Software Alternatives, Accelerators & Startups

LiveAgent VS Ghost Inspector

Compare LiveAgent VS Ghost Inspector and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ghost Inspector logo Ghost Inspector

Easily create automated browser tests for your websites and web apps. Ensure everything works and looks the way it should. No coding required. 14 day free trial!
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Ghost Inspector Landing page
    Landing page //
    2023-07-06

Ghost Inspector

$ Details
paid Free Trial $99.0 / Monthly (10,000 test runs per month; 5 member seats)
Platforms
Browser Google Chrome Firefox REST API Wordpress JavaScript Web Slack Docker AWS
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Ghost Inspector features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Ghost Inspector videos

Ghost Inspector - Automated UI Testing and Monitoring

More videos:

  • Review - Data-driven Testing with Selenium using Ghost Inspector
  • Review - Automated Testing with Ghost Inspector

Category Popularity

0-100% (relative to LiveAgent and Ghost Inspector)
Customer Support
100 100%
0% 0
Website Testing
0 0%
100% 100
Help Desk
100 100%
0% 0
Automated Testing
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Ghost Inspector.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Ghost Inspector. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Ghost Inspector

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Ghost Inspector Reviews

Top 10 Best Selenium Alternatives You Should Try
The new feature of Ghost Inspector is that the users can export their tests to other tools and can also import them back into Ghost Inspector.
Best Selenium Alternatives (Free and Paid) in 2021
Using Ghost Inspector you can build or record automated tests for your application right in your browser. It is used for website testing, browser testing, visual testing, UI testing, E2E testing. No coding is required to use Ghost Inspector. Ghost Inspector is a Selenium IDE alternative. It works through the Chrome plugin.

Social recommendations and mentions

Based on our record, Ghost Inspector seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Ghost Inspector mentions (7)

  • Cheap tests with Ghost Inspector
    Ghost Inspector is a testing service for monitoring key site functionality. All tests are stored in the cloud and running continuously and notify you on error or variance is detected. - Source: dev.to / about 1 month ago
  • How do you full functional/regression tests in Svelte/Sveltekit?
    Playwright is good but there is also other kind of tools like https://reflect.run/ and https://ghostinspector.com/ that are perfect for end user testing. Hope it helps. Source: about 1 year ago
  • Ask HN: Which E2E tool to pick? Need reliability and speed
    It depends on your stack and app type, but I had great experience with Ghost Inspector https://ghostinspector.com/. - Source: Hacker News / over 1 year ago
  • Is Codeless Automation Testing Revolutionizing the Testing Industry?
    Ghost Inspector provides codeless automation testing for web apps and websites. Its intuitive editor allows easy maintenance, continuous testing, requiring no coding skills. It has extensive features suitable for both novice QA testers and seasoned test engineers. Source: over 1 year ago
  • Testing strategy / plan
    In order to expedite things even more, if you are working on a web application, use a cloud selenium solution (we are using ghostinspector.com). This will allow you to start automating from the very first day, instead of wasting time on your own infrastructure. Source: over 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Ghost Inspector, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Selenium - Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily, it is for automating web applications for testing purposes, but is certainly not limited to just that.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LambdaTest - Perform Web Testing on 2000+ Browsers & OS

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.