Software Alternatives, Accelerators & Startups

LiveAgent VS Bench

Compare LiveAgent VS Bench and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Bench logo Bench

Bench is the online bookkeeping service.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Bench Landing page
    Landing page //
    2023-10-18

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Bench features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Bench videos

The Best Adjustable Bench I've Ever Used...

More videos:

  • Review - Best Bench for the Money - Rep Fitness FB-5000 Review
  • Review - BEST ADJUSTABLE WEIGHT BENCH - Rep Fitness AB5000 Zero Gap / Rogue AB3 Adjustable Weight Bench

Category Popularity

0-100% (relative to LiveAgent and Bench)
Customer Support
100 100%
0% 0
Accounting
0 0%
100% 100
Help Desk
100 100%
0% 0
Bookkeeping
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Bench.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Bench

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Bench Reviews

We have no reviews of Bench yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Bench seems to be more popular. It has been mentiond 9 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Bench mentions (9)

  • Which Accounting Program Should I use for LOTS of Online Sales through Amazon? Xero, Wave, or Quickbooks???
    I used bench.co for my accounting when I ran my amazon business. Source: over 1 year ago
  • What business do you run?
    It's rare we decide to go up against someone that's already established and has all the pieces to begin with. For example, we recently put off venturing into the book-keeping space because Bench has already been crushing it and has hundreds of millions in venture funding behind them; we weren't willing to allocate the required resources to make much of a dent. Source: over 2 years ago
  • Curious how much PPP your neighbor got?
    To prove worker protection expenditures you'll need to provide: Copy of invoices, orders, or purchase orders. Receipts, cancelled checks, or account statements verifying those eligible payments.Feb 21, 2021 Https://bench.co › blog › operations Documents Needed for PPP Loan Forgiveness | Bench Accounting. Source: over 2 years ago
  • Accounting for personal/family expenses
    I've heard of this service (bench.co) for small businesses. They may be able to do it for you and your family? Source: over 2 years ago
  • [Restaurant/Cafe owners] Do you do your book-keeping yourselves or is it a good idea to outsource it?
    Gotcha , so I'm in the process of building an online service which provides book-keeping , something like bench.co but specifically for restaurants and cafes. (and ofc at a better price and additional services / KPIs) . So , do let me know if you're interested . I'll make sure to update you once the essentials are up and running. :). Source: about 3 years ago
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What are some alternatives?

When comparing LiveAgent and Bench, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Leap the Pond - AcctTwo is focused on delivering the future of finance and accounting to our customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Pilot - Focus on your business, knowing that our expert bookkeepers, aided by software superpowers, are taking care of your books.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Xero - Xero is online accounting for your small business.