Software Alternatives, Accelerators & Startups

Joomla VS LiveAgent

Compare Joomla VS LiveAgent and see what are their differences

Joomla logo Joomla

Joomla! is the mobile-ready and user-friendly way to build your website. Choose from thousands of features and designs. Joomla! is free and open source.

LiveAgent logo LiveAgent

LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!
  • Joomla Landing page
    Landing page //
    2023-07-18
  • LiveAgent Landing page
    Landing page //
    2023-10-12

LiveAgent is a fully-featured omnichannel help desk software that offers an all-in-one help desk solution for businesses of all sizes and types. LiveAgent's core strength is the ability to integrate multiple communication channels such as email, live chat, phone support, social media but also rarely integrated channels like WhatsApp, Instagram and Viber.

LiveAgent boasts the fastest live chat widget on the market and over 180+ additional features, including ticketing, automation, tags, a customer portal and more. LiveAgent's pricing plans are smart - they enable you to pay for only what you use. Save money and time with LiveAgent.

LiveAgent is used by over 15,000 businesses worldwide including Forbes, Yamaha, eSky and Huawei. It has served over 150M end-users worldwide. Join them in providing world-class customer service. Start your free 30-day trial now, no contracts or credit card required.

Joomla

Website
joomla.org
Pricing URL
-
$ Details
Platforms
-
Release Date
-

Joomla features and specs

No features have been listed yet.

LiveAgent features and specs

  • Ticket management: Yes
  • Live Chat & In-App-Messaging: Yes
  • Email notifications: Yes
  • Email Templates: Yes
  • Emailing: Yes
  • Live Chat Support: Yes
  • Call Forward: Yes
  • Call Transfer: Yes
  • Call Analytics and Reporting: Yes
  • Attachment viewer: Yes
  • Spam filter: Yes
  • Help desk & requests management: Yes
  • Reports: Yes
  • Reporting: Yes
  • Reports & analytics: Yes
  • Knowledge Base: Yes
  • Knowledge Management: Yes
  • Customer Service: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer Management: Yes
  • Mobile Apps: Yes
  • White Labeling: Yes
  • Chat: Yes
  • Chat Support: Yes
  • Gamification: Yes
  • Social Media Integrations: Yes
  • Time Tracking: Yes
  • Email Management: Yes
  • IVR: Yes

Joomla videos

10 Reasons Why You Should Use Joomla in 2018

More videos:

  • Review - [BEFORE You Buy] Joomla Extensions Review
  • Review - Helix Ultimate Joomla Framework [Setup/Demo/Review]

LiveAgent videos

LiveAgent Review - Unitied Inbox, Ticket Desk, Phone System, Live Chat, Video Chat & More

More videos:

  • Tutorial - LiveAgent Review & Tutorial (Including Twilio Setup) [AppSumo 2019]
  • Review - LiveAgent Review on AppSumo
  • Demo - Product Tour

Category Popularity

0-100% (relative to Joomla and LiveAgent)
CMS
100 100%
0% 0
Customer Support
0 0%
100% 100
Blogging
100 100%
0% 0
Help Desk
0 0%
100% 100

Questions and Answers

As answered by people managing Joomla and LiveAgent.

What makes your product unique?

LiveAgent's answer:

LiveAgent stands out with its ultra-fast performance, robust ticketing system, and user-friendly interface. It is a scalable solution equipped with over 180+ features and 200+ integrations, capable of growing as your customer service needs expand.

Why should a person choose your product over its competitors?

LiveAgent's answer:

LiveAgent offers 24/7 availability, an exceptional 20-second average response time, and extraordinary usability. Suitable for any type of business, its unbeatable value for money makes it a top choice for reliable and efficient customer service.

How would you describe your primary audience?

LiveAgent's answer:

Our primary audience consists of businesses of all sizes seeking to enhance their customer service experience. This includes startups, SMEs, and large corporations across various industries.

What's the story behind your product?

LiveAgent's answer:

Born out of the need for better customer interactions, LiveAgent was founded in 2004. Driven by the philosophy 'to treat customers as people, not tickets,' we've grown into a leading customer service solution.

Which are the primary technologies used for building your product?

LiveAgent's answer:

As a cloud-based solution, LiveAgent employs cutting-edge technologies to ensure a fast, secure, and reliable customer service platform. Our intricate infrastructure guarantees optimal functionality and high performance at all times.

Who are some of the biggest customers of your product?

LiveAgent's answer:

Renowned brands like Huawei, Yamaha, BMW, and Oxford University are proud users of LiveAgent, trusting us for world-class customer service.

User comments

Share your experience with using Joomla and LiveAgent. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Joomla and LiveAgent

Joomla Reviews

Top 10 Web Content Management Systems
If for whatever reason WordPress does not float your boat as a CMS, then Joomla is a great alternative as a customizable CMS. Joomla is one of the best free CMS options in 2024, featuring a wide range of plug-ins, templates, and extensions, Similar to WordPress it is also an open-source CMS, and it focuses on enabling more advanced developers who already have some coding...
Source: cloudzy.com
Joomla vs WordPress: Which CMS Should You Choose?
Joomla’s Joomla Extensions Directory and WordPress’s Plugin Directory differ in their offerings. The Joomla Extensions Directory focuses on providing extensions specifically for Joomla, including plugins, modules, components, and templates. It caters directly to the Joomla community and offers a diverse range of extensions developed and tested specifically for Joomla websites.
8 Great Drupal Alternatives to Try for your Website (Nov 2021)
Joomla is an excellent CMS solution for those who don’t want to work with a lot of HTML and JavaScript. If you want the flexibility and extensibility to adjust your website however you choose, Joomla is the solution for you. This service can power any website, from the smallest solutions to the more complex. As a Drupal alternative, Joomla is usually the go-to choice for...
11 Popular Free And Open Source WordPress CMS alternatives in 2021
Joomla features include: search engine friendly, mobile-friendly, unlimited design, multilingual, flexible and fully extensible, Multi-User permission levels.
Source: medevel.com
Top 5 Open-Source CMS Platforms
Joomla is a reliable and preferred platform for large-scale and complicated websites. Joomla is packed with unending features and functionalities. The platform offers multilingual support as it incorporates content management for over forty different languages. The extensive list of plugins and extensions allows users to configure different websites from complex enterprise...
Source: linuxways.net

LiveAgent Reviews

  1. Great Helpdesk solution

    Helped us to manage customer communications from one place. Easy to use and learn.

    🏁 Competitors: Zendesk, Freshdesk
    👍 Pros:    Easy to use|Easy integration|Automation and custom functions
    👎 Cons:    Nothing, so far

10 Best Freshdesk Alternatives for Businesses in 2024
LiveAgent is an excellent choice for live chat support. It provides best features that increases customer support online.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
If chat widgets are your most wanted feature, LiveAgent is the live chat specialist. If you want more than a live chat bubble, LiveAgent’s comparable plans offer familiar features.
Top 13 Freshdesk alternatives and competitors for 2024
LiveAgent is a help desk solution with customer communication and organizational tools, like live chat and a ticket management system. LiveAgent includes a multichannel interface with access to voice, chat, social media, SMS, and email support. Its ticketing system can automatically distribute tickets to agents based on predefined rules.
Source: www.zendesk.com
The 19 Best Call Center Software (& Features You Need) in 2022
LiveAgent's call center solution is built directly into their multi-channel help desk, so you can help customers over any channel you choose. One of the only tools on the list not to charge a per-minute usage fee, LiveAgent can be a cost-effective solution for small and medium-sized businesses that rely on phone support.
10 Best Call Center Software (December 2022)
LiveAgent offers a free forever plan, which makes it an ideal choice for solopreneurs who want to provide support on a budget. As with most free plans, LiveAgent’s free option is limited, but you do get most omnichannel support for your call center, including voice, email, live chat, contact forms and a customer portal.
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Joomla seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Joomla mentions (2)

  • Joomla 3x - How to create a Custom Registration Form (Custom Fields) w/o 3rd Party? [Dev Only Please]
    What resources could someone who has achieved this, point me to. I once came across a development doc link on joomla.org I thought; I cannot seem to find it. I can only recently find this : https://docs.joomla.org/J3.x:Creating_a_Plugin_for_Joomla which is not how I remembered if it's done by plugin. Source: over 2 years ago
  • Helping with the basics
    The forums found on joomla.org are great and there are tons of people there to help. Source: almost 3 years ago

LiveAgent mentions (0)

We have not tracked any mentions of LiveAgent yet. Tracking of LiveAgent recommendations started around Mar 2021.

What are some alternatives?

When comparing Joomla and LiveAgent, you can also consider the following products

WordPress - WordPress is web software you can use to create a beautiful website or blog. We like to say that WordPress is both free and priceless at the same time.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Drupal - Drupal - the leading open-source CMS for ambitious digital experiences that reach your audience across multiple channels. Because we all have different needs, Drupal allows you to create a unique space in a world of cookie-cutter solutions.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Ghost - Ghost is a fully open source, adaptable platform for building and running a modern online publication. We power blogs, magazines and journalists from Zappos to Sky News.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.