Software Alternatives, Accelerators & Startups

KorticalChat VS Zendesk

Compare KorticalChat VS Zendesk and see what are their differences

KorticalChat logo KorticalChat

KorticalChat transforms websites, helpdesks, and knowledge bases with a custom ChatGPT chatbot, offering precise document retrieval and streamlined FAQ automation.

Zendesk logo Zendesk

Zendesk is a beautiful, lightweight help-desk solution.
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  • KorticalChat Landing page
    Landing page //
    2023-10-02

Whether a knowledge base is crawling your website or your documents, the ability to understand what information the user is looking for and retrieving the right sections of the right documents is key to providing accurate insightful information and reducing hallucination.

Recognising the limitations of widely available tools, KorticalChat has developed a full customised document vectorization, storage and retrieval pipeline. This refined approach ensures more accurate and insightful responses, setting a new standard for precision in the chatbot landscape.

KorticalChat stands out with its advanced ChatGPT integration, offering precise document retrieval and streamlined FAQ automation. Tailored for SMEs and enterprises, it reduces reliance on live support, ensuring instant, reliable answers with easy-to-reference links.

  • Zendesk Landing page
    Landing page //
    2024-05-06

KorticalChat

$ Details
paid Free Trial £50.0 / Monthly ("Standard", "5,000 message credits/month")
Release Date
2023 March

KorticalChat videos

KorticalChat - Build your custom chatGPT chatbot in minutes

Zendesk videos

Zendesk Overview Demo

More videos:

  • Review - Introduction to Zendesk Support (for beginners)
  • Review - Zendesk Review
  • Review - ZenDesk vs FreshDesk - Which One Is Better?
  • Review - Zendesk Review: Customer Service Made Easier
  • Review - Zendesk Review
  • Review - Ultimate Zendesk Review 2024 | What Does It Do? [1/10]

Category Popularity

0-100% (relative to KorticalChat and Zendesk)
AI
100 100%
0% 0
Customer Support
1 1%
99% 99
Chatbots
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing KorticalChat and Zendesk.

What makes your product unique?

KorticalChat's answer

Whether a knowledge base is crawling your website or your documents, the ability to understand what information the user is looking for and retrieving the right sections of the right documents is key to providing accurate insightful information and reducing hallucination. Recognising the limitations of widely available tools, KorticalChat has developed a full customised document vectorization, storage and retrieval pipeline. This refined approach ensures more accurate and insightful responses, setting a new standard for precision in the chatbot landscape.

Who are some of the biggest customers of your product?

KorticalChat's answer

-HS2 -The EDT Ldn

How would you describe your primary audience?

KorticalChat's answer

SMEs and enterprises with extensive knowledge bases looking for a conversational AI chatbot for FAQ automation, document retrieval, and helpdesk support. They aim to reduce live support, valuing instant, reliable answers with referable links.

Why should a person choose your product over its competitors?

KorticalChat's answer

KorticalChat stands out with its advanced ChatGPT integration, offering precise document retrieval and streamlined FAQ automation. Tailored for SMEs and enterprises, it reduces reliance on live support, ensuring instant, reliable answers with easy-to-reference links.

What's the story behind your product?

KorticalChat's answer

Recognising ChatGPT’s limitations — hallucinations, inadequate tool integration, outdated information (as of Sept 2021), and lack of process adherence — KorticalChat was developed to leverage ChatGPT’s excellent conversational abilities, offering an advanced AI chatbot for knowledge base and helpdesk support. KorticalChat is enhanced for FAQ automation and precise document retrieval, offering a refined and reliable tool for businesses seeking to transform their customer support through intelligent automation.

User comments

Share your experience with using KorticalChat and Zendesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KorticalChat and Zendesk

KorticalChat Reviews

We have no reviews of KorticalChat yet.
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Zendesk Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Zendesk is a robust customer support software suitable for enterprise companies. It is a customer service and engagement platform that provides various tools and software solutions to help businesses manage customer support, interactions, and relationships.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Zendesk is a great customer satisfaction software for enterprise, but there could be better options for small businesses. If you have a small business or want something a bit more personal, then our breakdown of the best Zendesk alternatives can help you find the right software for you.
9 Best ManyChat Alternatives & Competitors in 2024
Zendesk is the second-largest live chat technology company by market share. This ManyChat competitor offers one of the most diverse ranges of features and one of the largest selections of languages to choose from. It also provides integrations with Salesforce and Microsoft Teams for easier connectivity between software if your company is already using these systems.
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Companies choose Zendesk over Freshdesk because Zendesk is a trusted solution and an authority in customer service software. Our software is CX-centered and we understand what it takes to deliver an exceptional and personalized customer experience. Our Zendesk vs. Freshdesk page provides deeper information about how they compare.
Source: www.zendesk.com
Best 25 Software Documentation Tools 2023
Zendesk is a cloud-based knowledge management and self-service help center software that allows teams to create, organize, and share documentation and knowledge base articles for customer support.
Source: www.uphint.com

Social recommendations and mentions

Based on our record, Zendesk seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

KorticalChat mentions (0)

We have not tracked any mentions of KorticalChat yet. Tracking of KorticalChat recommendations started around Oct 2023.

Zendesk mentions (7)

  • The Ultimate Guide to Building Internal Tools in 2024
    Popular solutions ****include Zendesk and Help Scout. - Source: dev.to / 7 months ago
  • is this scam
    That's not a reddit a url. zendesk.com is the url, whatever the hell that is. Source: over 1 year ago
  • [HELP] Can't log in to upload SSL due to expired SSL
    Had my new SSL delivered at around the same time as my old one expired and now I can't log in due to it having expired. Is there an alternative URL I can get to, to log in? I've tried zendesk.com and hoped for a backend route through there but no cigar. Source: over 1 year ago
  • Special trick to get support for battery replacement ?
    Seven hours later and I have still not received a new email from "BOOXHelp help@boox.com via zendesk.com" (or other boox/onyx email). The last human-generated email I got from there was two days ago (Wed, Aug 31, 3:15 PM). Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
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What are some alternatives?

When comparing KorticalChat and Zendesk, you can also consider the following products

My AskAI - Save your customers, users and followers hours searching and reading, with instant answers, on all your content. Add your documents, website or content and create your own ChatGPT, in <2 mins.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SiteGPT - ChatGPT for every website.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Chatbase - Build a ChatGPT-like chatbot from your knowledge base.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!