Whether a knowledge base is crawling your website or your documents, the ability to understand what information the user is looking for and retrieving the right sections of the right documents is key to providing accurate insightful information and reducing hallucination.
Recognising the limitations of widely available tools, KorticalChat has developed a full customised document vectorization, storage and retrieval pipeline. This refined approach ensures more accurate and insightful responses, setting a new standard for precision in the chatbot landscape.
KorticalChat stands out with its advanced ChatGPT integration, offering precise document retrieval and streamlined FAQ automation. Tailored for SMEs and enterprises, it reduces reliance on live support, ensuring instant, reliable answers with easy-to-reference links.
LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.
LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.
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KorticalChat's answer
Whether a knowledge base is crawling your website or your documents, the ability to understand what information the user is looking for and retrieving the right sections of the right documents is key to providing accurate insightful information and reducing hallucination. Recognising the limitations of widely available tools, KorticalChat has developed a full customised document vectorization, storage and retrieval pipeline. This refined approach ensures more accurate and insightful responses, setting a new standard for precision in the chatbot landscape.
LiveAgent's answer:
LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.
KorticalChat's answer
KorticalChat stands out with its advanced ChatGPT integration, offering precise document retrieval and streamlined FAQ automation. Tailored for SMEs and enterprises, it reduces reliance on live support, ensuring instant, reliable answers with easy-to-reference links.
LiveAgent's answer:
LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.
KorticalChat's answer
SMEs and enterprises with extensive knowledge bases looking for a conversational AI chatbot for FAQ automation, document retrieval, and helpdesk support. They aim to reduce live support, valuing instant, reliable answers with referable links.
LiveAgent's answer:
Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.
KorticalChat's answer
Recognising ChatGPT’s limitations — hallucinations, inadequate tool integration, outdated information (as of Sept 2021), and lack of process adherence — KorticalChat was developed to leverage ChatGPT’s excellent conversational abilities, offering an advanced AI chatbot for knowledge base and helpdesk support. KorticalChat is enhanced for FAQ automation and precise document retrieval, offering a refined and reliable tool for businesses seeking to transform their customer support through intelligent automation.
LiveAgent's answer:
Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.
LiveAgent's answer:
As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.
KorticalChat's answer
-HS2 -The EDT Ldn
LiveAgent's answer:
Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.
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