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Kissflow VS SympoQ

Compare Kissflow VS SympoQ and see what are their differences

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Kissflow logo Kissflow

Kissflow is a workflow tool & business process workflow management software to automate your workflow process. Rated #1 cloud workflow software in Google Apps Marketplace.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • Kissflow Landing page
    Landing page //
    2023-08-28
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

Kissflow

Website
kissflow.com
Pricing URL
Official Kissflow Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

Kissflow features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

Kissflow videos

+ Add

Getting Started and Review of Kissflow - Automating Your Business Processes

More videos:

  • Review - Kissflow Product Spotlight
  • Demo - KiSSFLOW Demo

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Kissflow and SympoQ)

Kissflow

SympoQ

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Workflow Automation
100 100%
Workflow Automation
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing Kissflow and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using Kissflow and SympoQ. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kissflow and SympoQ

Kissflow Reviews

Top 9 Procurement Tools for SMBs (2024)
Do you want to have control over the procure-to-pay process but with sufficient flexibility? Kissflow lets you have that with its simple and customizable solution. For purchase requisitions, it offers fluid forms so that you can collect, approve and track the purchase requests.
Source: geekflare.com
Top 9 MuleSoft Alternatives & Competitors in 2024
Kissflow, one of the best MuleSoft competitors, is a powerful IT process automation tool that empowers your team to streamline IT operations, enhance efficiency, and drive innovation within your organization. Automating workflows, simplifying task management, and providing valuable insights enable your team to focus on essential tasks and improve productivity.
Source: www.zluri.com
10 Best Procurement Management Software Tools in 2023
Kissflow prides itself on being both simple and customizable. Use this platform to track purchase requests, automatically generate purchase orders, and approve invoices on the go in the mobile app.
Source: clickup.com
Top Workflow Management Systems on the Market
In terms of workflow management, Kissflow ticks all the boxes and offers agile management as a bonus. The only downside is that Kissflow deliberately aims for a bit of a “walled-garden” experience with regard to users: there is no support for guest users or external user interaction as of the time of this writing.
Source: www.pneumatic.app
7 Best Business Process Management Tools (2023)
KissFlow is a (BPM) business process management tool that helps companies in streamlining their workflow. KissFlow provides the necessary tools for companies to manage their business processes and get rid of the need for manual tasks.
Source: theecmconsultant.com

SympoQ Reviews

We have no reviews of SympoQ yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Kissflow seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Kissflow mentions (1)

  • Bugs‌ ‌found‌ ‌in‌ Kissflow SaaS. Bug‌ ‌Crawl‌
    Kissflow is a well-rounded tool that bridges workflow & business process management in a single operating environment. This platform takes out the pain of work tracking by introducing tools and functions that simplify much of the work through automation. Source: about 3 years ago

SympoQ mentions (0)

We have not tracked any mentions of SympoQ yet. Tracking of SympoQ recommendations started around Mar 2021.

What are some alternatives?

When comparing Kissflow and SympoQ, you can also consider the following products

Pipefy - Pipefy is a process management software that empowers anyone to create and automate efficient workflows on their own without code.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Process Street - Create beautiful rich process documents in a simple to follow checklist format. Fast, free and incredibly simple to use.

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Nintex - Cloud-based digital workflow management automation platform

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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