Software Alternatives, Accelerators & Startups

Intercom VS Perplexity.ai

Compare Intercom VS Perplexity.ai and see what are their differences

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Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Perplexity.ai logo Perplexity.ai

Ask anything
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Perplexity.ai
    Image date //
    2024-07-16

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom features and specs

  • User-friendly Interface
    Intercom offers an intuitive and easy-to-use interface, making it accessible to users with varying levels of technical expertise.
  • Comprehensive Customer Communication Tools
    It provides a suite of tools for live chat, email marketing, in-app messaging, and customer support, all of which can be accessed in one place.
  • Customization and Integration
    Intercom allows for extensive customization and integrates with various third-party applications, enabling businesses to tailor the platform to meet their specific needs.
  • Automation Capabilities
    The platform supports automated workflows, which can save time and ensure consistent customer interactions.
  • Customer Data Management
    Intercom collects and analyzes customer data, providing valuable insights into customer behavior and preferences that can inform business strategies.

Possible disadvantages of Intercom

  • Cost
    Intercom can be expensive, particularly for small businesses or startups. The pricing model is based on the number of users and features, which can add up quickly.
  • Complexity for Advanced Features
    While basic features are user-friendly, some of the more advanced functionalities can be complex and may require a steeper learning curve.
  • Limited Reporting
    The reporting and analytics features, while useful, are sometimes considered less comprehensive compared to specialized analytics platforms.
  • Customer Support
    Some users have reported that Intercom's own customer support can be slow to respond, which can be frustrating when dealing with urgent issues.
  • Notification Overload
    The platform can generate a high volume of notifications, which can be overwhelming and may require careful management to avoid interrupting workflow.

Perplexity.ai features and specs

  • User-Friendly Interface
    Perplexity.ai features an intuitive and easy-to-use interface, making it accessible for users of varying technical expertise.
  • Advanced AI
    Utilizes state-of-the-art AI models to provide accurate and relevant answers to a wide range of queries.
  • Speed
    Provides quick responses, improving user experience and efficiency.
  • Versatility
    Capable of answering a diverse set of questions from different domains, making it a versatile tool.
  • Free to Use
    Offers its features at no cost, lowering the barrier to entry for users.

Possible disadvantages of Perplexity.ai

  • Data Privacy
    As with any AI platform, there could be concerns about how user data is collected, stored, and used.
  • Dependency on Internet
    Requires a stable internet connection to function properly, limiting accessibility in areas with poor connectivity.
  • Complex Queries
    May struggle with highly complex or niche queries that require deep subject matter expertise.
  • Limited Personalization
    Does not offer extensive customization or personalization for individual users' preferences and needs.
  • Potential for Inaccurate Information
    Despite advanced algorithms, there is always the risk of generating incorrect or misleading information.

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Perplexity.ai videos

No Perplexity.ai videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Intercom and Perplexity.ai)
Customer Support
100 100%
0% 0
AI
0 0%
100% 100
CRM
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Perplexity.ai

Intercom Reviews

  1. Eleanor Bennett
    · Digital Marketing Specialist at Logit.io ·
    An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


9 Best Tidio Alternatives Compared
Intercom is a customer engagement platform that serves mostly large and enterprise businesses. The software is known for its versatility, offering live chat, messaging, and in-app support, combined with advanced automation, AI bots, and customer data tracking.
Source: www.tidio.com
10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com

Perplexity.ai Reviews

  1. Support
    · Working at ZorexEye ·
    Cool and Awesome

    I just love it


15 Powerful CopyAI Alternatives For AI Writing in 2024
Perplexity AI offers a unique approach to AI content generation. It has multiple modes, allowing it to adapt to various writing needs. Whether you need to draft emails, create conversational agents, or write an essay, it has a mode for it.
Source: blaze.today
Best 5 AI Chatbots of 2024
Diverging from conventional chatbot paradigms, Perplexity AI operates more akin to a search engine, yet retains its potency as a formidable AI chatbot. Unlike ChatGPT or Bard, Perplexity AI offers users a choice among a diverse array of large language models, including Google's Gemini, OpenAI's GPT-4, and Anthropic's Claude 2.1 models. This multifaceted approach enables...
Top 31 ChatGPT alternatives that will blow your mind in 2023 (Free & Paid)
Perplexity AI is also powered by large language models (OpenAI API). You can see it collecting information from various popular platforms like Wikipedia, LinkedIn, and Amazon. However, it's still in the beta phase, so it sometimes can pick up the information as it is, leading to plagiarized content.
Source: writesonic.com

Social recommendations and mentions

Based on our record, Perplexity.ai should be more popular than Intercom. It has been mentiond 65 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (7)

  • Enhancing Customer Support with a Live Chat Widget on Your Website
    Intercom: Famous for its conversational marketing focus, Intercom’s live chat widget offers features like proactive messaging and lead qualification. It also supports deep personalization for enhanced customer engagement. - Source: dev.to / 6 months ago
  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: about 2 years ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 3 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: almost 3 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 3 years ago
View more

Perplexity.ai mentions (65)

  • GPT-fabricated scientific papers on Google Scholar
    > tried using ChatGPT to search for original sources That's a bad idea, do not do that. Regardless of the the knowledge contained in ChatGPT, it's completely wrong tool/tech - like using a jackhammer as a screwdriver. If your want original sources, then services like https://perplexity.ai can do it. - Source: Hacker News / 8 months ago
  • Preview Release of the New Kagi Assistant
    Perplexity[0] is a service whose primary feature is this "assistant" style search, which is an auxiliary featyre for Kagi. [0] https://perplexity.ai. - Source: Hacker News / 8 months ago
  • Google Now Defaults to Not Indexing Your Content
    You can get the sweet spot with https://perplexity.ai/ for many cases. It does the searches, aggregated answer, and the actual supporting links. It got back with "The URL for Alpine Linux's style guide for commit messages can be found in the README.md file of the aports repository on GitLab. The specific URL is: https://gitlab.alpinelinux.org/alpine/aports/-/blob/master/README.md" (+ extra links that include the... - Source: Hacker News / 10 months ago
  • Leveraging Perplexity AI for frontend development
    Your first step is creating your Perplexity AI account. Head over to Perplexity AI's website and click the Sign Up button: You'll be presented with a few convenient options to create your account: If you have a Google or Apple account, you can seamlessly connect it to Perplexity AI for a quick and secure signup. If you’d rather keep things separate, choose Continue with Email and follow the on-screen prompts to... - Source: dev.to / 10 months ago
  • How to Get Started with AI for Business
    Perplexity AI - Quickly search for and gather information. - Source: dev.to / about 1 year ago
View more

What are some alternatives?

When comparing Intercom and Perplexity.ai, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ChatGPT - ChatGPT is a powerful, open-source language model.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Poe - Fast, helpful AI chat from Quora

Drift - A messaging app that helps you grow your business.

Writesonic - If you’ve ever been stuck for words or experienced writer’s block when it comes to coming up with copy, you know how frustrating it is.