LiveAgent
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Zendesk
Intercom
HelpScout
Zoho Desk
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Fingertip
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Front
Jell
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Chili Piper
Workday
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.
Organizations are wasting most of their day communicating and engaging in Teams. Fingertip helps them to lead their work, teams and organizations in a collaborative, accountable and productive way easily, as part of the daily Teams experience.
It makes meetings more efficient, improves decision making, action point follow up, and increases transparency and collaboration. It's the ideal tool for both leaders and teams in small and big organizations.
Fingertip removes the bottlenecks of leading and collaboration. It streamlines your vital work into one single experience reducing the need to switch applications and repetitive tasks.
Uniquely it combines your Teams content and discussion, with the right context and gives you the business direction to get things done together.
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LiveAgent's answer
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
Fingertip's answer:
Fingertip is the first enterprise leadership system that is natively integrated in the M365 system, which is used by hundreds of millions of people globally. Our approach is centered around social decision making, where decisions are the core driver of change and value in companies. Thus leadership with Fingertip revolves around everyone participating in decision making both as an accountable and as a contributor.
Fingertip wants to break the cycle of spreadsheet- and presentation-based leadership, and make leadership a social and transparent process. With Fingertip, everyone is a leader. Fingertip can radically reduce the tools required for everyday knowledge work leadership, while keeping everyone up to pace of the organization's goals and trajectories.
LiveAgent's answer
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
Fingertip's answer:
Fingertip was invented for organizations to spend less time in communication and leadership activities, not more. Thus it streamlines every working day to focus on the most important things for the organization's success, while staying informed of all the other activity in the company. It creates an environment of asynchronous collaboration with radical transparency to reduce the cognitive load of communicating and staying informed with active measures.
LiveAgent's answer
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
Fingertip's answer:
Most of our customers are executive leaders in companies who are pioneering digitalization in their respective fields. Fingertip is mostly used in executive leadership teams to improve communication, transparency, situational awareness and collaboration, helping them get things done together.
LiveAgent's answer
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
Fingertip's answer:
We founded Fingertip in 2011 with a simple goal in mind: Reinvent decision making to help organizations of all sizes make better decisions. 10+ years of experience in digitizing leadership processes of all shapes and sizes: corporate strategy implementation, startup operational leadership practices, social decision making cultural transformation – made us a true pioneer of modern work.
Our first journey was on the Salesforce.com platform, with the idea of bringing decision making and leadership as close to the customer as possible. When work globally went online overnight, helping to solve the leadership challenges of remote work was a natural next step for us. We pivoted our tech stack over to Microsoft Teams which became the winning platform for hybrid work with good collaboration, communication and engagement in the core.
Today Fingertip is the frontrunner of modern hybrid leadership tech. Our platform enables leaders to decide, meet, plan and complete work with speed and transparency. It allows collaboration of unheard proportions anywhere, anytime, providing organizations with the situational awareness they need to create a winning strategy in the fourth industrial revolution.
LiveAgent's answer
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
Fingertip's answer:
Fingertip is built for Microsoft Teams using the Power Platform and seamlessly connects to any M365 environment.
LiveAgent's answer
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
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