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KrispCall VS Dialpad

Compare KrispCall VS Dialpad and see what are their differences

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KrispCall logo KrispCall

AI Powered Phone App For Modern Businesses

Dialpad logo Dialpad

Switch is a cloud-based phone system built for Google Apps users.
  • KrispCall Revolutionize your business with KrispCall’s AI-driven phone system. Empower teams, streamline workflows, and boost efficiency.
    Revolutionize your business with KrispCall’s AI-driven phone system. Empower teams, streamline workflows, and boost efficiency. //
    2024-10-04
  • KrispCall 2. Integrate KrispCall with your CRM and business tools to optimize productivity. Keep everything connected and organized. // 2024-10-04
    2. Integrate KrispCall with your CRM and business tools to optimize productivity. Keep everything connected and organized. // 2024-10-04 //
    2024-10-04
  • KrispCall Access Local, International & Toll-Free Numbers from 100+ countries. Stay connected with clients worldwide—no matter where you are.
    Access Local, International & Toll-Free Numbers from 100+ countries. Stay connected with clients worldwide—no matter where you are. //
    2024-10-04
  • KrispCall Keep all your communication channels organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single, user-friendly dashboard.
    Keep all your communication channels organized and accessible with the Callbox, which consolidates calls, SMS, voicemails, and recordings into a single, user-friendly dashboard. //
    2024-10-04
  • KrispCall Improve team performance with real-time call coaching, including listening, whispering, and barging, to guide and support your team during calls.
    Improve team performance with real-time call coaching, including listening, whispering, and barging, to guide and support your team during calls. //
    2024-10-04
  • KrispCall Increase your sales efficiency with our Power Dialer, enabling you to make more calls quickly and effectively, driving better results.
    Increase your sales efficiency with our Power Dialer, enabling you to make more calls quickly and effectively, driving better results. //
    2024-10-04

KrispCall is an AI-powered phone app designed for modern businesses, offering a comprehensive suite of features within a single platform. By integrating effortlessly with your CRM, KrispCall delivers a complete business phone solution that enhances your global operations. With access to phone numbers in over 100 countries, you can maintain a consistent and professional image wherever you do business.

KrispCall empowers sales teams with its Power Dialer, enabling efficient lead connections, while Call Coaching allows managers to provide real-time guidance, optimizing every interaction for success. The Bulk SMS feature amplifies your outreach efforts, driving targeted campaigns that boost engagement and impact.

As KrispCall evolves, its AI-driven capabilities will continue to enhance your operations, with features like automated call transcription and intelligent response suggestions fully integrated into your business phone system. By consolidating these essential tools into one powerful platform, KrispCall eliminates the need for multiple solutions, allowing your business to thrive and focus on what truly matters—your customers and your growth.

  • Dialpad Landing page
    Landing page //
    2023-05-12

KrispCall

Website
krispcall.com
Pricing URL
Official KrispCall Pricing
$ Details
paid $15.0 / Monthly
Platforms
Windows Android iOS Web Browser Google Chrome Mac OSX
Release Date
2022 March
Startup details
Country
Singapore
State
Singapore
City
531A Upper Cross Street #04-95 Hong Lim Complex
Founder(s)
Dinesh Silwal, Dr. Rajendra Dangol
Employees
100 - 249
Edit details

Dialpad

Website
dialpad.com
Pricing URL
Official Dialpad Pricing
$ Details
-
Platforms
-
Release Date
2011 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Alex Cornell
Employees
500 - 999
Edit details

KrispCall features and specs

  • Unified Callbox
  • Call Monitoring
  • Shared Number
  • Global Calling
  • Call Forward
  • Call Recording
  • Call Analytics and Reporting
  • Call Transfer
  • Call Conferencing
  • Telephony
  • Call Recording
  • Toll-Free Numbers (Voice, SMS &MS)
  • Local Number (SMS & Voice)
  • Mobile Numbers (Voice, SMS & MMS)
  • National Number (Voice)
  • Click to Call
  • Power Dailer

Dialpad features and specs

  • Unified Communications
    Dialpad offers a comprehensive suite of communication tools, including voice calls, video conferencing, messaging, and contact center solutions, all in one platform, enabling streamlined business communications.
  • AI-Powered Features
    The platform includes AI-driven features such as real-time transcription, voice recognition, and sentiment analysis, which can enhance productivity and provide valuable insights.
  • Mobile and Desktop Compatibility
    Dialpad is accessible on multiple devices, including desktop, mobile, and web applications, allowing flexibility and ease of use for remote and mobile workers.
  • Integration Capabilities
    Dialpad integrates with a wide range of third-party applications, including Google Workspace, Microsoft 365, and CRM systems, facilitating seamless workflow management.
  • Scalability
    Dialpad can scale with your business, offering solutions suitable for small businesses as well as large enterprises, allowing for growth without needing to switch platforms.

Possible disadvantages of Dialpad

  • Cost
    While Dialpad offers a robust set of features, its pricing may be higher compared to other VoIP solutions, which might be a concern for small businesses with limited budgets.
  • Learning Curve
    The wide range of features can present a learning curve for new users, requiring some time and training to fully utilize the platform’s capabilities.
  • Voice Quality
    Some users have reported occasional issues with call quality and reliability, which can be a concern for businesses that rely heavily on flawless voice communication.
  • Customer Support
    While Dialpad offers customer support, some users have experienced delays and difficulties in resolving issues quickly, which can affect business operations.
  • Advanced Features Cost Extra
    Certain advanced features and integrations may require additional fees, making the total cost higher if you need those functionalities.

Analysis of Dialpad

Overall verdict

  • Dialpad is generally considered a good option for businesses looking for a reliable and scalable communication solution. Its strong feature set and ease of use make it a compelling choice for companies of different sizes and industries.

Why this product is good

  • Dialpad is a cloud-based communication platform that offers voice, video, and messaging services. It's known for its user-friendly interface, flexibility, and seamless integration with other productivity tools such as Google Workspace, Microsoft 365, and CRM systems. Dialpad also leverages AI technology to provide real-time transcription and call analytics, which can be valuable for businesses seeking to enhance their communication processes.

Recommended for

  • Small to medium-sized businesses in need of a comprehensive communication platform
  • Teams that rely heavily on remote work and need effective collaboration tools
  • Organizations seeking to integrate their communication tools with existing software ecosystems
  • Businesses that require advanced call analytics and transcription services

KrispCall videos

+ Add

How to signup to KrispCall

More videos:

  • Tutorial - How to get a virtual phone number from KrispCall?

Dialpad videos

+ Add

5 Killer Cloud Phone System Features of Dialpad | Cloud Based Phone System PABX

More videos:

  • Review - Test Drive Dialpad Today!
  • Review - Dialpad: 5 Fast Facts

Category Popularity

0-100% (relative to KrispCall and Dialpad)

KrispCall

Dialpad

Communication
18 18%
Communication
82% 82
VoIP
27 27%
VoIP
73% 73
Enterprise Communication
20 20%
Enterprise Communication
80% 80
Telecommunications
100 100%
Telecommunications
0% 0

User comments

Share your experience with using KrispCall and Dialpad. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KrispCall and Dialpad

KrispCall Reviews

  1. kabir koirala
    · CEO at acdtech ·
    An amazing phone system for small buisnesses

    I am running a small business and someone suggested us the AI cloud telephony system which is krispcall. At first, we tried it for the first month, and then after i am using it till now. Its been 2 years and there is no delay in customer service.

    🏁 Competitors: CloudTalk
  2. Chroman
    · PM at Teleworm Pvt. Ltd ·
    Worth every penny

    I'm a small BPO business owner and I found KrispCall really easy to use. It's saved me a ton of time and it has helped me get in contact with potential customers. It's been worth every penny.

    🏁 Competitors: SnapCall, Dialpad
    👍 Pros:    Secure and easy to use|Best customer support|Great user experience
  3. magoget james
    · CSD at lurenwu Pvt Ltd ·
    Glad I found Krispcall.

    "I'm glad I found KrispCall!" We've been using them for a few months and are quite pleased with our decision to switch.

    🏁 Competitors: RingCentral, Dialpad
    👍 Pros:    Unified callbox|Ivr|Intelligent call routing|Contact tagging
    👎 Cons:    Limited integrations|Ring strategy

Dialpad Reviews

Top 10 Webex alternatives in 2024
Dialpad is an AI-powered platform known for offering abilities similar to or exceeding those of Webex. It allows business teams to communicate internally and with customers through multiple channels like video, voice, messaging, etc., through a single application. It has a mobile app, so it is more appropriate for organizations with a distributed workforce.
Source: www.rocket.chat
The 19 Best Call Center Software (& Features You Need) in 2022
Dialpad also integrates with popular CX tools, like HubSpot, Salesforce, and Zendesk, tying them all together into a single pane of glass. Setting up a new contact center with Dialpad takes just a few minutes. You can also add and remove agents, manage phone numbers more quickly and easily, right from your Dialpad account. This allows your business to scale easily with DialPad.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Dialpad is a unified communications platform that connects your teams through voice, video, messages, and online meetings. It provides advanced features to streamline your business communications and improve productivity.
Source: aircall.io
Top 10 VoIP providers in 2022
Dialpad is a cloud-based communications platform driven by artificial intelligence and developed entirely on the Google Cloud Platform. Dialpad Talk is a corporate phone solution that offers unrivaled flexibility, mobility and security. Dialpad Talk is available in three service options, each with a different fee structure, depending on the services provided. All plans...
Source: voip.review
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
As we mentioned earlier, Dialpad’s Real-time Assist cards can pop up automatically on agents’ screens with tailored notes on tricky questions. But that’s not all it can do. Dialpad’s AI can transcribe calls—also in real time, with a high level of accuracy.
Source: www.dialpad.com

What are some alternatives?

When comparing KrispCall and Dialpad, you can also consider the following products

CallHippo - Easy to use Phone System with World-Class Support

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Callmama - Get cheap international calling, international virtual number, Call Mama Gives an added advantage to send message and make calls to non-user of Callmama App.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

OpenPhone - Simplest way to own a business phone number

Nextiva - Business VoIP, cloud phone systems trusted by more than 150,000 companies. Powered by the leading cloud PBX VoIP platform, Nextiva is rated the best business VoIP service provider.

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