Software Alternatives & Reviews

LiveAgent VS Hub Planner

Compare LiveAgent VS Hub Planner and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Hub Planner logo Hub Planner

Transparent Resource Scheduling, Timesheets, Vacation, Resource Requesting, Project Management & powerful Reports in an agile designed, feasible & intuitive software for simple planning
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Hub Planner Landing page
    Landing page //
    2023-03-21

30 Day Free Trial

BLOG

Schedule, Track & Plan with Hub Planner Resource Management Software

Innovative Resource Management Solution Get the ultimate birds eye view of your resource management and team with Hub Planner. Quickly view resources availability, utilization and schedule your team on projects using Hub Planners interactive drag and drop scheduler.

Integrated Time Tracking & Approval Engage Teams with Timesheets. Measuring the actual time reported via timesheets versus the forecasted time via the resource scheduler gives you valuable insight into your teams performance.

Team Analytics & Generate Dynamic Reports View instant project and resource stats in real time via the dashboards and reports. Build, save and share custom made reports using the powerful Hub Planner reports. Use the dashboard to track down to the individual resource or project performance making resource management a painless task. The Audit Log will help track all scheduling changes.

Plan & Calculate Project Budgets & Spend with Phases and Milestones Within the Hub Planner scheduler, you can plan your project budgets, use dynamic billing rates and calculate project spend..

Vacation, Annual Leave and PTO Request & Approval Flow Allow your team to transparently schedule and request time off directly from the scheduler or request forms with the Vacation & Annual Leave requesting functionality.

Hub Planner

$ Details
paid Free Trial $7.0 / Monthly (Plug & Play )
Platforms
Browser Web REST API Windows Safari Twitter iPhone Windows Phone Google Chrome Internet Explorer Facebook
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Hub Planner features and specs

  • Easy to Set-up and use: Intuitive UI
  • Analytics and Reporting: Yes - Full Reporting Platform included free in all subscriptions
  • Attendance Recording/Monitoring: Yes
  • Absence Management: Yes
  • Free Trial: 60 Day Free Trial
  • Free Trial: Explore for free no credit card required
  • Billing: Yes - Internal & External, Non Billable features
  • Clean UI: Drag & Drop Interface
  • Integrations: Yes - Basecamp, Zapier & API
  • Mobile prioritized UI: Responsive design optimized for mobile devices
  • Clean UI: Easy to navigate and use
  • Clean UI: Simple and intuitive user interface for rapid and accurate search
  • Demo: Yes
  • GDPR Compliant: Yes
  • Google Calendar Sync: Yes
  • Dashboards: Powerful charts and graphs show trends in your data and recent and relevant records right at your fingertips.
  • Dashboards: Yes
  • Help Centre: Yes
  • Help Documentation: A comprehensive,step-by-step user manual is available to help you get started, stay productive and fully utilize all that SimpleRent has to offer.
  • Invoices: yes
  • Knowledge Base: Yes
  • Metrics: Yes
  • News & Announcements: Yes
  • Pricing: Powerful product for a great value. From $7
  • Reports: Yes
  • Headquarters: Stockholm, Sweden
  • Analytics and Reporting: Group Reports
  • Real time collaboration: Yes
  • Responsive Design: Yes
  • Teams: Customize Your Team's Settings and Permissions
  • Users: Unlimited
  • Unlimited projects (Design): Yes
  • Security: Single Sign On
  • Security: Sign up / Login with Google
  • Data Import/Export: Yes - Projects, Resources, Bookings & Time Entries
  • Data Import/Export: Export data, scheduler and analytics
  • Blogs: Yes, all news and feature updates
  • Budgeting and Allocation: Full Billing and Budget Management features
  • Customizable: Scheduler Customization
  • Customizable: Settings Customization
  • Customizable: Build and Customize Reports
  • Customer Support: Yes - Excellent Customer Support
  • Custom Domains: Yes
  • Drag & Drop Interface: Yes
  • Drag and Drop Form Builder: Report Builder
  • Easy to Set-up and use: Yes + Tutorials
  • Email notifications: Yes
  • Slack integration: Yes
  • Project Tracking: Yes
  • Project Management: Yes
  • Project Accouting: Yes
  • Project Planning: Yes
  • Project duplication: Yes
  • Team Collaboration: Yes
  • Team Management: Yes
  • Team Collaboration and Permission Control: Yes
  • Team members' availability: Yes
  • Security: Permissions
  • Security: Role Rights
  • Resource Library: yes
  • Manage Budgets: Yes
  • Employee Management: Yes
  • Transparent Pricing: Yes
  • Transparent workflow & distribution: Yes
  • Permission Management: Yes
  • Role Based Access Control: Yes
  • Roles & Permissions: Yes
  • Resource Management: Yes
  • Resource Planning: Yes
  • Capacity management : Yes
  • Audit Log: Yes
  • Billable / Non Billable Work : Yes
  • MFA: Yes
  • Fixed costs : Yes
  • Security: MFA
  • Expenses : Yes
  • Skills matching: Yes
  • Capacity planning : Yes
  • Dependencies: Yes
  • Deadlines: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Hub Planner videos

Introduction to the Hub Planner Scheduler and How to Schedule & Create Bookings

More videos:

  • Tutorial - How to use Timesheets in Hub Planner
  • Tutorial - How to use the Resource Availability and Capacity Bar in Hub Planner Resource Scheduler
  • Tutorial - How to find Resource Availability based on Skill Set, Location and Role using Hub Planner
  • Review - Resource Planner & Scheduler - Hub Planner 2016

Category Popularity

0-100% (relative to LiveAgent and Hub Planner)
Customer Support
100 100%
0% 0
Resource Scheduling
0 0%
100% 100
Help Desk
100 100%
0% 0
Project Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Hub Planner.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Hub Planner. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Hub Planner

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Hub Planner Reviews

We have no reviews of Hub Planner yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Hub Planner seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Hub Planner mentions (1)

  • Any good examples of Employee Personnel / Workforce & Planning Dashboards?
    We use https://hubplanner.com/ . It is a little clumsy but better than most. Source: almost 2 years ago

What are some alternatives?

When comparing LiveAgent and Hub Planner, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

teamdeck - Teamdeck is a SaaS resource management tool with resource scheduling, leave management, time tracking and timesheet, and customizable reports features. Selected by Hill-Knowlton, Stormind Games, Wunderman Thompson. $3.60/per member.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Runn - Runn is a real-time resource management platform with integrated time tracking and forecasting. Intuitively plan projects and schedule resources across the short and long term.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Keyedin Projects - Keyedin Projects is a cloud-based project and portfolio management software.