Software Alternatives, Accelerators & Startups

LiveAgent VS GanttPRO

Compare LiveAgent VS GanttPRO and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

GanttPRO logo GanttPRO

GanttPRO is online Gantt chart software for project management. CEOs, project managers, and teams use it every day to solve project management challenges.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • GanttPRO Landing page
    Landing page //
    2021-06-17

GanttPRO is project management software based on Gantt charts. It has an intuitive and visually appealing interface what makes it stand out among competitors. Besides, it comes with a robust set of features: - Advanced task management. - Progress tracking. - Different project views: a Gantt chart timeline, Board view, My tasks list, and more. - Resource management and workload. - Drag & drop dependencies. - Baselines. - Critical path, Auto scheduling. - Time log. - Team collaboration. - Export to PDF, PNG, Excel. - Import from Excel, MS Project. - Sharing via Public URL. - Project portfolio management. - And more.

GanttPRO

$ Details
paid Free Trial $7.99 / Annually
Platforms
Web Android iOS
Release Date
2015 May
Startup details
Country
Belarus
City
Minsk
Employees
10 - 19

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

GanttPRO features and specs

  • Task management: Yes
  • Resource Management: Yes
  • Team Collaboration: Yes
  • Time Tracking: Yes
  • Gantt Chart: Yes
  • Gantt Timeline: Yes
  • Boards View: Yes
  • Export to CSV: Yes
  • Sharing: Yes
  • Project Management: Yes
  • Project Tracking: Yes
  • Project Planning: Yes
  • Project Budgeting: Yes
  • dependencies : yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

GanttPRO videos

Gantt Chart Software - GanttPRO (Overview)

Category Popularity

0-100% (relative to LiveAgent and GanttPRO)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and GanttPRO.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and GanttPRO. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and GanttPRO

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

GanttPRO Reviews

50 Best Project Management Tools for 2019
GanttPRO is one of the best pm software, appreciated already by 250k project managers around the globe. It helps build project plans and timelines, track workflow, control expenses, Â follow deadlines, and arrange productive collaboration in a single place. The solution offers ready-made templates for an easy start.
The Top 9 Wrike Alternatives For Project Management in 2019 (Free & Paid!)
If you’re in love with Gantt charts, you’ll love GanttPro. You only need a few minutes to become proficient users–it’s that simple to understand. You plan the projects and GanttPro fits them on your timeline automatically. The drag-and-drop timeline is also an amazing feature to quickly reschedule your workflow if too many things overlap.
Source: clickup.com

Social recommendations and mentions

Based on our record, GanttPRO seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

GanttPRO mentions (5)

  • TOP 8 Best Gantt Chart Frameworks for Project Management
    GanttPRO: GanttPRO Official Website. - Source: dev.to / 3 days ago
  • Focusing on the Big Picture. How to Implement Project Portfolio Management in 5 Steps and Reap Incalculable Benefits
    Speaking of tools that help you to implement project portfolio management, despite the complexity of this approach, you don’t have to adopt a large set of applications. There are some solutions such as GanttPRO, for example, that help you both track specific projects and ensure they align with the global goals of your company. - Source: dev.to / over 1 year ago
  • App with a timeline view for planning/product management?
    Ganttpro.com is the best standalone timeline I have found for managing product development that also works on ipad. Source: over 1 year ago
  • Top 10 productivity tools for freelancers
    GanttPro GanttPro is a software that helps freelancers to set goals, milestones, and plan projects. Unlike other kinds of work-management or productivity tools, this one has Gantt charts that show you how all tasks in a project contribute to the end results. The Gantt charts allow you to divide your projects into groups of tasks, subtasks, and milestones. Organize and schedule tasks, set due dates, durations, and... - Source: dev.to / about 2 years ago
  • How Much Does It Cost To a Project Management App
    To finish projects on time, efficient time management is a must. To help managers deal with deadlines, we usually implement a fully functional Gantt chart. To create a reliable and user-friendly UI, choosing the right set of tools is essential. In our work, we usually rely on Webix, a JavaScript UI library developed by the brightest minds of XB Software. Another ace up our sleeve is JavaScript UI libraries by... - Source: dev.to / over 2 years ago

What are some alternatives?

When comparing LiveAgent and GanttPRO, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Instagantt - Instagantt is a powerful and intuitive Gantt chart tool to enable teams to plan, manage and visualize their projects easily. Manage your schedules, tasks, timelines, and workload like a Pro. Try it for free.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gantt - Create beautiful Gantt charts

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Trello - Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.