Software Alternatives, Accelerators & Startups

Intercom VS Otter

Compare Intercom VS Otter and see what are their differences

Intercom logo Intercom

Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Otter logo Otter

Remember, search, and share your voice conversations
  • Intercom Landing page
    Landing page //
    2023-07-05
  • Otter Landing page
    Landing page //
    2023-10-18

Intercom

Release Date
2011 January
Startup details
Country
United States
State
California
Founder(s)
Ciaran Lee
Employees
500 - 999

Intercom videos

Intercom Review & Tutorial - How to Use Intercom for Websites

More videos:

  • Review - Intercom Software Review, Engage, Respond, Educate
  • Review - BTI V6 1200m Bluetooth & Intercom Review

Otter videos

Otter.ai Review - The Secret To Fast Content Creation?

More videos:

  • Review - Otter Notes in 17 minutes
  • Review - Otter's app transcribes for free

Category Popularity

0-100% (relative to Intercom and Otter)
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100
CRM
100 100%
0% 0
Knowledge Sharing
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intercom and Otter

Intercom Reviews

  1. An essential communication tool

    Intercom provides a lot of value to us. From live chat to email marketing and even helping us to create support documentation, Intercom handles a lot of key moving parts that are essential to keeping customers happy.


10 Best Freshdesk Alternatives for Businesses in 2024
Intercom is an alternative that excels in self-service support. It enables businesses to communicate and engage with their customers in real-time.
Top 11 Freshdesk Alternatives for 2024 (Ranked & Rated)
Intercom provides a useful suite of tools designed to improve your customer engagement. As a Freshdesk alternative, Intercom ticks several boxes when it comes to features:
9 Best ManyChat Alternatives & Competitors in 2024
Intercom’s main features are its helpdesk interfaces and chatbots. But it also includes lead qualification and nurturing functionalities. It offers product tours and resolution bots that can solve many customer concerns at once, freeing your reps’ time for the most complex queries. You can also make use of its Messenger integration and a provided chatbot to improve your...
Source: www.tidio.com
Top 13 Freshdesk alternatives and competitors for 2024
Intercom offers customer service software while also extending its platform to marketing and sales. Intercom is a newer platform to the CX market and has adopted AI and automation capabilities to keep up with business trends. Intercom features Intercom Messenger, a communication tool that provides customers with self-service or live support options.
Source: www.zendesk.com
15 best user onboarding software you need to try in 2023
With a focus on conversation, Intercom personalizes more of the user tour experience, including the use of mini-avatars of your employees and chatbot integration to deliver FAQs in a more interactive way. Intercom aim to bring more two-way dialogue back into onboarding, something that can be neglected in other systems.

Otter Reviews

Top 31 ChatGPT alternatives that will blow your mind in 2023 (Free & Paid)
You can enjoy using Otter absolutely free of charge. For those who crave just a bit more, the Premium subscription offers an amazing deal of $17 a month, while Business subscribers can benefit from a $30 monthly plan, which includes a seven-day free trial!
Source: writesonic.com
The 6 Best AI Meeting Tools
Otter is a transcription and collaboration tool that helps teams capture and summarize conversations from every meeting. It offers integrates with leading video conference tools including Zoom, Microsoft Teams, and Google Meet. Otter also allows users to import and transcribe pre-recorded audio and video files.
15 Best IT Monitoring Tools and Software
Inedo’s Otter offers server provisioning to reduce configuration drift and downtime, making monitoring easier.
Source: blog.inedo.com

Social recommendations and mentions

Based on our record, Intercom should be more popular than Otter. It has been mentiond 6 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intercom mentions (6)

  • I started affiliate marketing, but with a twist
    Use chatbots to automate customer service: Chatbots use natural language processing to communicate with customers and answer their questions. By integrating chatbots into your affiliate marketing strategy, you can automate customer service and increase engagement with potential customers. This can lead to more sales and higher commissions. (Crisp, Intercom). Source: over 1 year ago
  • How to embed a web application into another website via API?
    I am trying to create an application that will work on a customer's website. Much like tawk.to or intercom.com. Source: almost 2 years ago
  • Here's how I'd figure out the go-to-market for a Customer Support SaaS
    My way of doing marketing starts with figuring out what my overall project will (or will not) be. In this case, I looked at the vendors like Zendesk, Intercom, Freshdesk, or Help Scout. They all have whizbang features such as live-chat, collaboration stuffs, automations and workflows. They bill per contact and addons. I’d emphasize a straightforward, fuss-free angle instead. Source: about 2 years ago
  • Chat widget with react.js
    I wanted to know the best practices of developing a widget. So I went through the popular implementations of it. I liked Intercom's widget very much. It is written in React. I analyzed how it works. The minimal javascript is loaded async on the webpage. It is injecting an iframe with id intercom-frame. That iframe has a script in it's head with a source URl. Obviously it is React bundle. Source: about 2 years ago
  • What PRODUCT TOUR software do you like for an early SaaS?
    If you're looking at it to guide new users through onboarding, Intercom is pretty good. Source: about 2 years ago
View more

Otter mentions (2)

  • Web Application for running powershell locally
    I use the free version of an application called otter: https://inedo.com/otter. Source: 12 months ago
  • Tools & Info for Sysadmins - KVM Management, AWS Training, Wireless Podcast & More
    Otter allows you to easily run complex PowerShell and Shell scripts that provision servers and manage their configuration. The custom GUI includes templates that make it easy for users to develop complex, multi-server orchestrations regardless of programming expertise. Includes dashboards and reports that show the state of your infrastructure, permissions and installation status. Free version has no server... Source: almost 3 years ago

What are some alternatives?

When comparing Intercom and Otter, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

TextFromToSpeech - Free online speech recognition tool that will help you write text with your voice without typing.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Express Dictate Digital Dictation Software - Express Dictate software is a voice recording program that works like a dictaphone.

Drift - A messaging app that helps you grow your business.

CMU Sphinx - CMU Sphinx is a speaker-independent large vocabulary continuous speech recognizer released under...