Software Alternatives, Accelerators & Startups

KnowledgeBase VS SetMe

Compare KnowledgeBase VS SetMe and see what are their differences

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.

SetMe logo SetMe

Remote support software that just works. Securely access attended or unattended computers from anywhere.
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  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center
  • SetMe SetMe Unattended Dashboard
    SetMe Unattended Dashboard //
    2025-05-01
  • SetMe SetMe Remote Desktop Window
    SetMe Remote Desktop Window //
    2025-05-01
  • SetMe SetMe Start New Remote Support Session
    SetMe Start New Remote Support Session //
    2025-05-01
  • SetMe SetMe Expert Console
    SetMe Expert Console //
    2025-05-01

KnowledgeBase

$ Details
paid Free Trial $59 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

SetMe

Website
setme.net
$ Details
paid Free Trial $33 / Monthly (Solo: 200 unattended devices; Pro ($41/month): unlimited)
Platforms
Windows MacOS
Release Date
-

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

SetMe features and specs

  • Multi-session handling
    Access and control an unlimited number of remote computers simultaneously
  • Unattended access
    Access unattended Windows or Mac computers and keep your own devices at hand when working from another location
  • Admin privileges
    Enable admin mode to install software, switch OS users, and control UAC prompts
  • Restart and auto-reconnect
    Restart the remote computer in either normal or safe mode and automatically reconnect
  • Drag-and-drop file transfer
    Drag-and-drop objects between the connected computers regardless of the operating system
  • Multi-window control
    Manage and switch between all of the connected computers at the same time
  • Text chat
    Communicate with the remote user via text chat directly in the Expert console or remote desktop window

Analysis of KnowledgeBase

Overall verdict

  • Yes, KnowledgeBase (knowledgebase.com) is generally considered a good platform for accessing information and learning materials.

Why this product is good

  • KnowledgeBase is well-regarded for its comprehensive resources, user-friendly interface, and reliable content updates. It provides extensive coverage on a variety of topics, making it a valuable resource for users seeking detailed information.

Recommended for

  • students and researchers looking for credible sources
  • professionals seeking to expand their knowledge base
  • individuals who enjoy self-paced learning and discovering new topics

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

SetMe videos

SetMe Might Be The Best Remote Support App Out There - Here's Why

More videos:

  • Review - SetMe: Remote App that Made Me Everyone’s Tech Support Hero

Category Popularity

0-100% (relative to KnowledgeBase and SetMe)
Knowledge Base
100 100%
0% 0
Customer Support
79 79%
21% 21
Support
0 0%
100% 100
Productivity
100 100%
0% 0

Questions & Answers

As answered by people managing KnowledgeBase and SetMe.

What makes your product unique?

SetMe's answer:

SetMe stands out as the most technologically advanced and reliable remote desktop solution that allows you to connect to any remote computer in seconds and experience the lowest possible latency when controlling remote machines, even in poor network conditions.

How would you describe the primary audience of your product?

SetMe's answer:

IT professionals and remote workers from businesses of all sizes, across various industries.

Which are the primary technologies used for building your product?

SetMe's answer:

SetMe was built using the Web Real-Time Communication (WebRTC) technology to establish low-latency connections that are end-to-end encrypted using the Datagram Transport Layer Security (DTLS) protocol.

Why should a person choose your product over its competitors?

SetMe's answer:

  • Easy setup, fast connection
  • Minimal latency
  • Clean interface, no clutter
  • Enterprise-grade security
  • Unlimited unattended access
  • Unlimited attended support
  • Intuitive drag-and-drop and copy-paste data transfer with no file size limits

User comments

Share your experience with using KnowledgeBase and SetMe. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase and SetMe

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

SetMe Reviews

We have no reviews of SetMe yet.
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What are some alternatives?

When comparing KnowledgeBase and SetMe, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

AnyDesk - AnyDesk is the world's most comfortable remote desktop application. Access all your programs, documents and files from anywhere, without having to entrust your data to a cloud service.

Nuclino - Nuclino works like a collective brain, helping teams bring all their knowledge, docs, and projects together in one place. It's a modern, simple, and blazingly fast way to collaborate.

Splashtop Remote Support - Remotely support your clients’ computers and provide them with remote access