Software Alternatives, Accelerators & Startups

ipapi VS Userback

Compare ipapi VS Userback and see what are their differences

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ipapi logo ipapi

Web analytics with IP address lookup and location API

Userback logo Userback

Userback empowers product teams to collect, understand, and act on user feedback with unprecedented speed and clarity.
  • ipapi Landing page
    Landing page //
    2022-06-20
  • Userback Collect user feedback
    Collect user feedback //
    2024-08-15
  • Userback Launch targeted user surveys
    Launch targeted user surveys //
    2024-08-15
  • Userback Watch session replays to better understand issues
    Watch session replays to better understand issues //
    2024-08-15
  • Userback Manage feedback and resolve issues faster
    Manage feedback and resolve issues faster //
    2024-08-15
  • Userback Integrate with your favorite tools
    Integrate with your favorite tools //
    2024-08-15

Userback is a powerful visual feedback and bug-tracking platform tailored for SaaS teams looking to enhance their product development process. With Userback, you can easily capture and manage user feedback through annotated screenshots, session replays, and customizable surveys. This ensures that every piece of feedback is actionable, helping you identify and resolve issues quickly.

Designed to integrate seamlessly with popular project management tools like Jira, Trello, Asana, and Slack, Userback streamlines communication and ensures that feedback is delivered directly to your teamโ€™s workflow. Whether you're building new features or refining existing ones, Userback provides the insights needed to create products that resonate with your users.

Userback's intuitive interface and powerful automation features make it easy to prioritize and act on feedback, enabling teams of all sizes to build better products faster. Whether you're a product manager, designer, or developer, Userback helps you stay connected with your users, delivering the data you need to improve user satisfaction and drive product success.

Userback

$ Details
freemium
Platforms
Web Browser Google Chrome Firefox Wordpress Internet Explorer Edge Safari
Startup details
Country
Australia
State
Queensland
City
Brisbane
Founder(s)
Lee Le, Jonathan Tobin, Matthew Johnson
Employees
10 - 19

ipapi features and specs

  • Comprehensive Data
    ipapi offers a wide range of data points such as geographic location, time zone, currency, and security-related information, which can be useful for various applications.
  • Real-time Updates
    The API provides real-time updates, ensuring that the information obtained is current and accurate.
  • Easy Integration
    The API is designed to be developer-friendly with a simple and straightforward integration process, supported by extensive documentation.
  • Scalability
    ipapi is built to handle a high volume of requests, making it suitable for businesses of all sizes.
  • Security Features
    Provides security-related data such as whether the IP address is a proxy, crawler, or threat, helping to improve the security of your application.

Possible disadvantages of ipapi

  • Cost
    Advanced features and higher usage plans can be costly, especially for small businesses or independent developers.
  • Data Accuracy
    While generally reliable, the accuracy of geolocation data can sometimes be off, especially for mobile and ISP-managed IP addresses.
  • Rate Limiting
    Free and lower-tiered plans come with rate limits, which can be restrictive for high-volume requirements.
  • Dependency on Third-Party Service
    Relying on an external service means you're dependent on their uptime and reliability, which could impact your applications if their service goes down.
  • Privacy Concerns
    Using IP geolocation services might raise privacy concerns among users who are particular about their data, as it involves tracking and storing IP addresses.

Userback features and specs

  • Screenshot Capturing
  • Screen Recording
  • Annotations
  • Integrations
  • Collaboration Tools
  • Clean UI
  • Customizable
  • Feedback widget
  • Feedback & Commenting
  • Free Trial
    14-day free trial, no credit card required
  • GDPR Compliant
  • Browser Extensions
  • Branding
  • Surveys

Analysis of ipapi

Overall verdict

  • IPapi.co is generally considered a good service for businesses and developers who need reliable IP geolocation data. With its comprehensive set of features, scalable pricing plans, and ease of use, it suits the needs of many users wishing to integrate location services into their applications.

Why this product is good

  • ipapi.co is a popular IP address lookup service that offers real-time geolocation and IP data via a simple to use API. It is favored for its accuracy, speed, ease of integration, and affordability. The service provides detailed information such as location, currency, timezone, and ASN data, making it suitable for various applications.

Recommended for

    Developers, businesses, and organizations seeking to enhance their applications with IP geolocation services. It's especially beneficial for projects involving fraud prevention, targeted content delivery, marketing analysis, and user experience customization.

Analysis of Userback

Overall verdict

  • Userback is considered a strong choice for teams looking for an easy-to-use and efficient feedback solution. Its visual feedback features are particularly valuable for identifying and resolving issues quickly. However, the suitability of Userback might depend on the specific needs and workflows of your team.

Why this product is good

  • Userback is a feedback and bug reporting tool that integrates directly with your website or product, offering a simplified process for capturing user feedback, suggestions, and bug reports. It provides visual feedback tools, such as screenshot and annotation capabilities, which enhance communication between users and developers. The platform also supports seamless integration with popular project management and communication tools, making it efficient for teams to address feedback.

Recommended for

  • Web development teams looking to gather focused feedback during development.
  • Product teams seeking a streamlined method for collecting user insights.
  • Businesses that need a tool to easily manage and act on customer feedback and bug reports.

ipapi videos

How to use the Ipapi API to find information about IP addresses

More videos:

Userback videos

Userback Explainer Video

Category Popularity

0-100% (relative to ipapi and Userback)
IP Data
100 100%
0% 0
Customer Feedback
0 0%
100% 100
Geolocation
100 100%
0% 0
Visual Bug Reports
0 0%
100% 100

Questions & Answers

As answered by people managing ipapi and Userback.

What makes your product unique?

Userback's answer:

Userback stands out due to its emphasis on visual feedback and seamless integration into existing workflows. Unlike traditional feedback tools, Userback allows users to capture annotated screenshots, session replays, and detailed user insights directly from your website or application. This level of visual detail makes it easier for teams to understand and address issues quickly. Additionally, Userback's integrations with popular project management tools like Jira, Trello, Asana, and Slack ensure that feedback is instantly actionable, keeping your development process efficient and user-focused.

Why should a person choose your product over its competitors?

Userback's answer:

Userback offers a unique combination of visual feedback tools, customizable user surveys, intuitive user experience, and powerful integrations that set it apart from competitors. The platform's ability to capture detailed, visual feedback directly from users reduces the back-and-forth often associated with bug tracking and issue resolution. Moreover, Userback's customizable feedback forms and automated workflows make it easy to tailor the platform to your specific needs, whether you're a small team or a large organization. By choosing Userback, you ensure that your development process is driven by clear, actionable insights that lead to better products and happier users.

How would you describe the primary audience of your product?

Userback's answer:

Userbackโ€™s primary audience includes product managers, UX/UI designers, software developers, and customer support teams in SaaS companies and digital agencies. These professionals rely on Userback to streamline the feedback collection process, improve communication between teams, and deliver products that align with user expectations. Whether working on a new feature or refining an existing product, Userback helps these teams stay connected with their users and make data-driven decisions that enhance the overall user experience.

What's the story behind your product?

Userback's answer:

Userback was born out of a desire to bridge the gap between users and product teams by making feedback collection more efficient and actionable. The founders recognized that traditional feedback tools often lacked the ability to convey the visual context needed to truly understand user issues. To solve this, they created a platform that combines visual feedback with powerful integrations, allowing teams to capture, manage, and act on feedback in real-time. Since its inception, Userback has grown into a trusted tool for thousands of teams worldwide, helping them build products that users love.

User comments

Share your experience with using ipapi and Userback. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ipapi should be more popular than Userback. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ipapi mentions (21)

  • Building a CMS-Level Firewall: Why Application Context Matters
    // API 1: ip-api.com (free, no key needed, 45 req/min) $response = $http->get("http://ip-api.com/json/{$ip}?fields=proxy,hosting"); If (!empty($data['proxy']) || !empty($data['hosting'])) { return true; // VPN/Proxy detected } // API 2: ipinfo.io (fallback) $response = $http->get("https://ipinfo.io/{$ip}/json"); // Check 'org' field for hosting/vpn/proxy keywords // API 3: ipapi.co (fallback) $response =... - Source: dev.to / 7 months ago
  • 20 Free Api For Your Next Project
    IPapi - Service that provides you an info about an IP address. - Source: dev.to / over 2 years ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Ipapi - IP Address Location API by Kloudend, Inc - A reliable geolocation API built on AWS, trusted by Fortune 500. The free tier offers 30k lookups/month (1k/day) without signup. - Source: dev.to / over 2 years ago
  • Lookout! VPN Brute Force Attempts from 109.206.242.48
    Yeah still confused as to where you are getting https://www.criminalip.io/en and https://ipapi.co/ from iplocation.net (which I use all the time to also get GEO-IP location). Source: about 3 years ago
  • Lookout! VPN Brute Force Attempts from 109.206.242.48
    I would suggest reaching out to this company https://www.criminalip.io/en as well as this company. https://ipapi.co/. Source: about 3 years ago
View more

Userback mentions (3)

  • What is Userback and how does it work?
    Userback is a game changer! It lets me collect feedback from my users in a snap and share it with my dev team so we can fix things faster. It's saved so many headaches from figuring out where to get started by having everything in one location. Check it out here: https://userback.io/. Source: about 3 years ago
  • Web designers of reddit, how do you effectively do remote design reviews?
    Userback is a good tool for design review & feedback. Source: almost 4 years ago
  • Received an Admiral anti-adblock popup despite uBlock Origin installed and annoyance filters enabled
    The userback.io link appears to relate to the site's hovering "feedback" button on the side, which may be regarded by some as an annoyance, though I'd only block it if it doesn't otherwise remove the feedback function on the site. The other three unblocked URLs are all neccessary for the page to load properly along with many other sites on the internet. Source: almost 4 years ago

What are some alternatives?

When comparing ipapi and Userback, you can also consider the following products

ipinfo.io - Simple IP address information.

Marker.io - Visual feedback and bug reporting tool for websites

ipstack - ipstack is a free, real-time IP address to location JSON API and database service supporting IPv4 and IPv6 lookup.

Usersnap - Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.

ipgeolocation.io - Free IP Geolocation API and Accurate GeoIP Lookup Location Database

BugHerd - BugHerd: The Website Feedback Tool for Agencies