Software Alternatives, Accelerators & Startups

LiveAgent VS Ganttic

Compare LiveAgent VS Ganttic and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Ganttic logo Ganttic

Ganttic is a flexible resource management platform for scheduling teams, equipment, vehicles and multiple projects simultaneously. Save time, eliminate double bookings, and increase efficiency.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Ganttic Landing page
    Landing page //
    2021-07-05

With a real-time overview of your organization's resources, projects, and tasks, Ganttic simplifies resource scheduling and management. Visual Gantt charts help you to not only allocate resource quickly, but check in on the progress of your projects. While features such as drag and drop scheduling make it easy to update plans smoothly and on-the-go.

With Ganttic you can make a clear plan of action for your projects and their capacity planning. Plus, built in metrics such as utilization tracking ensures you're getting the best efficiency from your team. Create plans from the POV of resources or projects, switching at anytime for new insights.

All this plus automated reports, unlimited sharing and users, and world-class customer support make Ganttic the perfect planner for your resource planning. For the past 10 years Ganttic has been serving clients from every industry and in every corner of the world. Start with a free trial and see why!

Ganttic

$ Details
freemium $25.0 / Monthly (Pro 20: up to 20 resources, unlimited users)
Platforms
Browser REST API Web Android iOS
Release Date
2010 August

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Ganttic features and specs

  • Drag and drop: Yes
  • Reporting: Yes
  • API: Yes
  • Project Management: Yes
  • Resource Management: Yes
  • Project Tracking: Yes
  • Gantt Timeline: Yes
  • Kanban board: Yes
  • Time Tracking: Yes
  • Time Tracking Reports: yes
  • Free Trial: Yes
  • Workflow Management: Yes
  • Customizable: Yes
  • Share: yes
  • Cloud-based: Yes
  • Google Calendar Sync: Yes
  • SSO Integration: Yes

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Ganttic videos

Ganttic | Resource Planning Software

More videos:

  • Review - Ganttic - List and Single View for Projects
  • Review - Ganttic - Setup Projects

Category Popularity

0-100% (relative to LiveAgent and Ganttic)
Customer Support
100 100%
0% 0
Resource Scheduling
0 0%
100% 100
Help Desk
100 100%
0% 0
Employee Scheduling
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Ganttic.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

Ganttic's answer:

Ganttic is for managers unsatisfied with their one-size-fits-all software, and anyone who is looking for something more customizable, flexible and personalized.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Ganttic

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    ๐Ÿ Competitors: Zendesk, Freshdesk
    ๐Ÿ‘ Pros:    Easy to use|Easy integration|Automation and custom functions
    ๐Ÿ‘Ž Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgentโ€™s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgentโ€™s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Ganttic Reviews

We have no reviews of Ganttic yet.
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What are some alternatives?

When comparing LiveAgent and Ganttic, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Float - The leading resource management software for agencies, studios, and firms. With a simple, drag and drop interface and powerful editing tools, Float saves you time and keeps projects on track.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ResourceGuru - The fast, simple way to schedule people, equipment, and other resources online.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

When I Work - When I Work is an employee scheduling and communication app using the web, mobile apps, text messaging, social media, and email.