Software Alternatives, Accelerators & Startups
Register | Login

Jami VS Five9

Compare Jami VS Five9 and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. Itโ€™s affordable, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. ยป Base Details
  2. ยป Videos
  3. ยป Reviews
  4. ยป Alternatives

Jami logo Jami

Share, freely and privately

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Jami Landing page
    Landing page //
    2023-04-17

Jami is the only software required for peer-to-peer (without a server) communication that respects the freedom and privacy of its users. https://jami.net/

Jami is the simplest and easiest way to connect with people (and devices) with instant messaging, audio, and video calls over the Internet and LAN/WAN intranets.

Jami is a free/libre, end-to-end encrypted, and private communication platform.

Jami is an open-source software alternative that prioritizes user privacy.

Jami has a professional-looking design and is available for a wide range of platforms. Unlike the alternatives, Jami calls are directly between users, as it does not use servers to handle calls.

This gives the greatest privacy, as the distributed nature of Jami means all calls are only between participants.

One-to-one and group conversations with Jami are enhanced with instant messaging, audio and video calling, recording and sending audio and video messages, file transfers, screen sharing, and location sharing.

Jami can also function as a SIP client.

Multiple Jami extensions are available: Audio Filter, Auto Answer, Green Screen, Segmentation, Watermark, and Whisper Transcript. https://jami.net/extensions/

Jami can be easily deployed in organizations with the JAMS (Jami Account Management Server), allowing users to connect with their corporate credentials or create local accounts. JAMS allows you to manage your own Jami community while taking advantage of Jamiโ€™s distributed network architecture. https://jami.biz/

Jami is available for GNU/Linux, Windows, macOS, iOS, Android, Android TV, and web browsers, making Jami an interoperable and cross-platform communication framework.

Manage multiple SIP accounts, Jami accounts, and JAMS accounts with the Jami client installed on one or multiple devices.

Jami is free, unlimited, private, advertising-free, compatible, fast, autonomous, and anonymous.

  • Five9 Landing page
    Landing page //
    2023-05-12

Jami

Website
jami.net
Pricing URL
-
$ Details
Release Date
2004 December
Edit details

Five9

Website
five9.com
Pricing URL
Official Five9 Pricing
$ Details
-
Release Date
-
Startup details
Country
United States
Edit details

Jami features and specs

  • Privacy
    Jami is designed with privacy in mind, utilizing end-to-end encryption for all communications, ensuring that only the intended recipients can read the messages.
  • Decentralization
    Unlike traditional communication platforms that rely on centralized servers, Jami uses a peer-to-peer architecture, which reduces the risk of central points of failure and data breaches.
  • Cost
    Jami is free and open-source, which means there are no costs associated with using the service and it benefits from community-driven improvements and transparency.
  • Cross-Platform Support
    Jami is available on multiple platforms, including Windows, macOS, Linux, Android, and iOS, allowing users to communicate seamlessly across different devices.
  • Feature-Rich
    Jami offers a wide array of features such as voice and video calls, text messaging, and file sharing, making it a comprehensive communication tool.

Possible disadvantages of Jami

  • Adoption Rate
    Compared to more established services like WhatsApp or Zoom, Jami has a smaller user base, which may limit its utility for some users who want to communicate with a broader audience.
  • User Experience
    While Jami is feature-rich, its user interface might not be as polished or intuitive as some of its mainstream competitors, potentially leading to a steeper learning curve for new users.
  • Performance
    Due to its decentralized nature, Jami might experience performance issues such as latency or connection stability, especially when compared to centralized services with optimized, high-capacity servers.
  • Limited Integration
    Jami lacks integration with many third-party apps and services, which can be a drawback for users who rely on those integrations for a seamless workflow.
  • Support and Documentation
    As an open-source project, Jami may have less formal support and more fragmented documentation compared to commercial solutions, which can be a challenge for users who need troubleshooting or advanced configurations.

Five9 features and specs

  • Scalability
    Five9 provides a highly scalable cloud-based contact center solution that can grow with your business, accommodating small teams to large enterprises.
  • AI and Automation
    The platform leverages advanced AI and automation tools, such as predictive dialing and intelligent virtual agents, to streamline operations and improve efficiency.
  • Omni-Channel Capabilities
    Five9 enables seamless customer interactions across multiple channels including voice, email, chat, social media, and SMS, enhancing customer experience.
  • Integrations
    It offers robust integration capabilities with various CRM and business tools like Salesforce, Zendesk, and Microsoft Dynamics, facilitating a unified workflow.
  • User-Friendly Interface
    The platform features an intuitive and user-friendly interface, making it easy for agents and administrators to navigate and use effectively.

Possible disadvantages of Five9

  • Cost
    Five9 can be relatively expensive compared to some other contact center solutions, making it less viable for very small businesses or startups.
  • Complex Setup
    Initial setup and configuration can be complex and may require significant time and technical expertise, which could be a barrier for smaller organizations.
  • Learning Curve
    Despite its user-friendly interface, the comprehensive features and customization options can present a learning curve for new users and require additional training.
  • Dependency on Internet
    Being a cloud-based solution, Five9 is highly dependent on a stable internet connection. Any disruptions in internet service can significantly impact its performance.
  • Support Response Time
    Some users have reported slower response times from Five9 support, which can be problematic for resolving urgent issues quickly.

Analysis of Jami

Overall verdict

  • Jami is considered a good choice for those prioritizing privacy and security. Its open-source nature also allows for transparency and community contributions. However, users looking for a seamless experience similar to mainstream messaging apps might encounter some usability challenges and occasional technical issues, as the decentralized network can sometimes affect performance.

Why this product is good

  • Jami is appreciated for its strong focus on privacy and decentralization. It provides end-to-end encryption and operates on a distributed network, meaning there's no central server that could be a target for data breaches. This makes it an attractive option for users concerned about surveillance and data privacy. Additionally, Jami supports a variety of features like voice and video calls, messaging, and file sharing across multiple platforms including Windows, macOS, Linux, Android, and iOS.

Recommended for

    Jami is recommended for privacy-conscious users, tech enthusiasts who appreciate open-source software, and individuals or organizations that require secure communication channels without reliance on centralized servers.

Analysis of Five9

Overall verdict

  • Overall, Five9 is considered a strong solution for businesses looking for efficient and scalable contact center software, benefiting from its wide range of features and ability to tailor solutions to specific business needs.

Why this product is good

  • Five9 is a cloud-based contact center solution that offers various customer service features like automated workflows, real-time analytics, and robust integration options with CRM platforms, making it a versatile choice for businesses seeking to enhance their customer support operations.

Recommended for

    Five9 is recommended for medium to large enterprises that require a reliable and flexible contact center platform with sophisticated call routing, extensive CRM integrations, and strong support features to manage high volumes of customer interactions effectively.

Jami videos

+ Add

How can professionals communicate privately with their clients

More videos:

  • Tutorial - How to talk privately with Jami
  • Demo - Let's talk freely with Jami
  • Review - Best Running Shoes 2019 ft. Jami Reviews
  • Review - All This Could Be Yours by Jami Attenberg | Book Review
  • Tutorial - HOW TO COMMUNICATE PRIVATELY WITH JAMI
  • Demo - Jami - An Open Source, Peer-to-Peer, Audio, Video, Conferencing, Chat, and Screen Sharing System.

Five9 videos

+ Add

Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

More videos:

Category Popularity

0-100% (relative to Jami and Five9)

Jami

Five9

Communication
39 39%
Communication
61% 61
Group Chat & Notifications
100 100%
Group Chat & Notifications
0% 0
Call Center Software
0 0%
Call Center Software
100% 100
Messaging
100 100%
Messaging
0% 0

User comments

Share your experience with using Jami and Five9. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Jami and Five9

Jami Reviews

Top 7 Best Open Source Skype Alternatives In 2025
Unlike Skype, Jami operates on a peer-to-peer architecture, which results in enhanced privacy and reliability for the people who use it.
Source: itsfoss.com
Best alternatives to Skype 2019: paid and free
Jami has a professional-looking design and is available for a wide range of platforms. Unlike other Skype alternatives, calls using Jami are direct between users, so it doesn't use servers to handle calls.
Source: www.techradar.com

Five9 Reviews

Teliqon vs Five9: Contact Center Tools with Flexible Cloud Communication
Five9 supports omnichannel customer engagement across voice, SMS, chat, email, social messaging and AI-powered customer interaction channels. Advanced omnichannel orchestration is a core part of the Five9 customer experience platform.
Source: teliqon.io
The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 โ€“ Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9โ€™s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com

Social recommendations and mentions

Based on our record, Jami seems to be a lot more popular than Five9. While we know about 15 links to Jami, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jami mentions (15)

  • Writing a blatant Telegram clone using Qt, QML and Rust. And C++
    > I believe they have put the most love into their user interfaces out of all the chat programs I have seen Absolutely true. Telegram: Best UI. Signal: Best privacy. WhatsApp: Largest userbase. Other than the 3 big ones, I recently found Jami [1] Good UI, though not as good as Telegram. Arguably better privacy than Signal - you don't even need an account if you don't want. Zero userbase. Free software. [1]... - Source: Hacker News / 7 months ago
  • Ask HN: What options do I have for self-hosted end to end encrypted group chat?
    Maybe Jami, haven't looked at it for a while: https://jami.net/. - Source: Hacker News / 10 months ago
  • Microsoft is reportedly killing Skype after 14 years of neglect
    Jami (https://jami.net) is better, it's P2P and open source. - Source: Hacker News / over 1 year ago
  • Signal to leave Sweden if backdoor law passes
    Jami is supposed to be encrypted, distributed, opensource, and cross platform, though I haven't personally used it: https://jami.net/. - Source: Hacker News / over 1 year ago
  • Ergo Chat โ€“ A modern IRC server written in Go
    Hey, your project looks interesting, thanks for building and sharing it. One question: are you aware of Jami[1], f.k.a. Ring? If so, how does it compare to Snikket? I see that Snikket requires a server, whereas Jami is P2P. The benefit of a server is probably that messages can be stored centrally and not on each device. But I can see pros and cons of either approach. [1]: https://jami.net/. - Source: Hacker News / over 1 year ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: about 4 years ago

What are some alternatives?

When comparing Jami and Five9, you can also consider the following products

Element.io - Secure messaging app with strong end-to-end encryption, advanced group chat privacy settings, secure video calls for teams, encrypted communication using Matrix open network. Riot.im is now Element.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Telegram - Telegram is a messaging app with a focus on speed and security. Itโ€™s superfast, simple and free.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Signal - Fast, simple & secure messaging. Privacy that fits in your pocket.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Loading...