Software Alternatives, Accelerators & Startups

LiveAgent VS Hubstaff

Compare LiveAgent VS Hubstaff and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hubstaff logo Hubstaff

Simple yet powerful employee work tracker with screenshots, timesheets, billing, in-depth reports, and more. Understand productivity issues and act on them.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Hubstaff Landing page
    Landing page //
    2022-01-31

Smarter, streamlined time tracking for any type of business. Track work hours, set limits, and get detailed timesheets to review and approve with one simple tool.

Automate the management of your remote team with proof-of-work tools that boost efficiency and build trust. Read more about our commitment to transparency, control, and access.

Let Hubstaff handle tedious admin tasks, like invoicing and payroll, so you can focus on growing your business.

Manage your crew anywhere and get razor-accurate timesheets with Hubstaff’s GPS-based features.

Hubstaff

$ Details
freemium
Platforms
Mac OSX Windows Google Chrome iOS Android
Release Date
2013 January

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Hubstaff features and specs

  • Time Tracking: Yes
  • Activity Monitoring: Yes
  • Screenshots: Yes
  • Timesheet Approvals: Yes
  • Project Budgeting: Yes
  • Payments: Yes
  • Invoicing: Yes
  • Time Off Requests: Yes
  • Reporting: Yes
  • Expense Tracking: Yes
  • GPS Tracking: Yes
  • Geofencing: Yes
  • Integrations: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Hubstaff videos

Hubstaff Review: Is This Time Tracking Tool Any Good?!

More videos:

  • Review - Hubstaff Review & Best Bonus
  • Demo - Hubstaff Time Tracking Software Quick Demo

Category Popularity

0-100% (relative to LiveAgent and Hubstaff)
Customer Support
100 100%
0% 0
Time Tracking
0 0%
100% 100
Help Desk
100 100%
0% 0
Invoicing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Hubstaff.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Hubstaff. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Hubstaff

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Hubstaff Reviews

20 Employee Monitoring Software [2022 Updated List]
Hubstaff – This app monitors productivity while managing timesheets, billing, and payroll.
Source: traqq.com
Best Freelancer.com Alternatives For Hiring Developers
However, you conduct the vetting and hiring process outside the platform. After finding a suitable developer, you get in touch with them and discuss the necessary terms before working with them. However, Hubstaff has pre-vetted the freelancers on its platform. Thus, you can rest assured that they are of good quality.
Hubstaff vs Workstatus Vs Workpuls Vs Timedoctor- The Ultimate Faceoff
Hubstaff is a flexible employee time tracking app that can be used in many different industries, devices, and employee setup. You don’t need to worry about compatibility with your employees’ devices as Hubstaff supports Windows, macOS, Chrome, Android. It also comes at no cost if you’re looking for a free trial or money-back guarantee – there’s something perfect for everyone...
18 Valuable Wrike Alternatives To Crush Project Management In 2022
Hubstaff is consistently ranked higher than Wrike by leading tech review sites like G2, Capterra, and The App Store. One of the biggest reasons? Hubstaff offers proof of work features like optional screenshotting, keyboard and mouse activity tracking, and app and URL usage. Apps like Wrike fall short here.
Source: snacknation.com
10 Best Free Employee Timesheet Apps in 2020
Hubstaff is a time tracking software which provides online timesheets. This employee timesheet software will help you with the administrative work using time tracking, billing, and payroll functionalities. It follows manual as well as the automatic type of tracking.

Social recommendations and mentions

Based on our record, Hubstaff seems to be more popular. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Hubstaff mentions (6)

  • How do I keep good records of the work performed by me when working for my own business as either the business owner or an employee of the business? And some other related questions
    3.The only way I've come across to document the amount of time spent is to use timesheets or time tracking softwares. Some examples of time tracking softwares are Toggl, Hubstaff, and Time Doctor. Would time tracking softwares be more believable given that some independent tool is being used to track my tasks? Source: 11 months ago
  • Dear Project Managers, Stop Micromanagement Now!
    I remember one particular instance where I was working on a project, and my project manager started to take screenshots of my laptop's screen to check on my progress, using apps like Hubstaff. Every few minutes, like 10 minutes or so, she took screenshots to monitor what I was doing and how I was doing it. - Source: dev.to / over 1 year ago
  • Top 10 productivity tools for freelancers
    Hubstaff Hubstaff is a valuable time tracking system and it's an especially useful tool for freelancers and remote employees. Hubstaff provides proof of work in the form of activity levels, app and URL tracking, and the option to take screenshots taken periodically. - Source: dev.to / about 2 years ago
  • 5 Best Recruitment Softwares for Small Businesses in 2022
    Staffing solutions that integrate with apps like Recruitzi, Hubstaff, or TimeDoctor allow you to seamlessly track employee performance so you can schedule them more effectively while keeping costs low by cutting down on mistakes. Source: about 2 years ago
  • how does your manager monitor your productivity remotely?
    For everyone else, this is hubstaff's website. https://hubstaff.com/ According to them, 40,000 companies use it. They list some of them, so if you want to know what companies to avoid, there you go. Source: over 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Hubstaff, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Time Doctor - Time Tracking and Time Management Software that is accurate and helps you to get a lot more done each day.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Toggl - Toggl is an online time tracking tool. It features 1-click time tracking and helps you see where your time goes. Free and paid versions are available.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Harvest - Simple time tracking, fast online invoicing, and powerful reporting software. Simplify employee timesheets and billing. Get started for free.