Software Alternatives & Reviews

Intercom VS Zeplin

Compare Intercom VS Zeplin and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zeplin logo Zeplin

Collaboration app for UI designers & frontend developers
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Zeplin Landing page
    Landing page //
    2023-10-19

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Zeplin videos

Zeplin Basics: Design Systems

More videos:

  • Demo - Zeplin Demo: What is Zeplin? (Video)

Category Popularity

0-100% (relative to Intercom and Zeplin)
Customer Support
100 100%
0% 0
Design Tools
0 0%
100% 100
CRM
100 100%
0% 0
Prototyping
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Zeplin

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.
10 best Manychat alternatives in 2024 (free & paid)
Intercom is a solution that provides a customer experience across automation and human support. You can use it to automate some repetitive customer questions and tasks, send proactive messages, free up your team, and save resources. Intercom lets you respond to customer inquiries in the channel they arise or the channel that they prefer.
Source: chatfuel.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
But I have to point out that the features that Intercom does provide are very user-friendly and easy to use. If you are currently using Intercom’s messaging widget already, it is really easy to implement and use Product Tours and start decreasing churn rates.
Source: userguiding.com
Top 10 Lead Generation Agencies In 2023
Intercom is not like other lead generation companies; it provides a Conversational Relationship Platform to manage dealings with current and prospective customers. This is an exceptional instrument for connecting with website guests and transforming them into leads. Utilizing Intercom’s live chat and other tools, you can generate leads from your website.

Zeplin Reviews

10 Best Adobe XD Alternatives (Free & Paid)
Zeplin is a smart Adobe XD alternative for code lovers. It is a code-based design app where you can source all your components from Storybook, Github, Bitbucket, SourceForge, and other repositories, so they are always code-ready. The app also integrates seamlessly with team collaboration and project management tools like Trello, Proofhub, Monday, Jira, and Slack, offering...
Top 10 Free Adobe XD Alternatives in 2021
One of the top alternatives to Adobe XD is Zeplin, a code-based design tool where your components can be sourced from GitHub, Storybook, and other repositories so they're always code-ready. You can view summaries of your components within your designs and easily see code snippets for how to initialize them. There are also extensive integrations with project management and...

Social recommendations and mentions

Based on our record, Zeplin should be more popular than Intercom. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Zeplin mentions (21)

  • Storybook 8
    Additionally, thank you to all our community launch partners across the frontend ecosystem for helping us bring Storybook 8 to the world! Thanks to Chromatic, Figma, ViteConf, Omlet, DivRiots, story.to.design, StackBlitz, UXpin, Nx, Mock Service Worker, Anima, Zeplin, zeroheight, kickstartDS, and Kendo UI. - Source: dev.to / about 2 months ago
  • Why is Figma better for developers?
    Designers would often use separate tools like Zeplin or Invision to handoff the designs to developers.🚮. - Source: dev.to / 2 months ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Zeplin — Designer and developer collaboration platform. Show designs, assets, and style guides. Free for one project. - Source: dev.to / 3 months ago
  • What do you think about the new Figma developer mode?
    I'd suggest if you're going to use a tool to collaborate on finalized designs. One that doesn't rely on which design tool you use, why not use zeplin.io? There are free plans and paid plans, and it was purpose built for design delivery. Over 5 million users--over 3 million developers using it. Source: 10 months ago
  • Working with engineers
    It seems to be you and your team could benefit from a tool like zeplin. Source: about 1 year ago
View more

What are some alternatives?

When comparing Intercom and Zeplin, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Invision - Prototyping and collaboration for design teams

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Figma - Team-based interface design, Figma lets you collaborate on designs in real time.

Drift - A messaging app that helps you grow your business.

Balsamiq - Balsamiq. Rapid, effective and fun wireframing software.