Software Alternatives, Accelerators & Startups

LiveAgent VS Databricks

Compare LiveAgent VS Databricks and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Databricks logo Databricks

Databricks provides a Unified Analytics Platform that accelerates innovation by unifying data science, engineering and business.‎What is Apache Spark?
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Databricks Landing page
    Landing page //
    2023-09-14

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Databricks features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Databricks videos

Introduction to Databricks

More videos:

  • Tutorial - Azure Databricks Tutorial | Data transformations at scale
  • Review - Databricks - Data Movement and Query

Category Popularity

0-100% (relative to LiveAgent and Databricks)
Customer Support
100 100%
0% 0
Data Dashboard
0 0%
100% 100
Help Desk
100 100%
0% 0
Database Tools
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Databricks.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using LiveAgent and Databricks. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Databricks

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Databricks Reviews

Jupyter Notebook & 10 Alternatives: Data Notebook Review [2023]
Databricks notebooks are a popular tool for developing code and presenting findings in data science and machine learning. Databricks Notebooks support real-time multilingual coauthoring, automatic versioning, and built-in data visualizations.
Source: lakefs.io
7 best Colab alternatives in 2023
Databricks is a platform built around Apache Spark, an open-source, distributed computing system. The Databricks Community Edition offers a collaborative workspace where users can create Jupyter notebooks. Although it doesn't offer free GPU resources, it's an excellent tool for distributed data processing and big data analytics.
Source: deepnote.com
Top 5 Cloud Data Warehouses in 2023
Jan 11, 2023 The 5 best cloud data warehouse solutions in 2023Google BigQuerySource: https://cloud.google.com/bigqueryBest for:Top features:Pros:Cons:Pricing:SnowflakeBest for:Top features:Pros:Cons:Pricing:Amazon RedshiftSource: https://aws.amazon.com/redshift/Best for:Top features:Pros:Cons:Pricing:FireboltSource: https://www.firebolt.io/Best for:Top...
Top 10 AWS ETL Tools and How to Choose the Best One | Visual Flow
Databricks is a simple, fast, and collaborative analytics platform based on Apache Spark with ETL capabilities. It accelerates innovation by bringing together data science and data science businesses. It is a fully managed open-source version of Apache Spark analytics with optimized connectors to storage platforms for the fastest data access.
Source: visual-flow.com
Top Big Data Tools For 2021
Now Azure Databricks achieves 50 times better performance thanks to a highly optimized version of Spark. Databricks also enables real-time co-authoring and automates versioning. Besides, it features runtimes optimized for machine learning that include many popular libraries, such as PyTorch, TensorFlow, Keras, etc.

Social recommendations and mentions

Based on our record, Databricks seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Databricks mentions (17)

  • dolly-v2-12b
    Dolly-v2-12bis a 12 billion parameter causal language model created by Databricks that is derived from EleutherAI’s Pythia-12b and fine-tuned on a ~15K record instruction corpus generated by Databricks employees and released under a permissive license (CC-BY-SA). Source: about 1 year ago
  • Clickstream data analysis with Databricks and Redpanda
    Global organizations need a way to process the massive amounts of data they produce for real-time decision making. They often utilize event-streaming tools like Redpanda with stream-processing tools like Databricks for this purpose. - Source: dev.to / almost 2 years ago
  • DeWitt Clause, or Can You Benchmark %DATABASE% and Get Away With It
    Databricks, a data lakehouse company founded by the creators of Apache Spark, published a blog post claiming that it set a new data warehousing performance record in 100 TB TPC-DS benchmark. It was also mentioned that Databricks was 2.7x faster and 12x better in terms of price performance compared to Snowflake. - Source: dev.to / about 2 years ago
  • A Quick Start to Databricks on AWS
    Go to Databricks and click the Try Databricks button. Fill in the form and Select AWS as your desired platform afterward. - Source: dev.to / about 2 years ago
  • data science workspace/notebook solution thoughts?
    I am considering Hex, Deepnote, and possibly Databricks. Does anyone have any experience using the first 2 (i have worked with Databricks in the past) and have thoughts they can share? The company isn't doing any fancy data science so far so I mostly want it for deep product analytics which I can turn into reports that are easily shareable across the org. That being said, I do want to get into statistical... Source: about 2 years ago
View more

What are some alternatives?

When comparing LiveAgent and Databricks, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google BigQuery - A fully managed data warehouse for large-scale data analytics.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Jupyter - Project Jupyter exists to develop open-source software, open-standards, and services for interactive computing across dozens of programming languages. Ready to get started? Try it in your browser Install the Notebook.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Looker - Looker makes it easy for analysts to create and curate custom data experiences—so everyone in the business can explore the data that matters to them, in the context that makes it truly meaningful.