Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant, and brings together all the tools and context your teams need to deliver great customer service.
|Omnichannel||Email, Telephony, Social, Customer Portals, Web forms, Live chat|
|Zia - Artificial Intelligence||With Zia, stay on top of every aspect of your customer service effort.|
|Embeddable Self-service||With the ASAP plugin, embed customer self-service capabilities to your Website and Mobile Apps.|
|Multibrand Help Center||Create a distinct self-service portal for each brand's customers.|
|Knowledge Base||Create a repository of solutions for commonly asked questions.|
|Agent Productivity||Collaborate, communicate, and secure those customer relationships|
|Automations||Ticket Assignment, Workflow, Layouts, SLAs & Escalations.|
|Blueprint||Manage complex cross-functional service processes efficiently.|
|Marketplace and Platform||Use extensions to embed interactive widgets into the Zoho Desk interface.|
|Reports and Dashboards||Use detailed reports and dashboard visualisations to monitor your team's performance.|
|Time Tracking||Keep track of time spent on every ticket and task.|
|Security||Balance between protecting customer data and giving your team enough flexibility|
|Developer Platform||REST API, Widgets, Web and Mobile SDK, Custom Functions.|
|Mobile Apps||With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.|
What I like the most is that it really is very intuitive and easy to use. It helps to control the tracking of every ticket in a easy way. Also one can import its customers without any problem. It has many other tools that can be useful regardless the item which company is using on day to day basis. It can start a live chat with the user and can go straight creating a ticket from this internment. Ticket tracking and escalation matrix enables company to track and manages customer complaints on time.
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy. Zoho has an excellent suite of products and this one is no exception! Easy to use (the basics at least). And, it's very inexpensive.
Previous to using Zoho, we were managing all our CS in our email inbox. We used Zoho Desk when starting out when we needed a way to manage customer support outside of email. Zoho Desk is a basic customer support software - great that there is a free version for starting out.
Based on our record, Zoho Desk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on Reddit, HackerNews and some other platforms. They can help you identify which product is more popular and what people think of it.
Desk — Customer Support management with 3 agents and private knowledge base, email tickets. Integrates with Assist for 1 remote technician & 5 unattended computers. - Source: dev.to / over 1 year ago
emX - EMX Royalty has a track record of success in exploration discovery, royalty generation, and strategic investments on 5 continents.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Simple - Simple is reinventing personal banking with modern online and mobile experiences, no surprise fees...
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Kuber - Well diversified portfolios of Enterprise Investments Scheme(EIS), SEIS or BPR investments, robust investment governance and consolidated reporting.
LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 14-day trial today.