted Networks
    In cases where users are behind VPNs, proxies, or other anonymizing technologies, the accuracy of the geolocation data can be significantly reduced.

Analysis of LiveAgent

Overall verdict

  • LiveAgent is generally regarded as a solid customer support solution, particularly for small to medium-sized businesses. Its functionalities, ease of use, and integration capabilities offer substantial value. However, as with any software, it is important to consider specific business needs and budget constraints when evaluating LiveAgent's fit. Some users mention that while it is feature-rich, it might be more than needed for very small teams without complex requirements.

Why this product is good

  • LiveAgent is often considered a good choice due to its comprehensive set of features tailored for customer support. It offers a multichannel support system, including email, chat, social media, and phone, allowing businesses to streamline communications in one place. Its user-friendly dashboard, robust reporting capabilities, and automation options allow teams to efficiently address customer inquiries and improve service quality. Additionally, LiveAgent provides customizable templates and a reliable ticketing system, which can enhance productivity and customer satisfaction.

Recommended for

    LiveAgent is recommended for businesses and organizations looking for a versatile and integrated customer support platform. It's ideal for customer support teams in small to medium-sized companies across various industries. Companies seeking to consolidate their customer service interactions across multiple channels into a single, efficient platform may find it particularly beneficial.

Analysis of ipgeolocation.io

Overall verdict

  • Yes, ipgeolocation.io is generally considered a good service for IP geolocation and related functionalities.

Why this product is good

  • ipgeolocation.io is appreciated for its accuracy, reliability, and extensive features. It provides comprehensive data, including geolocation, ISP information, time zone data, and more. The service is known for its fast response times, robust API, and easy integration into various applications, which makes it a popular choice among developers and businesses.

Recommended for

  • Developers needing accurate geolocation data for enhancing apps
  • Businesses looking to personalize user experiences based on location
  • Security teams requiring detailed IP insights for fraud prevention
  • Marketing professionals aiming to target audiences more effectively
  • Analysts interested in deriving location-based insights

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

ipgeolocation.io videos

No ipgeolocation.io videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveAgent and ipgeolocation.io)
Customer Support
100 100%
0% 0
IP Data
0 0%
100% 100
Help Desk
100 100%
0% 0
Geolocation
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and ipgeolocation.io.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and ipgeolocation.io

LiveAgent Reviews

  1. Usama Idrees
    · CEO & CTO at HUK SONS ·
    Transformative Customer Support Solution

    LiveAgent has been a game-changer for our customer support operations. Its intuitive platform streamlined our ticket management, reduced response times by 40%, and empowered our team to focus on high-impact tasks. The automation features and omnichannel integration have elevated team productivity and customer satisfaction—a must-have for scaling tech-driven businesses.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Omnichannel support: seamless integration across email, chat, social media, and phone.|Automation & workflow customization: saved hours with pre-set triggers and personalized workflows.|User-friendly interface: minimal training required—our team adopted it effortlessly.|Analytics & reporting: actionable insights helped refine our customer strategy.|Scalability: grows with our business without compromising performance.|24/7 uptime: reliable support during peak demand periods.
    👎 Cons:    Advanced features learning curve: some automation tools require deeper exploration (worth the effort).|Limited customization in reporting: minor gaps for hyper-specific metrics (workarounds exist).|Mobile app: functional but could use a ui refresh for faster navigation.
  2. Michal K
    · CEO ·
    Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

ipgeolocation.io Reviews

We have no reviews of ipgeolocation.io yet.
Be the first one to post

Social recommendations and mentions

Based on our record, ipgeolocation.io seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

ipgeolocation.io mentions (15)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    IP GeolocationIP Geolocation API - Forever free plan for developers with 30k requests per month (1k/day) limit. - Source: dev.to / over 1 year ago
  • Any IP info sites with allowed web scraping anyone knows of?
    I wouldn't be trying to do this by scraping. Instead, just use an API: https://ipgeolocation.io/. Source: about 2 years ago
  • geolocation based routing
    Https://ipgeolocation.io/ I run my own DNS server, so query processing would not be the problem. Source: over 2 years ago
  • free-for.dev
    IP GeolocationIP Geolocation API - Forever free plan for developers with 30k requests per month (1k/day) limit. - Source: dev.to / over 2 years ago
  • I want to create my first real project, unsure how to approach it
    Getting a user's location from their IP should be possible with something like this https://ipgeolocation.io/ (free for up to 1000 requests per day which my puny website will never get). Latitude + longitude data from this service could be used to place the location dot accurately on the globe, although I'd have to look more into the math aspect of that before. This will probably be one of the harder parts to... Source: almost 3 years ago
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What are some alternatives?

When comparing LiveAgent and ipgeolocation.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ipinfo.io - Simple IP address information.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ipapi - Web analytics with IP address lookup and location API

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ipdata.co - Get the Geolocation, Organisation, Currency, Timezone, Calling Code, Flag, Proxy, Tor and Threat intelligence data from any IPv4 or IPv6 address.