Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.
My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.
Based on our record, LibriVox seems to be a lot more popular than Freshdesk. While we know about 228 links to LibriVox, we've tracked only 12 mentions of Freshdesk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
This reminds me that I've always wanted to just record my own versions of audiobook. For years now there's been a site where volunteers are creating free, public domain audiobooks... https://librivox.org/. - Source: Hacker News / 4 months ago
Thank you. Is the Polish collection also a volunteer effort? Link to librivox for others: https://librivox.org/. - Source: Hacker News / 5 months ago
Go to Librivox- plenty of opportunities there and they need people like you. Source: 6 months ago
Check out Librivox you might enjoy doing it. Source: 6 months ago
Just FYI for everyone, Librivox is a project to make free, public-domain audiobooks of out-of-copyright books! Source: 6 months ago
When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago
What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago
Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago
Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago
We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago
Audible - Audible is the world’s largest provider of premium audiobooks and spoken word content.
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
LearnOutLoud.com - LearnOutLoud.com is the web's largest resource for audio & video learning.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Libro.fm - A digital audiobook platform for independent bookstores
LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!