Jump Desktop Reviews

Freshdesk Reviews

1. Brian Howard

   | Owner at BarSight | almost 2 years ago
   Does what it says on the box

   Freshdesk provides a free helpdesk system so we can manage our support tickets. They have the feature that allows us to send emails through our own email address (vs using their own email address), and an app that works well to respond and organize tickets.

   My biggest gripe with the service is that they are missing a feature that HelpScout has, where we can reply directly to the notification email and that reply gets sent to the customer. With freshdesk, we have to log into their portal or use the app in order to send a reply.

   🏁 Competitors: HelpScout, Zendesk

   👍 Pros:    Straightforward|Free basic plan

   👎 Cons:    Missing a feature

Jump Desktop mentions (16)

• Can I use my MacBook Air as a monitor for my pc with a HDMI?

  If you don't mind a slight latency when playing, you can use Parsec, NoMachine or Jump Desktop. Connect to your PC via Ethernet or Thunderbolt to get the lowest possible latency. Source: about 1 year ago

• Remote editing setups?

  I'm gonna agree with /u/BobZelin here. Jump is the solution to this problem, and at a one time expense of $35 to connect to as many computers as you can install the Connect endpoint app on, it does the job, IF you have enough upstream bandwidth. Generally it's recommended to have 10-20Mbps per display. You can test this with the 14 day free trial from the website (just scroll down, it's in the "Downloads" drop-down). Source: over 1 year ago

• Anyone like to recommend a Mac-to-Mac remote access tool or app?

  I use Jump Desktop. There’s a one off fee for the Mac app and then it’s free. $35 from https://jumpdesktop.com or App Store. Works on Windows as well. Source: almost 2 years ago

• RapidSeedBox - Local RDP client

  I used JumpDesktop on my Mac and have quite a few RDP and VNCs connected and I'd like to use the same to connect to RSB. Source: almost 2 years ago

• We need an iPadOS Remote Desktop app

  Hands down get Jump Desktop (https://jumpdesktop.com) - you can use it for RDP or their own Fluid desktop protocol which works great! Source: almost 2 years ago

Freshdesk mentions (12)

• Moog support?

  When I click on it and try to view my ticket it asks me to log in, but then tells me my email and password are incorrect, I can log into Moog music just fine....and NOT freshdesk.com. Source: 6 months ago

• CMS with ticketing support

  What I suggest is using freshdesk.com. It's free for some of the base needs such as automatically creating ticket when people email as support email, giving clients a portal to fill out what you want them to fill out which creates a ticket, automatically notifies people on your team (up to 10) and allows you to create departments and emails them when a ticket is assigned to that department, reply via email allows... Source: 7 months ago

• Need help picking a ticketing system

  Freshdesk (Free up to a certain number of users): Offers ticketing and knowledge base. Link. Source: about 1 year ago

• Beware, read carefully and make conclusions

  Since Freewallet is a quite small company they outsource their "support" from this Indian startup the communication is quite complicated. If the company doesn't want to spend more money in order to hire a good support engineer, and instead prefers to save some money by going offshore. Then this companies' customers swill suffer. Source: over 1 year ago

• What Ticket Systems do ya'll use?

  We use Freshdesk from Freshworks. Works great for us. No real complaints. Source: almost 2 years ago