Leanbe.ai Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Leanbe.ai mentions (7)

• Not once posted about our tool and got your advice. We are implementing them

  A lot of times here in this subreddit we talked about Beupify and finally me, with the team worked on your feedback and we would have absolutely different and new website just in 2 weeks. I am here to ask you again for feedback as there is left not that much time so we can implement other suggestions as well. For the ones who are not familiar with the tool, I would love to mention that it was only a tool to... Source: about 3 years ago

• First meeting with the investors. What should I have to have in my mind?

  If it's not against the tools of the subreddit - you can check the website and give me some advice if possible. Source: about 3 years ago

• My simple tactic! How we got 2.5K users in 7 months for our SaaS

  Guys, you were writing me about the startup - here is it https://beupify.com/. Source: about 3 years ago

• 7 months - 2.5K B2B customers!

  You can check out the tool, and ping me if you have any questions! Source: about 3 years ago

• Thank you all for your dedicated feedback and support. We got our first 2000 customer

  Here are some tips that helped us to scale our business. P.S The tool is Beupify which is an all-in-one solution for the release notes :). Source: about 3 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 6 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago