Software Alternatives & Reviews

LiveAgent VS Trello

Compare LiveAgent VS Trello and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Trello logo Trello

Infinitely flexible. Incredibly easy to use. Great mobile apps. It's free. Trello keeps track of everything, from the big picture to the minute details.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Trello Landing page
    Landing page //
    2023-07-23

Trello

Website
trello.com
$ Details
freemium $12.5 / Monthly (Per user - Business Class)
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Trello features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Trello videos

How to Organize Your Workflow - Trello Review!

More videos:

  • Review - Why I'm LEAVING Trello 😲 | Trello 2019
  • Review - Trello - A Quick Overview

Category Popularity

0-100% (relative to LiveAgent and Trello)
Customer Support
100 100%
0% 0
Project Management
0 0%
100% 100
Help Desk
100 100%
0% 0
Task Management
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Trello.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Trello. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Trello

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Best Call Center Software: The Complete List (2020 Update)
LiveAgent is a call center software built into your help desk. It connects with your VoIP provider, lets you receive calls from your website, allows for unlimited internal calls, and helps you connect with customers via outbound call or a follow-up call.
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
LiveAgent is a simple but powerful helpdesk focusing on live chat, email support, and social media integration. But don’t be fooled by its positioning as a powerful chat tool; it features a comprehensive set of helpdesk tools, including ticket management, reporting, and gamification. LiveChat features are scalable to meet the needs of businesses of any size. The app can...

Trello Reviews

  1. A handy tool for planning

    Trello excels as a task planning tool, and I appreciate its user-friendly interface, especially when using it on a smartphone. Its mobile app is incredibly convenient, allowing me to stay organized and connected on the go. I appreciate how it streamlines collaboration without unnecessary complexities.

  2. Been using it for over 5 years! Super effective!

    Incorporating Trello into my daily workflow has been a game-changer. It is an incredibly intuitive and versatile tool that has significantly boosted my productivity. What I particularly love about Trello is the visual aspect of its interface - the board and card system makes it easy to visualize my tasks and progress. The ability to create different boards for different projects or areas of work helps to keep everything organized and easy to manage. Adding, moving, and categorizing tasks are just a drag-and-drop away, making it straightforward and efficient. The flexibility to customize each card with due dates, labels, checklists, attachments, and even members has been beneficial in tracking the status of various tasks and deadlines.

    he collaborative features are another huge plus. Sharing boards and tasks with colleagues, and being able to comment directly on cards, makes team projects and communication a breeze. On the go, I have found the Trello mobile app to be just as user-friendly and functional as the desktop version, allowing me to stay on top of my tasks no matter where I am. Overall, Trello has proved to be an invaluable tool in managing my daily tasks and enhancing productivity. I highly recommend it to anyone looking to streamline their workflow.

    🏁 Competitors: Asana
  3. A Great Collaboration Tool, But There Are Better Options Out There

    I have been using Trello for a couple of years now and I must say, it's a great tool for organising tasks and collaborating with team members. It's simple to use, has a nice interface, and the mobile apps are great for on-the-go productivity.

    One of the best things about Trello is its flexibility. You can use it for almost any type of project, whether it's a personal to-do list or a complex team project. The ability to create multiple boards and add unlimited cards and lists makes it a great tool for keeping track of everything from the big picture to the minute details.

    However, while Trello is a good tool, I don't think it's the best option out there. For one thing, the free version is quite limited in terms of features and functionality. You'll have to upgrade to a paid plan to get access to things like integrations, power-ups, and more. Additionally, I've found that Trello can be a bit slow at times, especially when you have a lot of boards and cards.

    🏁 Competitors: Asana
    👍 Pros:    Flexible|Easy to use|Mobile app
    👎 Cons:    Expensive|Limited features on free plan|Little slow

Trello vs Pneumatic: Why Manage Everything by Hand if Pneumatic Can Manage It for You
Trello is an easy to use and very engaging agile management tool that works great for small projects but can quickly become unwieldy as the number of projects and tasks in each of them go through the roof: Pneumatic takes the chaos out of the equation and lets you focus on what needs doing now.
The Ultimate List of 20 Best AI Work Management Tools
Strategy-AI Power-Up: Trello with power-up integrates artificial intelligence capabilities to provide visual prioritization, dynamic anticipation, and cross-initiative tagging, allowing teams to forecast project timelines, identify potential bottlenecks, and make proactive adjustments for successful project delivery.
Source: ppm.express
12 Best ClickUp Alternatives for Innovative Management in 2023
Who should use Trello: Trello is a flexible solution suitable for individuals, small teams, and organizations with more than 200 employees featuring a wide bunch of functionalities. Its drag-and-drop functionality makes it very popular among individuals looking for a simple task management software.
Source: ayanza.com
Trello vs Pneumatic: Two Takes on Operations Management and Collaboration
However, as beneficial as it is, Trello may falter as your team grows. Picture this: your organization is scaling up, and with more hands on deck, the number of tasks escalates. Consequently, your Trello boards, once sleek and neat, begin to resemble a dense forest, brimming with cards and the number of boards shoots up too, so it becomes difficult to remember which board...
Breeze vs. Trello - The best Trello alternative is Breeze
How does Breeze compare to Trello? If your team has grown beyond the basic features of Trello, check out Breeze. Breeze has everything Trello does and more, including features for marketing teams, software engineers, and everyone in between.
Source: www.breeze.pm

Social recommendations and mentions

Based on our record, Trello seems to be more popular. It has been mentiond 231 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Trello mentions (231)

  • Top Shared To-Do List Apps for Couples in 2024: Streamline Your Tasks Together
    Trello stands out for its unique board and card system, offering a visual approach to task management that is both flexible and user-friendly. It's not just a shared to-do list app; it's a complete project management tool that can be tailored to any couple's needs. Couples can create boards for different aspects of their lives, like household chores, vacation planning, or even meal planning. - Source: dev.to / 2 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Trello.com — Board-based project management. Unlimited Personal Boards, 10 Team Boards. - Source: dev.to / 3 months ago
  • How I Use Trello as a “Continuous Travel Packing List”
    We recently got back from a big trip, and that reminded me I’ve been meaning to publish a tip on how Trello has saved me a lot of time and hassle around travel – and how to set it up so that it can benefit you as well. I’m a big fan of kanban boards in general but this may have helped me more than any other. - Source: dev.to / 9 months ago
  • Supercharge Your Mobile Dev Skills: 10 Essential Tools for Max Efficiency
    Trello: This tool offers flexible boards for managing tasks and project progress. - Source: dev.to / 4 months ago
  • How We Started Managing BSA Delivery Processes on GitHub
    Trello. Was our tool for managing task boards. Depending on who held the position of Delivery Head of BSA, boards were created by different individuals, sometimes not even within the organization but on personal accounts. This led to the problem that there was no real history of the boards. As a result, for almost every Academy, we had to recall the number of tasks that needed to be completed at each stage. While... - Source: dev.to / 5 months ago
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What are some alternatives?

When comparing LiveAgent and Trello, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Basecamp - A simple and elegant project management system.