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Klient VS ICTCRM

Compare Klient VS ICTCRM and see what are their differences

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Klient logo Klient

Klient is the Salesforce-native PSA — project management, resourcing, time tracking, and billing built right inside Salesforce, now with 9 AI agents. Rated 4.96/5 on the Salesforce AppExchange (73 reviews) and 4.5/5 on G2 (83 reviews). $39/user/month

ICTCRM logo ICTCRM

ICTCRM is the modern Customer Relationship Management (CRM) software system for running any type of Business. It bundles Unified Communications. It features complete business process automation and integration of communication technologies.
  • Klient Full life cycle of your projects
    Full life cycle of your projects //
    2026-01-05
  • Klient Project Management
    Project Management //
    2026-01-05
  • Klient Resource Management
    Resource Management //
    2026-01-05
  • Klient Klient PSA features
    Klient PSA features //
    2026-01-05

Klient PSA is a comprehensive Professional Services Automation (PSA) solution built 100% natively on Salesforce. Primarily designed for consulting firms and SaaS businesses, it helps teams structure their work, optimize resource utilization, improve collaboration, and accelerate revenue, all from a single source of truth. Key capabilities include: * Project Management: Deliver projects on time and on budget with customizable templates, Kanban boards, Gantt charts, and task grids. * Resource Planning: Allocate resources based on skills, availability, and priority. Maximizing team productivity. * Time & Expense Tracking: Enable your team to easily log time and expenses while ensuring accurate billing and forecasting. * Billing & Financials: Automate pre-invoicing, invoice generation, and revenue recognition to accelerate cash flow. * Customer Collaboration: Keep customers engaged and aligned with real-time updates, shared documents, and approval workflows through the customer portal. *AI Agents: Humans lead. Agents deliver the scope, the brief, and the hours. *MCP: Connect your AI to Klient PSA - safely.

Built by consultants, for consultants, Klient PSA centralizes every step of the project lifecycle: estimation, planning, delivery, time tracking, billing, and reporting. It enables operations teams to shift from disconnected tools and manual processes to a single, cohesive platform, designed to grow with your business. Trusted by Salesforce partners, fast-scaling SaaS firms, and global consultancies, Klient PSA is more than software, it’s a modern operational backbone designed to help your team deliver value, every time.

  • ICTCRM Landing page
    Landing page //
    2023-10-19

Klient

Website
klient.com
Pricing URL
Official Klient Pricing
$ Details
paid Free Trial $15 / Monthly (Per user, paid annually)
Platforms
Salesforce
Release Date
2015 January
Startup details
Country
Canada
State
Quebec
City
Laval
Founder(s)
Yanick Abraham
Employees
20 - 49
Edit details

ICTCRM

Website
ictcrm.com
Pricing URL
Official ICTCRM Pricing
$ Details
Platforms
-
Release Date
-
Edit details

Klient features and specs

  • Project Management
    Manage complex projects with confidence using Klient PSA, a 100% Salesforce™ native Professional Services Automation (PSA) platform. Keep your projects on track and deliver exceptional results for your customers.
  • Resource Management
    Optimize your resources, streamline scheduling, and ensure efficient project delivery with Klient’s resource management tools.
  • Time Tracking
    Boost your productivity, stay on top of tasks, track time effortlessly, and be the hero with Klient’s task and time management tools.
  • Customer collaboration
    Exceed client expectations, boost engagement, and elevate service quality with Klient’s customer collaboration tools.
  • Billing and Financials
    Close your months faster, prevent revenue leakage, and increase your cash flow with Klient’s foolproof Billing and Financial tools.
  • Estimate and Forecast
    Streamline your sales cycle, enhance project planning, and improve collaboration with Klient’s Estimate & Forecast tools.

ICTCRM features and specs

  • Comprehensive Features
    ICTCRM offers a wide range of features including sales automation, customer service tools, and marketing capabilities, making it a versatile platform for managing customer relationships.
  • User-Friendly Interface
    The system boasts an intuitive and easy-to-navigate interface, which helps users quickly adapt to the system and reduces training time.
  • Scalability
    ICTCRM is designed to grow with your business, offering customization options and scalability to fit the changing needs of small to large enterprises.
  • Integration Capabilities
    The CRM can integrate with other popular business applications, enhancing data sharing and improving overall business workflows.

Possible disadvantages of ICTCRM

  • Cost Considerations
    Pricing may be a concern for small businesses or startups with limited budgets, as the cost can increase with the addition of more advanced features or users.
  • Initial Setup Complexity
    The initial setup and configuration might be somewhat complex, potentially requiring specialized knowledge or support to fully implement the system efficiently.
  • Limited Offline Access
    ICTCRM primarily functions online, which could be a limitation in areas with unreliable internet access or for users who need constant access while offline.
  • Learning Curve
    Despite its user-friendly interface, some users may experience a learning curve in mastering all features due to the platform's comprehensive nature.

Analysis of Klient

Overall verdict

  • Klient (now part of Certinia, formerly known as Klient PSA) is a solid professional services automation solution built natively on the Salesforce platform, offering strong project management, resource planning, and billing capabilities for services organizations.

Why this product is good

  • Native Salesforce integration allows seamless data flow between CRM and project delivery teams
  • Comprehensive PSA features including project management, time tracking, resource management, and billing in one platform
  • Strong reporting and analytics leveraging Salesforce's reporting engine
  • Automation of professional services workflows reduces manual administrative work
  • Scalable for growing services organizations with complex project needs
  • Backed by Certinia (formerly FinancialForce), providing continued investment and support

Recommended for

  • Salesforce-centric organizations looking for integrated PSA tools
  • Professional services firms managing complex, multi-phase projects
  • Companies needing unified resource management and billing tied to CRM data
  • Mid-market to enterprise businesses with dedicated services delivery teams
  • Organizations seeking to improve project profitability visibility and forecasting

Klient videos

+ Add

Connect Your AI to Klient PSA with MCP

More videos:

  • Demo - Product update webinar
  • Demo - Klient PSA 90 sec overview

ICTCRM videos

No ICTCRM videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Klient and ICTCRM)

Klient

ICTCRM

Project Management
100 100%
Project Management
0% 0
CRM
0 0%
CRM
100% 100
Tool
100 100%
Tool
0% 0
Business & Commerce
0 0%
Business & Commerce
100% 100

Questions & Answers

As answered by people managing Klient and ICTCRM.

Which are the primary technologies used for building your product?

Klient's answer

Klient PSA is 100% Salesforce Native

User comments

Share your experience with using Klient and ICTCRM. For example, how are they different and which one is better?
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What are some alternatives?

When comparing Klient and ICTCRM, you can also consider the following products

Service Provider Pro - Client Portal Software. Productize your services and turn your agency into a profitable and scalable system.

TLDCRM - Total Lead Domination - An easy to use and affordable SaaS Platform for Insurance Agencies & Call Centers.

Function Point - Function Point is project management software tailored to the unique and specific demands of creative professionals.

Kpi.com - All-in-one software for best-in-class companies

Cloud Coach - PSA - Cloud Coach provides PSA software to help increase the efficiency of how projects are planned, budgeted, created, scheduled and implemented.

Composity - Composity is software solution for more efficient business! CRM, Inventory, POS, Invoicing, Financials and Accounting, Sales and Purchase modules, Document management, Website and eCommerce

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