Software Alternatives, Accelerators & Startups

LiveAgent VS Artifactory

Compare LiveAgent VS Artifactory and see what are their differences

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Artifactory logo Artifactory

The world’s most advanced repository manager.
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

  • Artifactory Landing page
    Landing page //
    2023-10-02

Artifactory

Website
jfrog.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Artifactory features and specs

No features have been listed yet.

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Artifactory videos

Introduction to Artifactory

More videos:

  • Review - [Webinar] Introducing JFrog Mission Control
  • Review - JFrog Mission Control - Accelerate Software Delivery at Global Scale
  • Review - [Webinar] Introduction to Artifactory
  • Review - [Webinar] Introduction to Artifactory

Category Popularity

0-100% (relative to LiveAgent and Artifactory)
Customer Support
100 100%
0% 0
Code Collaboration
0 0%
100% 100
Help Desk
100 100%
0% 0
Git
0 0%
100% 100

Questions and Answers

As answered by people managing LiveAgent and Artifactory.

What makes your product unique?

LiveAgent's answer

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveAgent and Artifactory

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Artifactory Reviews

Repository Management Tools
Artifactory is the enterprise-ready repository manager available today, supporting secure, clustered, High Availability Docker registries. JFrog is a universal artifact repository and distribution platform. A unique DevOps tool, JFrog Artifactory is a universal artifact repository manager that fully supports software packages created by any language or technology. Integrates...
Source: mindmajix.com
Choosing a Binary Repository Manager
JFrog bills Artifactory as the first universal binary repository manager and supports a wide range of package managers, including Maven, npm, Go Registry, NuGet, PyPI, RubyGems, Conan, RPM, Debian, and Helm. It’s been around since before 2009. A complete list of supported package managers can be found here.
What is Artifactory?
Artifactory is a branded term to refer to a repository manager that organizes all of your binary resources. These resources can include remote artifacts, proprietary libraries, and other third-party resources. A repository manager pulls all of these resources into a single location. The word “Artifactory” refers to the JFrog product, the JFrog Artifactory, but there are...

Social recommendations and mentions

Based on our record, Artifactory seems to be more popular. It has been mentiond 20 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

Artifactory mentions (20)

  • Where to store executables shared by a team/project
    I kind of hate it, but Artifactory seems popular at companies: https://jfrog.com/artifactory/. Source: 11 months ago
  • Adding Virtual Environments to Git Repo
    When not providing all dependencies yourself, you might suffer from people deleting the packages you depend on (IMHO a very rare scenario). If it is really that critical (hint: usually it isn't), create a local mirror of Pypi (full or only the packages you need). Devpi, Artifactory, etc. Can do that or you just dump the necessary files into Cloud storage, so you have a backup. Source: about 1 year ago
  • Authenticated Docker Hub image pulls in Kubernetes
    Operate a pull-through cache registry, like Artifactory or the open source reference Docker registry. This will allow you to pull images from Docker Hub less frequently, improving your chances of staying under the anonymous usage limit. - Source: dev.to / about 1 year ago
  • Concretely, how do you trust the experts? That is, how do you a) identify experts relevant to something and b) determine if they have a consensus (and if so, what it is) on a given topic?
    Like suppose for a second that . . . Idk . . . a product team wants our ci workflows to start using Artifactory. Okay great, I don't know Artifactory integration but I'm going to tell them "Sure, I'll get right on that.". Source: over 1 year ago
  • What do I do with large "asset" files?
    If these "assets" have an independent release schedule I would treat them separately (especially if they are externally provided). If they are not built from source then treat them as artefacts, they don't belong in git. You can store the in an artefact repository (like Artifactory of Nexus) or (as u/nekokattt points out) in something like S3. Source: over 1 year ago
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What are some alternatives?

When comparing LiveAgent and Artifactory, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sonatype Nexus Repository - The world's only repository manager with FREE support for popular formats.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Cloudsmith - Cloudsmith is the preferred software platform for securely storing and sharing packages and containers. We have distributed millions of packages for innovative companies around the world.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Git - Git is a free and open source version control system designed to handle everything from small to very large projects with speed and efficiency. It is easy to learn and lightweight with lighting fast performance that outclasses competitors.